VOLTA CHARGER Reviews 

451
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers truly love the reliable magnetic charging cables and handy power banks, finding them to be an essential and convenient addition to their daily device management routines. People frequently mention that the build quality is impressively sturdy and that the team provides wonderfully helpful and responsive customer assistance. Some reviewers were not happy with customer service experiences, mentioning frustratingly delayed email responses, stock shortages, or difficulties getting warranty replacement parts. A few consumers also noted that certain magnetic adapter tips can break easily during heavy daily use or wear out prematurely over time.

What people talk about most

Product

People report positive experiences with product, highlighting the strong magnetic connectors, durable braided... See more

Quality

Users describe positive interactions with quality, noting that the products feel sturdy, time resilient, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing stark contrasts in... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient it is to use a single... See more

Staff

Reviewers highlight positive aspects of staff, noting that the people working there are great and always go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent way of using single cable multiple uses is the Volta Max Cable, I do charge my mac with Volta max cable and same cable goes to my Volta power bank and then my iPhone, only setup required... See more

Company replied

Rated 5 out of 5 stars

I’ve tried a lot of magnetic charging cables, but the Volta MAX 240W is on another level. The build feels super solid, the braided cable looks premium and the magnet is strong and reliable – it... See more

Company replied

Rated 5 out of 5 stars

Fantastic products! And a wonderfull customer service. One of there charging tips once saved my galaxy buds from getting water damaged. Also once had a product get delivered late since it was a preord... See more

Company replied

Rated 5 out of 5 stars

The team and products @ VOLTA CHARGER are GREAT! I am a backer of the Volta-Max cable launch and have been a customer prior to that. Their magnetic cables are awesome and save on device port wear an... See more


Company details

  1. Cell Phone Accessory Store

Information provided by various external sources

Power any device with a micro USB, USB C (Universal/Android) or Lightning port (Apple) as VOLTA ‎features cross-device compatibility. 1 cable for all devices.


Contact info

4.1

Great

TrustScore 4 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(451)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and even Fantastic…

Great product and even Fantastic customer service.

November 8, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello DeeOne,

Thank you so much for your feedback! We are happy to hear that you are satisfied with our product and overall service.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Advertisement
Rated 5 out of 5 stars

Excellent product quality!

Excellent product. I’ve been using Volta Spark 60W one meter cable over the last 5 months and I’m loving it. One cable that charges multiple devices. The cable quality is great and experience has been phenomenal! I love the brand.

November 18, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Fred,

Thank you so much for your feedback! We are happy to hear that you are satisfied with our Spark 60W cable.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Great products

Great products, responsive customer support.

November 18, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Michael,

Thank you so much for your feedback! We are happy to hear that you are satisfied with our products and overall service.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Perfect on the go cord

Perfect on the go cord. Very versatile and removes all the extra weight of carrying multiple cords. Durable too!

November 1, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Ty,

Thank you so much for your feedback! We are happy to hear that you are enjoying the portability and versatility of VOLTA.

We are always here to meet your charging needs.

Stay charged up!

Rated 4 out of 5 stars

Great Products; Good Intentions; Average Service

I have ordered several times. The products are always great.
They suffer from logistics issues and growing pains. They always try to do things well, but sometimes it falls short (in the service, not the products).
They are understanding and factual, plus they took feedback and promised it to be considered for improvement of future activities. They want to do well, they just haven’t grown to match their abilities to their ambition, yet.
Just remember, it will be the little things that get in the way of a perfect service.
Such as:
Launching things in the week between different dates for the clock changes between the US and Europe, was a bad choice. It just made their lives more difficult as they failed to be self-consistent in their launch materials. Any other week and their not checking what the actual time differences round the world would be, would never have been noticed, but they chose that week and when their assumptions fell short, they got noticed.
Delays in actual launch. If you bother to give a launch date/time down to the hour, don't then launch 2+hours late. Surely, if you can decide your launch will be at 11am, then you can program your system to start at 11am, not 1:15pm. If you could not be sure of launching to the minute, why give more precision that just a launch date (no time)?
They have probably fixed this now, but back in the pandemic they had serious delays, yet they took payment then said nothing. It took me contacting them and suggesting I would cancel the payment with my card issuer to get them to say anything at all and give an explanation and actual ship date. Just telling me there was a delay and it would be shipped on x date would have made the whole thing much more pleasant, instead of leaving me in the dark with the possibility that they took the money and ran. They didn’t, and I got my items and it all worked out eventually, but much better communication would have removed the issue entirely.
Like I said, it's the little things that will catch you. The products are great and you will get them and enjoy using them, just don't expect a zero-glitch experience before they arrive.

October 31, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello James,

Thank you so much for the detailed feedback, we are happy that you've enjoyed using our products but we sincerely apologize for the glitches you may have experienced with our service. Our goal is to provide a personalized service for each of our customers, and while we recognize the challenge of achieving this given the international spread of our customers, we will continue to do our best despite the time differences. We have made significant progress from the challenges faced during the pandemic, by expanding our customer service team to include representatives working across different time zones, and fulfilment hubs spread across 4 continents to help with the improved launch and delivery times of products.

We deeply appreciate your support and rest assured of our unwavering commitment to top quality products and excellent customer care services.

Stay charged up!

Advertisement
Rated 1 out of 5 stars

wrong item delivered, shipped from outside EU despite shipping method was Evri EU NL

everything went wrong.
first the order was delayed, then despite the shipping method being Evri EU NL is choosen you ship the package from US to Denmark, then when i ask about that i'm told that i should just pay the customs invoice when it arrives then i'll be reimbursed,
you then can only Reimburse half of it because of the amount was higher than on my order so now i've paid 60% more.
i receive the tips, only to find that you shipped 2 wrong tips out of the 4 i ordered.
i'm then told that the replacement tips will be shipped from EU, but no, you decide to ship from the US again, i'm then asking for a full refund for the order and the remaining from the customs invoice, then i'd pay the new customs invoice, which would mean i'd still pay more than the tips costs. i'm told to reject the delivery and that the fulfillment manager has been told that my package should only be processed from the EU. that was on Oct-09.
nov-06 i asked "
It's been almost a month now

Any news on when these will be back in stock in the EU, and the tips will be shipped?
also the Package from the US should be on the way back"

this is the respond
"Hello Kjartan,

Thank you for getting back to me on this. If the package is with customs, you can pay the fees and collect the package so I can reimburse you this payment, please let me know. Our new stocks would have since arrived at the EU warehouse, but we had an unexpected factory delay that disrupted the production process, the consignment is now being expected between November 17 - 20.

Our sincere apologies for this delay. "

my respond to that mail and here is,
your companies handling of this has been a joke. i have no faith that it would be better the next time i'd buy from Volta,

November 6, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Kjartan,

Thank you for your feedback, we are so sorry for the experience you've had, and you can be rest assured that we will resolve this issue. Since the establishment of our EU fulfilment center, there has been a very high volume of demand from our EU customers, much more than anticipated. So this resulted in frequent stock shortages that meant shipping items from our US warehouse as a stop-gap approach to meeting the growing demand.

To resolve this issue, we have processed a large consignment of stocks to service our EU orders, but logistic problems resulted in some delays. All deliveries are now expected by November ending and we will be closely monitoring this case to ensure that your correct replacements get to you in addition to some compensation.

Our sincere apologies for the inconveniences caused.

Rated 5 out of 5 stars

Top quality chargers and cables

Top quality chargers and cables, I use USB-C magnetic tips and they've worked great for over 3 years. Volta support is great, very trustworthy source.

November 1, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Tomek,

Thank you so much for your feedback! We are happy to hear that you are satisfied with our products and overall service.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

They really are the best!

I have bought tons of chargers from Amazon that have broken after a month (or less) but my Volta chargers have realy stood the test of time and honestly still look, feel and work as if they were brand new a year on. I would highly recommend

October 25, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Leah,

Thank you so much for the feedback! We are so happy that you enjoyed using our products. Our aim is ensure that each user is satisfied with the value received from using VOLTA chargers and we are always on hand to assist you if there are any issues preventing that.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 1 out of 5 stars

Customer Service is Horrible

Products start out great but quickly degrade. I bought three cables and tips, figuring by spending more I'd get quality. I had an issue with one cable and tip, so I asked for a replacement. They sent the cable only and ghosted me on requests for the tip. I finally gave up as they just ignored my emails. A second tip malfunctioned and they spent a few weeks intermittently responding but finally set it up to send me a new tip. When I go to authorize the "purchase" so it gets sent (cost is zero) the system says it's out of stock and sends me back to the website. Repeated attempts to get help from Volta fall on deaf ears. Quality of parts is not what they claim and customer support is abysmal. I understand a one-off failure, but repeated failures in customer support is unacceptable. I'd recommend you avoid this company and it's sham "lifetime warranty." And By the way, I originally gave them a 4star rating when their products first came. I really wanted them to work. Update--The reply to the above email is incorrect. I have only received what I said. They asked for a video of the malfunction and I sent that. I have received 1 replacement as I indicated. Period. You have never asked for the parts returned and I am happy to do that. I have all email correspondence and attempts I have made to your customer service available for anyone to review. Your attempt to impune that I am trying to take advantage of you is offensive and your claim that you have replaced other than the one item is simply untruthful.

October 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great products, better customer service

The products are great. Works exactly like you want them to. International shipping takes a while, but I got my items in time to use their 30 days money back policy. Their customer service is excellent. Had to contact them twice, and both time they were more than willing to work with me to solve the issues.

October 5, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Philip,

Thank you so much for your feedback! We are happy to hear that you are satisfied with our overall service, indeed, international shipping can be a hassle, but you can guarantee that we are always available to ensure that your order gets to you and resolve any further concerns.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Loved the customer service with this…

Loved the customer service with this company, and the product. The product is fast charging light weight & flexible. so I’m not worried about it ripping apart or breaking like regular apple iPhone chargers. I would recommend this to anyone, that needs to charge just about anything with usb-c, lighting or micro-usb.

September 29, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Diana,

Thank you so much for the feedback! We are so happy that you enjoyed using our products. Our aim is ensure that each user is satisfied with the value received from using VOLTA chargers and we are always on hand to assist you if there are any issues preventing that.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Really reliable company and great…

Really reliable company and great products on offer!

October 10, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello,

Thank you so much for your feedback. We are pleased to hear that you are satisfied with using our products and find our after-sales support to be reliable.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 1 out of 5 stars

I have used volta chargers for 3 years…

I have used volta chargers for 3 years now, and i have to say this is not getting any better. The service response is terrible so don't look at the life time warranty as a plus. Because you will end up being forced to buy another replacement cable elsewhere while waiting for this replacement. We are talking about 2-3 weeks of back and forth emails and finally getting it shipped. The tip is always breaking as the msterial to hold the metal cover and the circuit inside it always falls apart. The cable o ly charges fast if the brick is a good and has good circuit connection. Even the slightest disalignment will affect the whole charging speed. Still waiting for John to reply after 2 weeks 😪

Edit: not sure if Volta response is helping this case, the issue isn't with the replacement. The issue is with the response on email. You said it was confirmed, but I haven't even confirmed my order nor see a confirmation receipt that my order is being sent out. So the replacement hasn't even been placed as said. If there is one, send a confirmation/tracking order through as proof with the date stamp of your said confirmation.

September 12, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Amos,

We are so sorry for this experience, we have been working on improving the overall quality of our products and feedback like yours our very helpful. In regards to the delay with shipping your replacements, our sincere apologies for this. We have recently opened fulfillment centers across three continents in partnership with a third party logistics company to better serve our customers worldwide by reducing the delivery time, but the logistics involved in servicing these warehouses may result in some delay during this restocking period. I have checked on your correspondence with John and I can confirm that your free replacement tips have been processed and will be delivered to you within 5 business days.

Our sincere apologies for the inconvenience.

Advertisement
Rated 5 out of 5 stars

Does what it says on the box

Does what it says on the box. Great product!
The durability and compatibility with all my tech accessories is really good and create ease of life with charging for my gadgets. I'll definitely be recommending

August 6, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Michael,

Thank you so much for the feedback! We are so happy that you enjoyed using our products. Our aim is ensure that each user is satisfied with the value received from using VOLTA chargers and we are always on hand to assist you if there are any issues preventing that.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

5 star customer service

Good products, excellent customer service. Anytime I had an issue with a Volta product, they were always willing to help and the resolutions were hassle free. A company that's on the customer's side is very important to me.

September 20, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Matthew,

Thank you so much for the feedback! VOLTA Charger strives to deliver a seamless charging and the best customer experience to its customers, and it makes our day to hear we have accomplished that.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Volta has earned my trust

Volta is a great company. I think the key distinction that sets apart ok companies and great companies these days is whether they are willing to stand by their product by providing great customer service when things go wrong. My Volta 2.0 cable broke at the 'fixed' USB A end that plugs into the wall charger. I was hesitant about going through the lifetime warranty process, but these guys were awesome. They asked for pics to verify and when satisfied, offered me a free replacement product with free shipping. Didn't have to send the defective one back at all. My rep, Kingsley, was professional and very prompt in handling the situation. Really, all that one wants from companies. Volta has earned my trust, and I'd rather pay just a bit more for quality product from a quality company over knockoffs.

September 4, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Sam,

Thank you so much for the feedback! VOLTA Charger strives to deliver a seamless charging experience and the best customer experience to its customers, and it makes our day to hear we have accomplished that.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 5 out of 5 stars

Good quality products. Great customer service!

I placed two orders and had the chance to test some of their products. My overall impressions:

1. Orders took quite long to arrive, which is not an issue for me, but I understand it could bother someone else (I am from Spain).

2. Products were nice (Giga 200W GaN charger and several magnetic charging cables I ordered). They work flawlessly, and the cable magnets are very very strong. I cannot speak about durability, but they look promising.

3. Although I had to return some of the cables because they didn't fit all my requirements. Here is when, in my case, customer service shined. Very kind and helpful, and no issues with the refund.

The only negative point would be delivery times, but maybe my case was a matter of bad luck. Products were great and worked as advertised.
Overall, very satisfied, especially with customer service support, which I value the most.

September 4, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Javier,

Thank you so much for the feedback! VOLTA Charger strives to deliver a seamless charging experience and the best customer experience to its customers, and it makes our day to hear we have accomplished that.

We are always working to improve on our delivery times and the overall versatility of our cables. Please feel free to reach out anytime should help be needed.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Advertisement
Rated 1 out of 5 stars

What customer service?

I purchased some cables and they were not suitable to my needs. I requested a refund which i received. I then sent the goods back to them. I received those goods back about 9 months later (parcel not picked up). I contacted Volta Charger and told them I had their goods. They asked me to get a quote to send to US. I did. That was too expensive so was asked to post to an Australian address and was assured the postage would be refunded. It is now a month later and they keep saying it will be refunded but I havent received anything. This is over $14.50. I should have not told them and they wouldnt have been any wiser. UNPROFESSIONAL!

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

So I lost a part of my charger abroad; they don't manufacture it. Instead, they took a spare from the office and sent me that part. I've been using Valta for years and never would return to anything else. Quality and customer service are exceptional.

August 7, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Jonathan,

Thank you so much for the feedback! VOLTA Charger strives to deliver a seamless charging experience and the best customer experience to its customers, and it makes our day to hear we have accomplished that.

Please feel free to reach out anytime should help be needed.

We are truly grateful for your support and for giving us the opportunity to expand and grow.

Stay charged up!

Rated 1 out of 5 stars

Connectivity

No aftersales assistance diabolical service would never use them again had some issues which they were unable to solve

August 4, 2023
Unprompted review
VOLTA CHARGER logo

Reply from VOLTA CHARGER

Hello Craig,

You only came here to leave us a 1 Star review because you wanted me to come to your house, which is 36 Miles from our office. Which I did tell you was not possible. We are an e-commerce company and not a technician company. Our policy does not allow any of our staff to visit a customer in their house.

I went above and beyond to help you with your purchase.
I gave you a free USB-C to USB-C combiner adapter and a free 240W (40Gps)1M USB-C to help you extend the magnetic cable to a 3M long cable. I promised to send you a 2M USB-C to USB-C cable later.

We did our best. I gave you my phone number. You rang all through the weekend. I picked up your calls and provided you with a lot of help.
You also gave my number to a friend who rang me at 3 am at night (she was cursing me for no reason).

The only reason why I came back here to edit this was because I refused to come to your house and also because I told you to convert both ends of the cable to a magnetic connection, as it won't be ideal. The end that goes into the power plug should be the fixed end.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look