Just bought another car from Volvo Leatherhead and dealt with Nicholas Cowley who gave me a great experience was helpful and interested in what he did. Can thoroughly recommend this gentleman.
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Nearby pick up station, easy to start the ride and also start heater 15 min before the trip starts. Drop off can also be extended if no one books. Volvos are always secure to drive in Nordic condition... See more
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Convenient, ease of use, frictionless UX. Some points to fine tune - share key feature should allow key holder to end reservation (picture upload + ending car hire) - missing cables - Aimo tak... See more
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Availability of vehicles in our area is mediocre. One car park which is always booked out, requiring us to take a long public transit trip to pick up and drop off. Cleanliness and maintenance of the c... See more
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Company details
Written by the company
At Volvo On Demand, we‘re all about unlocking mobility by making Volvo Cars shareable and providing users easy access to them. How? With smart car-sharing tailored to your needs. Download the app and get started in minutes. Just let us know when and where you need a car and which model you prefer. We'll take care of the rest. And with hundreds of stations in Sweden's largest cities, there's always a car nearby. Drive for an hour, day, weekend, week, or month-to-month. Book, manage, unlock – all in one app.
Contact info
Mäster Samuelsgatan 20, 6 floor, 111 44, Stockholm, Sweden
- 08-58097454
- help@volvocarmobility.com
- volvocars.com/se/on-demand
What a great experience
Just bought another car from Volvo Leatherhead and dealt with Nicholas Cowley who gave me a great experience was helpful and interested in what he did. Can thoroughly recommend this gentleman.
January 31, 2025
Unprompted review
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Ease of use
Ease of use. Great app. Nice to access car using an app makes it practical to rent at any time.
November 10, 2024
Unprompted review
Reply from Volvo On Demand
Hi Joseph!
Thank you for your feedback!
We’re happy to hear that you appreciate the app’s ease of use and accessibility. We're glad to provide a simple and practical car rental experience for all our customers.
If there’s anything more we can do to further enhance your experience, please don’t hesitate to reach out to us!
Best regards,
Beyza – Team at Volvo On Demand
Super Convenient Service with Excellent Customer Support
I've been using Volvo On Demand for about two years now, and it has been an absolute game-changer for when I don’t own a car but need one for a short time. Whether it's for just a few minutes or a couple of hours, the convenience of the service is unmatched.
The cars are always top-notch, electric, and eco-friendly, and they are consistently clean and well-maintained. I also love that they are conveniently located in some of the best spots around the city, so I never have to worry about parking or finding one close to me.
One of the best things about Volvo On Demand is their customer service—they are beyond helpful. Every time I’ve needed assistance, their team has gone above and beyond, thinking outside the box to help, and they do it all with a smile that you can feel even over the phone.
The only improvement I could suggest for the future would be the ability to drop the car off at a different location than where you pick it up. That would add another level of flexibility to an already amazing service.
Overall, I couldn’t be happier with the service—the cars, the prices, and the options are all fantastic. Volvo On Demand is the perfect solution when you need a car without the hassle of ownership.
September 1, 2024
Unprompted review
Reply from Volvo On Demand
Hi,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team!
We will forward your feedback regarding different drop-off locations. If there is anything else we can do to improve your experience or if you have any additional comments or suggestions, please do not hesitate to share them with us.
Have a nice day!
Kind regards,
Elsa - Team at Volvo On Demand
A fantastic car-sharing experience
A fantastic car-sharing experience. Whilst it is not the cheapest, their cars are always brand new, clean and fully charged. It's always a super reliable service to use and I'm very pleased. A shout-out to customer support too - who are excellent and respond to queries accurately and very fast.
My one bit of feedback would be: it's fantastic for short trips driving around Stockholm. However, if you need to drive for a longer distance or for a longer trip, their KM pricing quickly makes this incredibly expensive and not possible. I had an upcoming 1 week trip to Oslo and I would've loved to have used On Demand but it just isn't set up for these types of trips - the km pricing would have made it 3x more expensive than a traditional rental from Hertz. I didn't want to go with Hertz, but I had no choice. Not sure what you guys can do here (perhaps include KM packages or offer a weekly rental rate with a large included km package) - but that's the one thing missing from making this an otherwise perfect service.
July 12, 2024
Unprompted review
Reply from Volvo On Demand
Hi Tom,
Thank you for feedback!
We appreciate you for choosing us and being such a devoted customer of ours.
Our service is constructed for shorter trips today. For longer trips we can recommend you to upgrade to our price plan - Super! With this price plan you are able to have a kilometer price at 2 SEK/km. However, we will forward your feedback onwards.
Please let us know if you have any other questions or concerns we will be happy to help you out!
Kind regards,
Elsa - Team at Volvo On Demand
A Hassle-Free Experience
A Hassle-Free Experience: From start to finish, renting a car through Volvo On Demand's mobile app was a breeze. The process is user-friendly and intuitive, making it easy for anyone to get a car on the go.
Exceptional Service: What stands out about Volvo On Demand is their commitment to customer satisfaction. Every step of the way, I felt supported and valued. Whether you need a car for a quick trip or a longer journey, they've got you covered with flexibility and ease.
Top-Notch Vehicles: The car I rented was in pristine condition, both in terms of cleanliness and performance. Volvo's reputation for quality and safety is well reflected in their fleet offered on demand. Driving was a pleasure, with the latest features and comforts that made my trip enjoyable.
Why Volvo On Demand Stands Out: In a market filled with rental options, Volvo On Demand shines for its effortless rental process, exceptional customer service, and premium quality cars. The convenience of their mobile app paired with their reliable and luxurious fleet makes them my top choice.
Final Thoughts: For anyone looking for a rental car service that combines ease of use, quality, and excellent customer support, Volvo On Demand is the way to go. My experience was nothing short of fantastic, and I highly recommend them to anyone in need of a car, short-term or long-term. Volvo On Demand isn't just about renting a car; it's about enjoying a premium experience every step of the way.
March 21, 2024
Unprompted review
Reply from Volvo On Demand
Hi Istiak,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
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I like the service but the photo requirement adds an undue burden to the user.
I like the service, but the recent addition of the photo requirement at the end of the reserveration is a significant detractor from my experience.
I understand why you guys do it, but as a frequent user I feel burdened and distrusted.
You should publish numbers, what the statistical foundations of adding this unskippable requirement are.
February 27, 2024
Reply from Volvo On Demand
Hi Martin,
Thank you for your feedback!
I am sorry to hear you are displeased with the new update. We understand that it takes a little extra time to take the photos, but we hope you find it worth it as it reduces the risk of you being falsely accused of a damage you did not cause during your booking.
Even if you choose insurance elimination, we always want you to report new damages to the car. For us, it is extremely important that the cars are in good condition and safe to drive!
It's great to hear you want to see the statistical foundations. I will forward this request!
Kind regards,
Elsa - Team at Volvo On Demand
Customer support is great
Customer support is great, there is always someone to lean on if anything happens during a trip.
February 27, 2024
Reply from Volvo On Demand
Hi,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
As always excellent service
February 27, 2024
Reply from Volvo On Demand
Hi Anders,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Nice but expensive
The service is nice, but too expensive. I would prefer smaller, older cars, in exchange for a lower rental price.
February 27, 2024
Reply from Volvo On Demand
Hi Emme,
Thank you for your feedback!
Of course, we want everyone to feel that they get value for their money. One reason Volvo On Demand may seem a little more expensive than others is that we include fuel in the price. When you rent a car, for example, that cost is often added without you seeing it when you book. For longer bookings, it can be a lot of money.
We also offer Volvo cars that are better equipped than many other rental cars. Moreoever, you can always choose the model for your liking when you book. The reason we are using newer models is so we can promise that you will have all features we offer included in your booking.
And we are open 24 hours a day, so you can always call us or chat in the app if you need help with anything.
Kind regards,
Elsa - Team at Volvo On Demand
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Reliable app with nice car - pricey but reliability is king!
The Volvo On-Demand app worked without problem, the car was nice, fresh, and all worked well - also, a "life saver" as the car share scheme that I'd originally booked failed (the app wouldn't connect / activate the car - KINTO in Lund) which had made me late for a volunteering event in the next town... could be cheaper, but, reliability is king!
February 27, 2024
Reply from Volvo On Demand
Hi Peter,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Bad service and support
Mileage estimated is unused.
Electricity is my own expense even if I pay mileage alredy.
Extended times to recharg are paid by me.
Incorrect information during call supports.
You're lucky I am not writing to ARN.se
February 27, 2024
Reply from Volvo On Demand
Hi Alessandro,
thank you for your feedback!
I am sorry to hear you have not experienced our service in a way that feels fair.
Regarding charging the car during your booking, we will update our pricing and include the charging price in the booking price from April 15th this year! I hope this will make the price feel more justiciable for you.
We want the pricing to be correct for each booking you have with us, and I hope you can contact us at customer service to review the extended time it took you to recharge the car.
Kind regards,
Elsa - Team at Volvo On Demand
Excellent service!
Excellent service to rent a car fast and efficient. Good cars as well.
I have come to the insight that it is so much more convenient and cost less to not own my car. I go with taxi (Uber and Bolt) to the office and back and rent a car whenever I need one from M.
February 27, 2024
Reply from Volvo On Demand
Hi Patrik,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Very happy with the cars
The cars are almost bran new and working with the app is very easy.
February 27, 2024
Reply from Volvo On Demand
Hi Seraj,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
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Great fast and every think you need 🫶
February 27, 2024
Reply from Volvo On Demand
Hi Osman,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Reply from Volvo On Demand
Hi Pasi,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Good service
February 27, 2024
Reply from Volvo On Demand
Hi Nils,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Review 2024
The app works great, the service works great and the card to refuel the car is easy to use.
But, my last rent was an XC90, so, top of offer and the car was actually in a bad condition.
It looked like the car has being used as moving van transport. Damages inside in the rear area and really dirty. So, a bit disappointing by being the top offer.
February 27, 2024
Reply from Volvo On Demand
Hi Andre,
Thank you for your feedback!
We're glad to hear that you find the app and service great, and that the refueling card is easy to use. We apologize for the condition of the XC90 during your last rental. Your comments are important to us, and we will address this issue to ensure our top offer cars meet the highest standards in the future.
Thank you for bringing this to our attention.
/Team at Volvo On Demand
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Easy to reserve a car
February 27, 2024
Reply from Volvo On Demand
Hi Hannah,
Thank you for your feedback!
We are constantly working to improve the process to reserve a car with us, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Cars in good condition and good customer service
Cars in good condition, no "faff" around booking or refuelling. Excellent customer service when I needed support.
February 27, 2024
Reply from Volvo On Demand
Hi Lisa,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Excessive and expensive
I like the app and there are usually cars available. It is just too expensive. This is our last choice among other options. I wouldn’t mind driving around in a car that is a few years old. It feels excessive and like you pay very much to drive around promoting brand new Volvo car releases.
February 27, 2024
Reply from Volvo On Demand
Hi Tobias,
Thank you for your feedback!
Of course, we want everyone to feel that they get value for their money. One reason Volvo On Demand may seem a little more expensive than others is that we include fuel in the price. When you rent a car, for example, that cost is often added without you seeing it when you book. For longer bookings, it can be a lot of money.
We also offer Volvo cars that are better equipped than many other rental cars. Moreoever, you can always choose the model for your liking when you book. The reason we are using newer models is so we can promise that you will have all features we offer included in your booking.
And we are open 24 hours a day, so you can always call us or chat in the app if you need help with anything.
Kind regards,
Elsa - Team at Volvo On Demand
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