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Vonder Reviews 

660
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and highly responsive, with property managers often going above and beyond to efficiently resolve issues. Many appreciate convenient property locations with easy access to transport and amenities, and describe buildings as well-maintained with comfortable living spaces. However, some customers noted significant dissatisfaction with maintenance, reporting issues like broken lights, non-functional lifts, and power outages not promptly addressed. A few others also felt communication was poor, with emails and calls often unanswered, leading to frustrating experiences and property cleanliness concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report ambiguous experiences with service, with many praising the outstanding and immaculate service,... See more

Facilities

Consumers find facilities to be ambiguous, with some reviewers praising the cleanliness and maintenance of... See more

Location

Reviewers highlight positive aspects of location, with many customers praising the excellent and convenient... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the prompt, clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 5 out of 5 stars

I've been living in Vonder for a year now and really love the experience, I would really recommend this place for anyone looking for housing and open to meeting cool people. The staff has been great a... See more

Company replied

Rated 5 out of 5 stars

I had a great stay at Vonder Wembley and would definitely recommend it. Aggie took amazing care of us from the start, communication was easy, quick and very friendly. She made everything feel smooth... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.2

Great

TrustScore 4 out of 5

660 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(660)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aggie was very supportive and…

Aggie was very supportive and communicated clearly. It was a pleasure working with her and I hope to continue to do so.

April 21, 2026
Vonder logo

Reply from Vonder

Hello Sheri!
Thank you for your positive review. Means a lot!

Rated 5 out of 5 stars

Amazing Visit

I spent the day with Aggie at Vonder Coombe Hill and it was a brilliant experience. The rooms are lovely, and the facilities are amazing! Would definitely recommend and would love to visit again

April 20, 2026
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Reply from Vonder

Hello Darcy!

Thank you for leaving your review! Means a lot, we will make sure to pass it to Aggie!

Rated 5 out of 5 stars

I had a great stay at Vonder Wembley…

I had a great stay at Vonder Wembley and would definitely recommend it. Aggie took amazing care of us from the start, communication was easy, quick and very friendly. She made everything feel smooth and stress free, which really made a difference and set a great tone for the whole stay.

The place itself exceeded my expectations. The location is very convenient with lots of shops nearby, and the property offers great shared spaces and a gym, which makes it even more comfortable. Everything feels modern and well thought out, so it’s a perfect choice if you’re looking for a stylish and convenient place to stay.

April 20, 2026
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Reply from Vonder

Hello Natka,

We appreciate such detailed review and we are happy that your experience was comfortable and stress free!

Rated 1 out of 5 stars

These flats are a health and safety risk

Vonder Europe’s negligent management of Coombe Hill House has inflicted on me:

- Black mould growing on living room wall
- Shower leaking into bathroom wall
- No working lights in the flat
- Broken ventilation system in the flat
- Denial of allocated parking space to which I’m entitled

My health & safety, my sanity and my bank balance are all in the red thanks to a cornucopia of management and structural failures. Thanks VonderEurope

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Helping residents sleep, directly into their living environment

This is what modern living should feel like.
I had the pleasure of delivering a series of sleep workshops for Vonder residents, thanks to Sorcha Mooney, who curates exceptional community experiences. This goes far beyond simply “paying rent” — it’s about creating a genuine sense of community and wellbeing where people live. Julie Wright @WeSleepUK and published author of "The Natural Sleeper"

Working with Sorcha has been an absolute pleasure. She is highly professional, detail-oriented, and brought a remarkable level of care to create a warm and welcoming atmosphere.
While I typically work with businesses and individuals struggling with sleep, this was my first time bringing sleep support directly into people’s living environment — a creative, relevant, and impactful initiative.

April 10, 2026
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Reply from Vonder

Hello Julie,
Thank you for your review, it means a lot and we will make sure to pass it to Sorcha!

Rated 1 out of 5 stars

Terrible experience with Vonder…

Terrible experience with Vonder Brentford management. No one responds to emails, which is extremely frustrating.

The parking permit was included in the rent, and now they’re trying to charge extra — very misleading. On top of that, the electricity bill is incorrect, with wrong readings and clear overcharging.

Poor management, no transparency, and zero accountability. Avoi

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

im loving it in here

im loving it in here everything is lovable, lounge area, the service every thing is a top notch thing thanks for giving this better experience.

April 10, 2026
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Reply from Vonder

Hello Saurabh,
Thank you for your review! it means a lot!

Rated 5 out of 5 stars

I once had a random question about my…

I once had a random question about my flat and didn’t really know who to ask, and staff member Agi happened to be around in the building at the time. she did everything to help, going out of her way to find the answers. It’s something I still remember, because it genuinely made my experience in the building so much better.

March 20, 2026
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Reply from Vonder

Hello Jacob,
Thank you so so much for your positive review and we are happy that she could make your experience better!

Rated 5 out of 5 stars

Aggie was great at her job

Aggie was great at her job. She was very responsive and great at communication. It was a pleasure working with her and I hope to work with her again very soon.

February 11, 2026
Unprompted review
Vonder logo

Reply from Vonder

Hey Sheri!

Thank you for your review!

Rated 5 out of 5 stars

Tida Jabi

I’m very grateful to Tida Jabi. She has supported me at every stage—from the moment I moved into the property to helping me maintain it.

March 17, 2026
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Reply from Vonder

Hello Parth!

Tida will be happy to hear it, we appreciate your review.

Rated 4 out of 5 stars

The community events

The community events made a real community and made my stay very enjoyable.

March 13, 2026
Vonder logo

Reply from Vonder

Hello Keith!
Thank you for your review!

Rated 1 out of 5 stars

We cannot take rubbish out

We cannot take rubbish out

The lift that takes us to the bin area just stopped working and we don't know any other way to the bin room.

On this note, the other lift on the complex also has not worked since December - despite our complaints and attempts to get Vonder to sort it.

Let's see how much trash we all have to accumulate before they fix this one.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I've really enjoyed working with Vonder!

I've really enjoyed working with Vonder, it's been a smooth and positive experience overall. A big part of that is down to Aggie, who has been absolutely amazing throughout. She's always on hand, nothing is ever too much trouble, and she genuinely makes you feel looked after. The kind of person who just makes everything easier. Would definitely recommend!

February 24, 2026
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Reply from Vonder

Hello Triss,
We appreciate your positive review, thanks for that. We will make sure to pass it to her!

Rated 5 out of 5 stars

Great stay at Vonder Upriver

I was staying at Vonder Upriver. The flat was very nice and clean. The check in process was smooth. Even though I arrived hours before the check in time I was able to wait in the coworking area until the flat was ready. There was tea and coffee and other refreshments. All staff was absolutely lovely but shout out to Aggie who helped me arrange the stay and made the atmosphere feel like home.

July 18, 2025
Vonder logo

Reply from Vonder

Hello Klara!
Thank you so much for this feedback! We really appreciate it!

Rated 4 out of 5 stars

Broken Blinds

I had a great experience with manager Abdullah, i was facing issues with the broken blinds for a while and he got them fixed in no time! Very professional, quick and efficient

February 10, 2026
Unprompted review
Vonder logo

Reply from Vonder

Hi Maninder,
thank you for sharing your experience! Glad Abdullah could help and get everything sorted quickly.

Rated 5 out of 5 stars

Best service

Comfy stay, great host

December 15, 2025
Unprompted review
Vonder logo

Reply from Vonder

Hi Salman, really appreciate your kind words! Happy to hear you enjoyed your stay and the service.

Rated 5 out of 5 stars

Best apartment setup I’ve had in Germany

Getting an apartment with Vonder was such a smooth experience, which is so rare to find in Berlin. The contract was reasonable, the stay-in period is flexible, and check in was easy. Even without viewing physically (we were based in another city prior to living here), the apartment was exactly like it was in the photos. It’s in a new building, in a good and safe location.
Everything about living here is convenient: the doors are operated by an app, there is a laundry room that’s free to use in the basement, the furniture and amenities were complete as soon as we moved in, communication with the Vonder team is clear, quick, and pleasant. The room size and layout works perfectly for my boyfriend and me. During the winter, even when the heater isn’t on too strong, our room is comfy and warm inside. We have monthly gatherings with other residents, which I really appreciate.
This is the best apartment setup I’ve had in Germany since I moved here. I highly recommend Vonder!

February 18, 2026
Vonder logo

Reply from Vonder

Hi Francesca, thanks for the detailed feedback! It’s great to hear everything went smoothly and you felt comfortable during your stay.

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