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Vonder Reviews 

660
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and responsive, often resolving issues promptly and making interactions smooth. The convenient locations are frequently commended, offering easy access to city centers and essential amenities. Reviewers also appreciate the well-maintained and modern buildings, noting good amenities and comfortable living spaces. However, some customers noted significant communication issues, reporting unanswered calls, emails, and slow responses to concerns. A few other people also felt that maintenance was lacking, citing problems like non-functional lifts, unaddressed lighting, and issues with heating or power cuts. These experiences sometimes led to a general sense of disappointment and unprofessionalism regarding the overall service.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their helpfulness,... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent experiences, praising prompt,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers praising the cleanliness, modern... See more

Location

People report positive experiences with location, with many reviewers stating that the location could not be... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 5 out of 5 stars

I've been living in Vonder for a year now and really love the experience, I would really recommend this place for anyone looking for housing and open to meeting cool people. The staff has been great a... See more

Company replied

Rated 5 out of 5 stars

The staff was quick to respond to maintenance requests. Tida especially has been super helpful in making sure that such requests are addressed properly with a long term fix. I also appreciate tha... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.2

Great

TrustScore 4 out of 5

660 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(660)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The janitor is quite rude to guests.

I have contacted the janitor on several occasions regarding some concerns in my room. Ever since then, whenever he sees me, he makes peculiar comments inquiring if everything in my room is satisfactory, implying that there is always an issue.
He can also be quite rude at times.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

This is truly the best experience I've…

This is truly the best experience I've had living at any location thanks to Tida Jabi. It's secure and you are heard and promptly resolve any issues or requests you have and it's done with a smile. Can't recommend this place enough :)

Thank you Tida and Vonder for everything!

February 16, 2026
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Reply from Vonder

Thank you so much for your kind words!
We’re truly happy to hear that this has been your best living experience and that you feel secure, heard, and well taken care of.

Rated 5 out of 5 stars

Great building management

The building management wasn’t really great at the beginning when we moved. Been a couple of months I see the imporvement, with the maintenance service.
Special thank you to Abdullah Leghari, who proactively resolved our reported issue.

February 10, 2026
Unprompted review
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Reply from Vonder

Hi Zari, thank you for your review! Happy to hear the maintenance improvements have made a difference and that Abdullah could assist you.

Rated 5 out of 5 stars

The team at VONDER has been exceptional…

The team at VONDER has been exceptional from the very start, especially Tida and Ty. Tida is incredibly quick at addressing any queries and has been an absolute pleasure to work with. Both she and Ty are friendly, professional, and always responsive, making every interaction smooth and easy. I highly recommend them!

February 9, 2026
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Reply from Vonder

Hi Lily, really appreciate your kind words! Glad Tida and Ty made your experience smooth and enjoyable.

Rated 1 out of 5 stars

They put us in bad situations

We rented a property through this company. According to our tenancy agreement, Vonder are listed as the responsible letting agent

Now that our tenancy is ending and we need a reference for a new property, the company is refusing responsibility and claiming another company should provide it. However, Goodlord does not accept that reference because the second company is not named in our contract.

As a result, we are stuck in a very stressful situation. Our contract is about to end, we cannot complete our new tenancy, and no one is responding to our emails or phone calls.

Very disappointing and unprofessional experience.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great agents!

Great agents!, easy and hassle free. And if Sharjil is your agent then you’ll be blessed, he understands your needs and save your time and energy. Will always choose them.

September 17, 2025
Unprompted review
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Reply from Vonder

Hi Ray

Thank you so much for your kind words! We’re thrilled to hear you had such a smooth experience and that Sharjil could make things easier for you. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Ty provides Fantastic service

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agent who genuinely cares about the residents. He takes the time to support and guide them through the process. He is a real asset to the company.

January 21, 2026
Unprompted review
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Reply from Vonder

Hi Chloe

Thank you for sharing such wonderful feedback! We’re so glad to hear that Ty made your experience at the Stevenage site smooth and positive. It’s great to know his professionalism and care for residents really stand out. We’ll be sure to pass this on to him!

Rated 5 out of 5 stars

The company is great

The company is great, they reply to mails and solve any queries within hours. I havent been staying at this place since 1st July at Glockenturmstrasse 40 and honestly its been great. Looking forward to a long and peaceful stay. ❤️

January 15, 2026
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Reply from Vonder

Hey Mohit, we really appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

Vonder Wembley is a wonderful place to…

Vonder Wembley is a wonderful place to live. Tida is always warm, welcoming, and incredibly helpful.

November 20, 2025
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Reply from Vonder

Hey Mark,
we are genuinely grateful for your glowing review of Vonder! It's amazing to know that our staff have met your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

Amazing company they sort out your…

Amazing company they sort out your issues very quickly. My dishwasher wasn’t working . They replaced it . Any issues I have David the property manager sorts it all out in a timely manner. Matt is just an email away and responds quickly. Master properties is an amazing company and their staff gurps has the most amazing customer service putting tenants first. We had a power cut on Saturday and David sorted out generators out of his working hours . The power cut was the fault of another company and the whole street was affected but David managed to get all 3 buildings up and running whitin 24 hours. Best property manager I have come across . Love my flat

January 14, 2026
Unprompted review
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Reply from Vonder

Hey Deej,
Thank you so much for taking the time to share this detailed review. We are glad you are enjoying your flat.

Rated 5 out of 5 stars

Nice team

Tida from the property management team is nice and helpful :)

January 12, 2026
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Reply from Vonder

Thank you, Tiffany. We are happy to hear you had a positive experience with Tida and the property management team.

Rated 5 out of 5 stars

Customer service Tida Jabi

Tida Jabi was really helpful. She took the time to completely understand my issue and resolved it ASAP:).

January 9, 2026
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Reply from Vonder

Hello, Alizada
We are really glad to hear Tida took the time to understand your issue and resolve it quickly. We will be sure to pass this on to her!

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

AVOID AT ALL COSTS!!!
Aeroplanes flying 1000ft above every 90 seconds for 11 hours a day. Emergency sirens every five minutes from the main road.antisocial neighbours with loud music being played till 4am, boy racers revving their cars outside the flats into the early hours of the morning. Illegal renting an Airbnb leading to 200+ gatecrashers completely trashing the entire building. Overflowing bins, only collected once a week, sometimes not for two weeks over the holidays. Rats everywhere. Car parks are filthy with abandoned vehicles, litter, piles of leaves and flooded due to blocked drainage. Stolen parcels every single day.

Filthy carpets with dog piss and shit everywhere. Broken floor tiles, lifts been out of order for eight weeks now leaving disabled residence trapped on upper floors. Smoking in corridors. Drugs, smoking in flats and the smell and his other flats through the vent system.front doors that don’t lock. Landlord prevents you from access to electricity metres, giving you wildly inaccurate meter readings and charges. No option to change suppliers so they are committing an offence whereby tenants in the UK have a right to either access the meter or choose their supplier. You can never speak to anyone in management and your emails will go on answered. Windows that are broken or do not open properly. It was 45c in my flat in the summer, and in the winter, it gets as low as 10c. There is only underfloor heating and it doesn’t work properly. Street lamps that have stopped working and been knocked over and never fixed.Darkness. Constant electricity power cuts, which means no heating, no ability to cook food and even the running water supply is cut off. This is a regular occurrence.

Without notice or consent, random strangers use the master key to enter the flat for viewings or to steal my fruit and my cooker hood lightbulb (I found the cover removed and a bulb missing)! One time I was actually in the flat and a man let himself in without knocking or prior notice. Ground maintenance is non-existent, the patch of grass behind the buildings are dog toilets and overgrown in the winter and completely barren in the summer.

Management have a very poor response rate and failure to communicate and maintain essential structure/repairs of the building and individual flats. They are invisible, gatekeepers and greedy.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Clean

Clean, neat and tidy at all times
Very close to the train station, and easy to access city centre (about 20 minutes)
Always friendly and helpful staff
Warm in winter and cool in Summer
very close shopping centre to fulfill all needs from Supermarket, homegoods, pharmacy, cafe, furniture and textile items
Great parties to get to know others staying here and learning more about Munich
Great gym
They even have a beautiful Christmas tree at Christmas time!

I stayed with my daughter, and I would recommend for small families looking for a safe and comfortable place before moving on. I would also recommend to students who would like to have access to the city and have a comfortable place to stay and also have the opportunity to socialize with other students new arrived in Munich.

Thank you Vonder Munich Team!!

All the best from me :)

January 9, 2026
Vonder logo

Reply from Vonder

Hello Luisa,

Thank you so much for this lovely review. We are really happy to hear that you and your daughter felt comfortable, safe and at home during your stay. It is great to know you enjoyed everything!

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