I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card. She went above and beyond to make sure the correct inf... See more
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Review summary
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Reviews shaping this summary
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
Becky was extremely helpful when I had problems downloading a gift card. I honestly thought I'd have a tough time getting through and getting assistance but it was honestly such a great experience. Be... See more
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Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
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Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Voucher issue
I want to thank William for his help today. I had a voucher that I only could find the order number of. William promptly sorted this issue for me and mailed me the number I required.
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our team was able to quickly resolve the voucher issue for you.
Excellent service
Excellent service. Following a general enquiry to find my missing gift voucher, Abbie O'Brien replied the same day with all the details I needed. Thank you.
July 6, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that Abbie provided excellent service and quickly helped you with your gift voucher inquiry. We appreciate you sharing your positive experience.
excellent service
excellent service, issue with a voucher and William took the time to help me and resolve the issue
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our team was able to assist you and resolve the issue with your voucher. We appreciate your positive feedback.
Had a query about an e-card that hadn't…
Had a query about an e-card that hadn't been recieved, and was helped by Kaye in customer service. She managed to get the matter sorted, very quickly, and with a pdf copy of the voucher attached to her reply email!
All within about 20 minutes of my original request!
Great customer care!
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our customer service team was able to resolve your e-card issue so quickly.
Kaye was quick and really helpful with…
Kaye was quick and really helpful with my request - great service!
July 4, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that Kaye was quick and provided such helpful service. Thank you for your positive feedback!
Super service
I couldn’t activate my John Lewis voucher online so I called the help phone number. I was connected with a lovely agent called Amanda Mason. She checked my voucher and it looked strange, she said she would look into it and email me.
Within 10 minutes I had an email with the voucher ready to use and she’d checked the balance for me too.
Great customer service, very impressed.
July 2, 2026
Unprompted review
Reply from Voucher Express
We're so pleased to hear about your positive experience with our customer service team.
Maisie Solved my problem quickly and…
Maisie Solved my problem quickly and efficiently. Great customer service and care
July 2, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that your problem was resolved quickly.
I was having a menopausal moment and…
I was having a menopausal moment and inputted the wrong address for my friend's birthday voucher.
A quick email and Abbie O'Brian was able to sort it out. Phew! Happy friend!
July 2, 2026
Unprompted review
Reply from Voucher Express
We are so glad we could assist you quickly. We appreciate you sharing your positive experience.
I was gifted a voucher but lost it
I was gifted a voucher but lost it. I emailed them and had a reply the same day. Brilliant. Thanks Kaye
June 28, 2026
Unprompted review
Reply from Voucher Express
We're so glad we could assist you quickly with your lost voucher. We appreciate you sharing your positive experience.
Super speedy service
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator.
After contacting your team, the item was still awaiting in my online basket to be paid for, within minutes Emma B had resolved and my item has successfully been purchased using my gift voucher.
Thanks so much!
June 29, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that our team was able to quickly resolve the issue with your gift voucher. Thank you for your kind words.
Efficiency
Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and within 5 mins I received a response from Kaye Tinsley. I generally expect poor customer care these days and then there goes Kaye, throwing it out of the water with a friendly helpful speedy response and resent to the correct recipient. Argos - these are the people we love to deal with -brilliant :)
June 29, 2026
Unprompted review
Reply from Voucher Express
We are so glad to hear that we were able to assist you quickly We truly appreciate you sharing your positive feedback with us.
Maisie, fantastic customer service.
I had an issue with buying the wrong gift card and Maisie went above and beyond to help me.
Fantastic customer service.
June 29, 2026
Unprompted review
Reply from Voucher Express
We appreciate your kind words and positive feedback.
I was having trouble downloading my…
I was having trouble downloading my e-gift card, and Kaye Tinsley sorted it out straight away. Thank you!
June 29, 2026
Unprompted review
Reply from Voucher Express
We're so pleased to hear that your e-gift card download issue was resolved quickly. We appreciate you sharing your positive experience with us.
Abbie O'Brien replied SO fast and…
Abbie O'Brien replied SO fast and helped change a delivery address for me :)
June 26, 2026
Unprompted review
Reply from Voucher Express
We're glad we could assist you quickly with your delivery address change. Thank you for sharing!
Unbelievably good customer service
Unbelievably good customer service. I emailed with an issue and Becky responded to me extremely promptly and resolved the issue immediately. I'm so grateful and impressed that this wasn't another company that made a small problem a huge stress. I highly recommend them.
June 24, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience with our customer service. We appreciate you sharing your feedback.
Excellent customer service from Abbie…
Excellent customer service from Abbie at voucher express. I had made a typo and she dealt with the matter swiftly. Much appreciated :)
June 24, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear we swiftly resolved your issue. We appreciate your positive feedback.
Gift card fix
My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of my gift card, and was so warm and kind on the phone. It was such an efficient process that took under 5 minutes :) 10/10 would recommend
June 24, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience with our customer service team. We appreciate you sharing your feedback.
Kaye Tinsley was very helpful and…
Kaye Tinsley was very helpful and diligent.
June 23, 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback.
Nice experience
Nice experience. Kaye Tinsley was fast, kind and professional! Thank You
June 23, 2026
Unprompted review
Reply from Voucher Express
We are delighted you had a nice experience. We appreciate your kind words.
Maisie was very helpful
Maisie was very helpful. Quick response and issue sorted without problem.
June 22, 2026
Unprompted review
Reply from Voucher Express
We're glad your issue was sorted quickly. Thank you!
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