I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card. She went above and beyond to make sure the correct inf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
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My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of... See more
Company replied
Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kaye Tinsley in customer services has …
Kaye Tinsley in customer services has been so helpful and her prompt responses to my queries have been amazing.
I won’t hesitate to use again
July 14, 2026
Unprompted review
Reply from Voucher Express
We're so pleased to hear about your positive experience. We appreciate your feedback.
Glitch with gift-card sorted out super-quick
There was a glitch downloading a gift card. But a big shout out to Kaye who sorted it out super-quick!
July 15, 2026
Unprompted review
Reply from Voucher Express
Thank you for sharing your positive experience.
I am super satisfied with the quick…
I am super satisfied with the quick response - I sent an e-mail about a lost gift card with the amount of 1000,- nkr yesterday night, and thought that there were no way to get it back, Today I received a nice mail from Kaye Tinsley with a positive answer - the problem was solved, the gift card found! Thank you, Kaye, for the effort, and for your positivity!!!
July 14, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience with Kaye. Thank you for leaving a great review.
Kay Tinsley was especially helpful…
Kay Tinsley was especially helpful today!
July 14, 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing this feedback with us.
Maisie responded immediately and…
Maisie responded immediately and positively to my email regarding an undelivered voucher, arranging a replacement, for which I was most appreciative
July 14, 2026
Unprompted review
Reply from Voucher Express
We are delighted to hear that your voucher issue was resolved so quickly. Thank you for sharing your positive experience with us.
Reply from Voucher Express
We appreciate your kind words and positive feedback.
Excellent service from Emma B this…
Excellent service from Emma B this morning resolving a problem with a John Lewis voucher- thank you!
July 13, 2026
Unprompted review
Reply from Voucher Express
We're so pleased to hear our team provided excellent service. Thank you for sharing your positive experience.
Helpful service
I had an issue with a recipient deleting their e-voucher. I thought the process would be awkward to get it resent, but there was a short wait to speak with a helper online and unusually for those online chats there wasn't loads of unhelpul AI, instead I got to speak to a lovely human called Kaye Tinsley who resolved my issue for me with no fuss.
July 13, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear that Kaye was able to provide such helpful support.
Customer service at its best
Super quick and super efficient
Couldn’t have responded and actioned any quicker
July 13, 2026
Unprompted review
Reply from Voucher Express
Thank you for your wonderful feedback.
I would like to mention Kaye Tinsley…
I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card.
She went above and beyond to make sure the correct information for the voucher was added and the recipient received it in super quick time.
I have worked and trained staff in customer service roles for over 30 years and Kaye would get a job offer from me without a doubt. Thank you Kaye, you made my day !
July 9, 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear about your excellent experience with Kaye! We appreciate you sharing your positive feedback.
Outstanding Customer Service
This company delivers truly outstanding customer service. What could have been a painful, drawn-out process was handled with impressive speed and efficiency.
Their team was incredibly helpful throughout, and I cannot thank them enough for their support.
Would 100% recommend them and a shout out to Maise - thank you you are a star!
July 9, 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that Maisie provided such excellent support.
Very good Customer services
Customer services were great when I contacted them with a query. Quick to respond and sorted out my query effectively and efficiently. Very good service.
July 6, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that your query was handled efficiently. Thank you for sharing your positive experience.
Voucher issue
I want to thank William for his help today. I had a voucher that I only could find the order number of. William promptly sorted this issue for me and mailed me the number I required.
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our team was able to quickly resolve the voucher issue for you.
Excellent service
Excellent service. Following a general enquiry to find my missing gift voucher, Abbie O'Brien replied the same day with all the details I needed. Thank you.
July 6, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that Abbie provided excellent service and quickly helped you with your gift voucher inquiry. We appreciate you sharing your positive experience.
excellent service
excellent service, issue with a voucher and William took the time to help me and resolve the issue
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our team was able to assist you and resolve the issue with your voucher. We appreciate your positive feedback.
Had a query about an e-card that hadn't…
Had a query about an e-card that hadn't been recieved, and was helped by Kaye in customer service. She managed to get the matter sorted, very quickly, and with a pdf copy of the voucher attached to her reply email!
All within about 20 minutes of my original request!
Great customer care!
July 6, 2026
Unprompted review
Reply from Voucher Express
We're so glad to hear that our customer service team was able to resolve your e-card issue so quickly.
Kaye was quick and really helpful with…
Kaye was quick and really helpful with my request - great service!
July 4, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that Kaye was quick and provided such helpful service. Thank you for your positive feedback!
Super service
I couldn’t activate my John Lewis voucher online so I called the help phone number. I was connected with a lovely agent called Amanda Mason. She checked my voucher and it looked strange, she said she would look into it and email me.
Within 10 minutes I had an email with the voucher ready to use and she’d checked the balance for me too.
Great customer service, very impressed.
July 2, 2026
Unprompted review
Reply from Voucher Express
We're so pleased to hear about your positive experience with our customer service team.
Maisie Solved my problem quickly and…
Maisie Solved my problem quickly and efficiently. Great customer service and care
July 2, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that your problem was resolved quickly.
I was having a menopausal moment and…
I was having a menopausal moment and inputted the wrong address for my friend's birthday voucher.
A quick email and Abbie O'Brian was able to sort it out. Phew! Happy friend!
July 2, 2026
Unprompted review
Reply from Voucher Express
We are so glad we could assist you quickly. We appreciate you sharing your positive experience.
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