I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card. She went above and beyond to make sure the correct inf... See more
Company replied
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Review summary
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Reviews shaping this summary
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
I had quite a confusing experience with b&q costumer service and they gave me wrong information for the gift card I bought, and was quite unhappy as I thought my money is fully lost. But one email to... See more
Company replied
Ordered a JL voucher for my sisters wedding, and misspelt the email address. Contacted JL, and Abbie O’Brien had it sorted before I was out of bed the next day. Really appreciate the rapid fix on th... See more
Company replied
Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Had trouble accessing my John Lewis…
Had trouble accessing my John Lewis voucher so wrote to ask for help. Emma B replied extremely promptly and sorted the problem out immediately. Excellent service.
June 1, 2026
Unprompted review
Reply from Voucher Express
We're so glad we could promptly resolve your voucher access issue. Thank you for sharing your positive experience with us!
Excellent customer service
Excellent customer service! Thank you Kaye Tinsley for all your help today.
June 1, 2026
Unprompted review
Reply from Voucher Express
We're delighted you received excellent service.
John Lewis evoucher
Kay Tinsley responded quickly with my query.
It was solved immediately.
June 1, 2026
Unprompted review
Reply from Voucher Express
We are pleased your query was handled quickly.
Thank you Kaye Tinsley
A big shout for Kaye Tinsley who resent my missing e voucher half an hour after I got in touch. Great customer service, thank you.
May 30, 2026
Unprompted review
Reply from Voucher Express
We're so glad we could help you quickly. Thank you for sharing your positive experience with us!
Swift reply, good advice
Kaye Tinsley got back to me within 5mins having checked out my problem and giving clear advice. Very polite and helpful 😊
May 30, 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback.
Excelllent service very efficient quick…
Excelllent service very efficient quick response
May 30, 2026
Unprompted review
Reply from Voucher Express
We're glad you enjoyed your experience. Thank you for your kind words!
Abbie O'Brien
(Abbie O'Brien , quickly & efficiently resolved my query, thank you
May 29, 2026
Unprompted review
Reply from Voucher Express
We are glad your query was resolved quickly and efficiently. We appreciate your feedback.
very swift and helpful response from…
very swift and helpful response from William
May 29, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience.
Excellent service by Abbie O'Brien....I…
Excellent service by Abbie O'Brien....I ordered an e-voucher however a griend had already purchased a B & Q giftcard so my e-gift not required - i had a speedy response to my problem, resolved without issue - thank you
May 28, 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience with our service. We appreciate you sharing your feedback.
Very helpful problem sorted in a short…
Very helpful problem sorted in a short time
May 28, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear we could help so quickly. We appreciate your positive feedback.
Quick helpful fix
I had the fortune of Abbie O’Brien catching my email. I mad a mistake on an e-gift card and she was able to resolve it before the card was delivered.
May 26, 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that we were able to resolve the e-gift card issue quickly for you.
Friendly and efficient.
I dealt with a very friendly and efficient woman, Abbie O'Brien. Thank you Abbie for dealing with my query so promptly!
May 26, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear we provided prompt and efficient help. We appreciate your positive feedback.
I have tried to spend the £5 voucher in…
I have tried to spend the £5 voucher in 2 3 shops Harvey nicks Morrisons and Halfords none would except It ??
Ken
May 25, 2026
Unprompted review
Reply from Voucher Express
The VEX Gift Card will need to be redeemed online for the retailer of your choice. You can do that here: https://redeem.vexgiftcards.com/
If you would prefer to redeem your VEX Gift Card by telephone, please contact the Gift Card team on 0371 200 1254
Excellent customer support
Excellent customer support service from Kaye Tinsley, my query was answered and resolved almost immediately, very impressive
May 25, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear your query was resolved quickly. We appreciate your positive feedback.
I had an issue with obtaining a gift…
I had an issue with obtaining a gift card I was sent via email.
After ringing the customer service number I was promptly put through to Kaye Tinsley.
She very kindly and efficiently resolved this issue in a matter of minutes. Fantastic customer service 👏
May 25, 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that our team was able to resolve your gift card issue. Thank you for your kind words about our customer service.
Laurence was very friendly and helpful.
May 22, 2026
Unprompted review
Reply from Voucher Express
We are glad you had a positive experience. We appreciate your kind words.
very good Customer Service
I couldn't see my e-gift card on my phone, so I rang for help and spoke to Kaye Tinsley. Within minutes she had located it, and emailed it to me straight away. Your Customer Service is brilliant, and thank you Kaye for your immediate response in sorting out my problem.
June
May 23, 2026
Unprompted review
Reply from Voucher Express
We appreciate your review.
I had a problem with a voucher not…
I had a problem with a voucher not loading and spoke to a lovely lady named Kaye Tinsley who helped me. She sorted the issue very quickly and explained I would get a download of the voucher within 5 minutes, which I did. Lovely service, thank you.
May 22, 2026
Unprompted review
Reply from Voucher Express
Thank you for sharing your positive experience!
I contacted the team late evening with…
I contacted the team late evening with a query. Kaye Tinsley came back to me very early the next day and solved my issue instantly. Kaye was super helpful and really lovely to deal with, thank you so much 😁
May 21, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear your issue was resolved quickly and efficiently. We appreciate your positive feedback.
I sent a message this morning…
I sent a message this morning requesting guidance within minutes I received a response which I acted upon .
I was then able to sort out the problem and was so pleased.
It was a pleasure to deal with Kate.
The communication was perfect and far above the average we have come to expect these days. Many thanks again.
May 21, 2026
Unprompted review
Reply from Voucher Express
We're so happy to hear we could assist you quickly and effectively. Thank you for sharing your positive experience!
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