ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
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No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
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Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She... See more
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Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
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Get up to £20
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Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
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United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
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Internal transfer failed, total loss of service, and staff retaliation.
Every single advisor just repeats the same copy-pasted script. Ofcom regulations state a number transfer should take no longer than 1 working day, yet Vodafone/VOXI cannot even complete an INTERNAL network transfer in a week.
Day after day, I was told to "wait another 24 hours" by a different agent, all while being left entirely stranded with a total loss of service and a dead SIM card.
The final straw was the blatant staff retaliation. An agent explicitly promised me a free month of service as compensation for their system failure. However, the moment I asked how to raise an official complaint about the delays, the agent threatened me, stating I could no longer get the free month if I complained. Absolutely disgraceful conduct.
I have now been forced to activate a SIM with a completely different network just to have a working phone. As soon as their broken system finally allows me to request a PAC code, I am gone. Save yourself the headache and avoid this company.
July 10, 2026
Unprompted review
Reply from VOXI Mobile
Hey Lukasz,
Thank you for taking the time to share your experience with us.
I'm truly sorry to hear about the delay with your number transfer and the frustration this has caused. This is certainly not the level of service we aim to provide, and I completely understand how disappointing it must be to wait much longer than expected.
In most cases, a number transfer is completed within 72 working hours. As your transfer has taken significantly longer, there may be an underlying issue that requires further investigation. We'd genuinely like the opportunity to look into this and help get things resolved for you as quickly as possible.
You can contact our dedicated team by calling 191 from a Vodafone mobile or 03333 040 191 from a non-Vodafone mobile, available between 8am and 8pm. Alternatively, you can reach us via webchat using the link below:
https://www.vodafone.co.uk/paymcd
If you prefer messaging, you can also contact our Social Media team through:
Facebook: http://vodafone.uk/3lCYUxW
Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Had a wifi calling issue
Had a wifi calling issue. TOBi chat fixed it for me without hassle. Many thanks
July 10, 2026
Unprompted review
Reply from VOXI Mobile
Hey Phil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Speed and efectiveness.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey Jose,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No Access to Online Account and a Nightmare to Request a Switch
Unable to access my online account for months, "customer service" can't resolve it. Can't phone them as my number isn't recognised as Voxi number and the line cuts off. Live chat is painfully slow. Told on Chat that I'll be disconnected if I don't reply for 2 minutes, and yet it takes the agent nearly 5 minutes to reply to each message! Can't request my own PAC ("From Vodafone [Voxi is part of them]: Sorry, something's gone wrong with your request. Can you contact your service provider so we can get things sorted for you?"). Not even an app to use. Regret switching to VOXI.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
"Hey James
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team"
Good customer service
Customer service was excellent, the agent I was assigned to Ian was very efficient and problem solved quickly when some issues arised.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely abysmal customer service.
Absolutely abysmal customer service.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey Gabriel,
I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Asking for help, taking abnormally long time to response
When I ask for help by the online chat, I gave an immediate answer but every time it takes 10 min to get a response. The handler name is 'Nitesh', I have kept the conversation.
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Gautam was very helpful and patient…
Gautam was very helpful and patient with me
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey Zenab,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service ++++++++++
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey Kevin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Communicated with Kamlesh on 1 July
Communicated with Kamlesh on 1 July. The assistant was so lazy and kept asking me the same question for 15 minutes (15 minutes of wasted time!) instead of verifying this information from the responses provided by me earlier on a chat to which the assistant had access. Terrible experience especially given that the assistant couldn’t help me with a simple task at the end! Awful! I would not recommend anyone using VOXI
July 1, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for your feedback. We are sorry to hear about your experience and appreciate you taking the time to share it.
We understand how frustrating it can be to repeat information, especially when you have already provided details during an earlier conversation. While our agents may sometimes need to re-confirm information for security purposes, we are sorry that the process felt repetitive and did not lead to a resolution.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Literally the worst network in the UK
Literally the worst network in the UK. No coverage. 0 customer service. Their bot doesn't even work. I've messaged a few times when needing help and just get stonewalled. And that's if I get a response AT ALL. The only thing this network has is how cheap it is. If you have to use voxi. Use it while you look for an actual contract and switch away as fast as you can. This network is proactively bad.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Hugo,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
So far so good
So far so good, I really like the amount of data for the price I pay! Voxi drops and referral scheme are great, I loved the coco chocolate. Service can be a little bit slow in some places but decent coverage, EE was excellent everywhere but terrible when it had no coverage, voxi is definitely less fast but better coverage where I need it.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was nice to deal with them
It was nice to deal with them
Thank you for everything
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Leto,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I required urgent help over live chat
I required urgent help over live chat. Was warmly greeted by Anurag who proceeded to go the extra mile and was very patient with me. Amazing customer service with a prompt solution to my problem, all within less than 10 minutes.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Farid,
Thanks for the lovely review and fantastic support for Anurag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was assisted today by Gautam who made…
I was assisted today by Gautam who made the whole experience very easy and resolved my query.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Gina,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I Was connected to an agent called…
I Was connected to an agent called Rosie this morning and I have to say she was nothing short of excellence, very kind, polite & respectful, thank you
July 6, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Horrible system and customer support
Ordered a pixel 10a with sim. I wasn't satisfied with the phone and wanted to make a return. For a full week now the live chat support agents have been telling me there is a techinical issue preventing my return. I was also disconnected from the chat multiple times without reason.
June 25, 2026
Unprompted review
Reply from VOXI Mobile
Hi there,
We understand the importance of keeping connected. If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gautnam was extremley helpful and…
Gautnam was extremley helpful and patient with me as i had so many questions and complications, easiest assistance iv ever had. thanks again if you see this!
July 5, 2026
Unprompted review
Reply from VOXI Mobile
Hey Brandon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Voxi cancelled my account and took my number
I took a mobile phone contract with this company about 3 years ago. I have been out of the country for a year came back and discovered they have closed my account and reallocated my number. If I am happy to pay and not use the sim what right do they have to cancel my number? The numbskulls said they texted me, they can see I am not using the sun so why text? An email would have worked. Absolutely steaming. Makes no sense I am happy to pay and not use so they are getting money for nothing !!!! Someone there needs to learn some business sense and some common sense would not go amiss.
July 5, 2026
Unprompted review
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