ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
God value for money, the endless social media is a nice perk and meant I didn't need super loads of data. Nice that there's no contract so can leave whenever, and also no price rises the whole time I'... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Access to Online Account and a Nightmare to Request a Switch
Unable to access my online account for months, "customer service" can't resolve it. Can't phone them as my number isn't recognised as Voxi number and the line cuts off. Live chat is painfully slow. Told on Chat that I'll be disconnected if I don't reply for 2 minutes, and yet it takes the agent nearly 5 minutes to reply to each message! Can't request my own PAC ("From Vodafone [Voxi is part of them]: Sorry, something's gone wrong with your request. Can you contact your service provider so we can get things sorted for you?"). Not even an app to use. Regret switching to VOXI.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
"Hey James
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team"
Good customer service
Customer service was excellent, the agent I was assigned to Ian was very efficient and problem solved quickly when some issues arised.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely abysmal customer service.
Absolutely abysmal customer service.
July 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey Gabriel,
I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Asking for help, taking abnormally long time to response
When I ask for help by the online chat, I gave an immediate answer but every time it takes 10 min to get a response. The handler name is 'Nitesh', I have kept the conversation.
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Gautam was very helpful and patient…
Gautam was very helpful and patient with me
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey Zenab,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service ++++++++++
July 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey Kevin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Communicated with Kamlesh on 1 July
Communicated with Kamlesh on 1 July. The assistant was so lazy and kept asking me the same question for 15 minutes (15 minutes of wasted time!) instead of verifying this information from the responses provided by me earlier on a chat to which the assistant had access. Terrible experience especially given that the assistant couldn’t help me with a simple task at the end! Awful! I would not recommend anyone using VOXI
July 1, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for your feedback. We are sorry to hear about your experience and appreciate you taking the time to share it.
We understand how frustrating it can be to repeat information, especially when you have already provided details during an earlier conversation. While our agents may sometimes need to re-confirm information for security purposes, we are sorry that the process felt repetitive and did not lead to a resolution.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Literally the worst network in the UK
Literally the worst network in the UK. No coverage. 0 customer service. Their bot doesn't even work. I've messaged a few times when needing help and just get stonewalled. And that's if I get a response AT ALL. The only thing this network has is how cheap it is. If you have to use voxi. Use it while you look for an actual contract and switch away as fast as you can. This network is proactively bad.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Hugo,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
So far so good
So far so good, I really like the amount of data for the price I pay! Voxi drops and referral scheme are great, I loved the coco chocolate. Service can be a little bit slow in some places but decent coverage, EE was excellent everywhere but terrible when it had no coverage, voxi is definitely less fast but better coverage where I need it.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was nice to deal with them
It was nice to deal with them
Thank you for everything
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Leto,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I required urgent help over live chat
I required urgent help over live chat. Was warmly greeted by Anurag who proceeded to go the extra mile and was very patient with me. Amazing customer service with a prompt solution to my problem, all within less than 10 minutes.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Farid,
Thanks for the lovely review and fantastic support for Anurag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was assisted today by Gautam who made…
I was assisted today by Gautam who made the whole experience very easy and resolved my query.
July 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Gina,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I Was connected to an agent called…
I Was connected to an agent called Rosie this morning and I have to say she was nothing short of excellence, very kind, polite & respectful, thank you
July 6, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Horrible system and customer support
Ordered a pixel 10a with sim. I wasn't satisfied with the phone and wanted to make a return. For a full week now the live chat support agents have been telling me there is a techinical issue preventing my return. I was also disconnected from the chat multiple times without reason.
June 25, 2026
Unprompted review
Reply from VOXI Mobile
Hi there,
We understand the importance of keeping connected. If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gautnam was extremley helpful and…
Gautnam was extremley helpful and patient with me as i had so many questions and complications, easiest assistance iv ever had. thanks again if you see this!
July 5, 2026
Unprompted review
Reply from VOXI Mobile
Hey Brandon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Voxi cancelled my account and took my number
I took a mobile phone contract with this company about 3 years ago. I have been out of the country for a year came back and discovered they have closed my account and reallocated my number. If I am happy to pay and not use the sim what right do they have to cancel my number? The numbskulls said they texted me, they can see I am not using the sun so why text? An email would have worked. Absolutely steaming. Makes no sense I am happy to pay and not use so they are getting money for nothing !!!! Someone there needs to learn some business sense and some common sense would not go amiss.
July 5, 2026
Unprompted review
Urmi has been very helpful assisting…
Urmi has been very helpful assisting with a difficult problem. Very understanding and patient with me throughout.
July 4, 2026
Unprompted review
Reply from VOXI Mobile
Hey Julia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fake Referral Scheme
I referred my mum and dad to this company with their “friends with benefits” offer. Where I refer people with my link and after being with them for 2 months we all get £20 each.
Now it’s been over 2 months we waited, got the email to claim our £20 rewards and the links don’t work for my mum and dad. We contact them on their website live chat link. And they say “we can’t do anything, contact our social media” and then when my parents contact their social media they don’t even reply.
My mum contacted them on instagram and they said give us 24 hrs for their system to “update” and then contact them back. It’s been nearly 72 hrs and they don’t even reply back and my mum even got a message from Vodafone saying to contact voxi BUT THEY DONT REPLY.
My dad tried claiming his £20 and he did the same thing tried contacting their live chat and they say contact the social media team.
THEY JUST TRY CLOSING THE CONVERSATION AND THEN NOT REPLYING. And don’t want to give the £20 each to my parents.
Scam of a company! And terrible customer service.
July 1, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We are truly sorry to hear about the challenges you've faced. This does not reflect the level of service we aim to deliver, and we value your feedback immensely. To resolve your issues, we encourage you to reach out to our support team by calling 0333 304 0191 or using our Live Chat feature at http://vodafone.uk/2LCJiTm.
Should you require further assistance or wish to discuss your concerns in more detail, feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Gautam was really helpful
I needed 2 complex things taken care of with Vodafone and my guy Gautam sorted it out no problem. Very polite and answered all my questions.
July 4, 2026
Unprompted review
Reply from VOXI Mobile
Hey Kw,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.