Voyage Care Reviews 

110
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with the care provided, citing concerns about the quality of care and safety protocols. Customers frequently experienced poor communication and a serious lack of professionalism, with concerns often dismissed. Reviewers also highlighted concerns about the work environment and management practices, including issues with staff support. Conversely, a small portion of people felt positively about the staff and management. Some reviewers praised the training and support received, describing managers as involved and helpful. Others highlighted the dedication of support workers and the high quality of care provided, fostering fulfilling lives.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers reporting a challenging environment,... See more

Customer service

Consumers find customer service to be negative, citing unprofessionalism, poor communication, and a lack of... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing strong dissatisfaction due... See more

Ethics

Customers express concerns about the company's approach to safeguarding and the perceived prioritization of... See more

Location

Reviewers highlight negative aspects of the location, with many advising others to avoid certain places like... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I don’t often write reviews on my experiences with a company, but I couldn’t not shine a light on how utterly disgraceful and downright awful my time with ‘Voyage Care’ was. The people that run this... See more

Rated 2 out of 5 stars

Company is ok if your senior or above. i was subject to bullying and it was brushed under the carpet..

Rated 1 out of 5 stars

My physically disabled friend wasn't looked after properly at Calvert House in Leyland. His mental health deteriorated resulting in him self harming. He got worse living at Calvert House. Management d... See more

Rated 1 out of 5 stars

My uncle was subjected to neglect and serious safeguarding failures at Calvert House. A terrible place that urgently requires a CQC inspection. Care plans were out of date and not relevant to his care... See more


Company details

  1. Health & Medical

Written by the company

Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.


Contact info

2.1

Poor

TrustScore 2 out of 5

110 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.1

All reviews

(110)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good

Massive staffing over turn
No support from management
Expected to do on call on days off
No breaks
Pay too less for the work expected !
Not

April 6, 2018
Unprompted review
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