No free trial!! I wanted to test the VPN and I saw it has a 7-day free trial, I clicked on it, it automatically billed me for a month, no free trial at all, I contacted the customer support through... See more
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I am belgian, but living in Sri Lanka. I like to watch belgian TV but some programs can't be watched from outside belgium. So I use a VPN to connect to a server in belgium. Proxy master does offer ser... See more
Company replied
This is a premium account review. I am a social media manager and VPN is crucial for me hence the premium subscription. Long story short the app does not connect to any network, my inquiry for refund... See more
When I am in Spain, the servers are great and I can see BBC iPlayer and UK Netflix as well as Netflix from US and other countries. I have not given 5 stars because when I am in the UK, the Spanish se... See more
Company replied
Company details
Written by the company
VPN Proxy Master, the fastest secure VPN in the world, which is located in more than 40 locations with more than 6000 secure servers and trusted by 150,000,000 users. We take care of our customers regarding the performance of our product and the satisfaction of our customers. We also take full care of the privacy of our customers and provide the friendliest customer care service to build trustworthy and strong relations between both parties.
Contact info
18 ROBINSON ROAD #02-03 18 ROBINSON SINGAPORE, 048547, Singapore, Singapore
- vpnproxymaster-support@lemonclove.net
- vpnproxymaster.com
1.4
Bad
40 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
One of the best apps ever used
July 3, 2021
Unprompted review
Reply from VPN Proxy Master
Dear user, thank you very much for your support. We appreciate your positive feedback, your support will be our greatest encouragement. Thank you very much！
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Reply from VPN Proxy Master
Dear user, thank you very much for your support. We appreciate your positive feedback, your support will be our greatest encouragement. Thank you very much！
It does not give a good performance…
It does not give a good performance when using watts up.
July 2, 2021
Unprompted review
Reply from VPN Proxy Master
Dear user, we are sorry that our service did not meet your expectation. If you encounter any issue while using the app, please don't hesitate to contact us via the in-app feedback system.We will try our best to help. Thank you.
bad experience
July 1, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Yassine, thank you for letting us know how you feel about our app. However, we can't offer further help without more details about your issues encountering. Please do send us a message via the in-app feedback system. We will be more than happy to help you with your issues. Thank you.
The connection is good and the support…
The connection is good and the support service staff is very helpful when I had issue last year.
July 1, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Mei, thank you for choosing VPN Proxy Master. Your positive feedback means a lot to us. Thank you for your support!! If you have any questions, please always feel free to contact us. Have a great day!
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It was really good help a lot
June 30, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Luis, thank you for choosing VPN Proxy Master. Your positive feedback means a lot to us. Thank you for your support!! If you have any questions, please always feel free to contact us. Have a great day!
Sometimes it works sometimes not
Sometimes it works sometimes not. I live in spain but at least 50% of the time can’t get bbc or sky
June 29, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Robert, we are sorry for the unpleasant experience. We suggest you update the app to the latest version, refresh the server list, and reconnect. If the problem persists, please feel free to contact us via the in-app feedback system with more information so we can better help you with your problem. Thank you!
Excellent service
I have, to date, found this service to be faultless, the only other comment I would make is that I wish it was available for use with a router.
June 28, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Paul, thank you for choosing VPN Proxy Master. Your positive feedback means a lot to us. Thank you for your support!! If you have any questions, please always feel free to contact us. Have a great day!
Reply from VPN Proxy Master
Dear Math, sorry to bring you such inconvenience. Please try refreshing the server list and then change other protocol under the different network environment. If you need further help, can contact us via the in-app feedback system.
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not working properly.
I am belgian, but living in Sri Lanka. I like to watch belgian TV but some programs can't be watched from outside belgium. So I use a VPN to connect to a server in belgium. Proxy master does offer servers in belgium for Android, but not for Apple. A shortcoming I reported to Proxy master and for which they were going to find a solution...now six month ago...still waiting...
June 28, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Peter, sorry for the late reply. However, we do offer the server Belgium. And it is under both protocols "Automatic" and "IKEv2". Could you please check them again? If you still could not find it, please always feel free to contact us. We are more than glad to help!
VPN Proxy Master worked until it did not
VPN Proxy Master worked for me for a time, and then it stopped working, possibly due to issues related to internet service in the country where I was living at the time. I contact customer service and they were unable to find a solution to the technical issues I experienced, and I ended up finding another VPN service that was able to work.
June 25, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Dave, we are truly sorry for the inconvenience caused and about your unpleasant experience. Our team will do their best to improve our product. And thank you for your understanding.
Best VPN i ever use😍
June 21, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Samachar, thank you for choosing VPN Proxy Master. Your positive feedback means a lot to us. Thank you for your support!! If you have any questions, please always feel free to contact us. Have a great day!
Super good using this app
June 20, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Tiaghu, thank you for choosing VPN Proxy Master. Your positive feedback means a lot to us. Thank you for your support!! If you have any questions, please always feel free to contact us. Have a great day!
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Very slow. Worked for awhile.
No solution. My proxy speed is 0.07. I’ll be seeking a refund so I can change to a quicker Vpn proxy company.
June 16, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Gary, we are sorry that the service did not meet your expectations. As multiple factors could result in a speed problem, would you mind offering us more information via the in-app feedback? We would love to resolve your problem and we are always here to help. Thank you so much for your time and patience!
Wow great experience
Wow, I must say it's great experience using their vpn service and they have quite considerate customer service. I use it a lot during my traveling time and in the public, though not too much travel the past months then, you know the reason...Anyway, I've been using this app for more than a year with its 2 years plan. Good for me up to now. Give you guys a recommend!
February 23, 2021
Unprompted review
Reply from VPN Proxy Master
Dear Patty, thank you so much for your positive feedback. We are glad that you enjoy our product. Users' satisfaction is always our primary goal. Please let us know if you have any suggestions for us. Your opinion is important for us to further improve our service.
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