VyprVPN Reviews 396

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I give this the top score. Not because its the cheapest vpn out there, but simply its the best and has protected me for some years now under a different account.. Also as far as I know its the only VP... See more

Company replied

Rated 4 out of 5 stars

It was quite cheap initially and mostly worked in the last two years even though on many public wifis it strictly didnt work at all, not sure if thats because of Vypr or the public wifi settings. M... See more

Company replied

Rated 1 out of 5 stars

It looks like it may be OK, but it will not connect on my android cell phone. connected to guest network at work, and it will not connect. turned on connectwhen android starts, and restarted phone. St... See more

Rated 3 out of 5 stars

Slow to connect with MacOS Catalina. A lot of background activity on my iPhone (typically 80%+ of usage) which significantly draws down the battery. No issues on my iPad. All is great on all devices o... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Fast VPN Without Third Parties Unlike our competitors, we operate 100% without third parties, own our hardware and run our network. Because we own and manage 700+ servers in 70+ global locations, when using VyprVPN your privacy is protected from end-to-end at the fastest speed possible. A No Log VPN.


Contact info

3.2

Average

TrustScore 3 out of 5

396 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great

Great

one of the best

But support team please have in mind that there is issue whit log out suddenly and error message show that need to reconnect

also internet become slow

July 3, 2023
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Reply from VyprVPN

We appreciate the 5 stars! Could you get in touch with our support team to share more details about when you get logged out of the application so we can look further into that? - https://support.vyprvpn.com/hc/requests/new

Rated 1 out of 5 stars

horrible

Horrible half of the times I have problems like not even being able to connect (it stays stuck on connecting forever) I also repaired it which still didn't work and reinstalled it also is slow and not worth the price. Spent $10 to not even be able to connect half the time. I encounter problems half the time I use this.

June 6, 2023
Unprompted review
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Reply from VyprVPN

Sorry to hear about the trouble - but thank you for the feedback! It sounds like it may help to fully uninstall and then reinstall the VyprVPN app on your device. You can reinstall using one of the options here - https://www.vyprvpn.com/vpn-apps

If you still have trouble getting connected, please get in touch with our 24/7 support team - https://support.vyprvpn.com/hc/requests/new

Rated 2 out of 5 stars

App did not work with

App did not work with, with multiple errors and despite assistance from support.

It is a pity as I had used it in the past and was very happy; I'm disappointed that the level of service is not the same.

They did however process my refund request straight away and did not place any difficulties in the process, which is appreciated. But nonetheless disappointed.

May 31, 2023
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Reply from VyprVPN

We appreciate the honest feedback! We've been hard at work making major improvements to our service, with upcoming application updates and an emphasis on improving our server backend performance as much as possible. We're sorry to hear that you had to leave our service, but we think that if you try us again in the future, you will not be disappointed!

Rated 5 out of 5 stars

Awesome

Awesome! I enjoy

June 1, 2023
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Reply from VyprVPN

That's great to hear! Thanks for the awesome review!

Rated 1 out of 5 stars

Won't work for Iran

I bought your VPN for inside of Iran but it didn't work at all.

April 30, 2023
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Reply from VyprVPN

Sorry to hear that! You may be able to get connected using Chameleon protocol, it may also help to try several different server locations worldwide. If you're still unable to get connected, please get in touch with our support team so we can help out - https://support.vyprvpn.com/hc/requests/new

Rated 3 out of 5 stars

When it works it is brilliant.

When it works it is brilliant.
Unfortunately I had to uninstall it when the newest version of Windows 10 came out.
Every time I reinstall it I loose my internet connection. It may be a specific setting but it should be easy to set up, not require a specialist.

March 1, 2023
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Reply from VyprVPN

Thanks for the honest feedback! Sorry to hear that you've had trouble using VyprVPN recently. Please get in touch with our support team if you're still having issues - https://support.vyprvpn.com/hc/requests/new

Rated 4 out of 5 stars

seems substandard often enough

It was quite cheap initially and mostly worked in the last two years even though on many public wifis it strictly didnt work at all, not sure if thats because of Vypr or the public wifi settings.
Many far away servers have a slow connection so mostly its only advisable to use servers of neighboring countries for stable connection.

lately it didnt work on my laptop because avast always blocked the installation file vyprvpnservice.exe ...the support couldnt help with the issue until I figured it out myself.

March 31, 2023
Unprompted review
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Reply from VyprVPN

We appreciate the honest feedback here. We're currently working on app updates to resolve the issues with some antivirus systems mistakenly identifying VyprVPN as being malicious - glad to hear that you were able to get around that issue.

While connection quality to remote servers is not entirely within our control, we are currently working on sweeping upgrades to all of our server locations to improve customer connectivity and reliability in general. It's hard to say how much these improvements will impact your case specifically - but if the issue is due to factors that can be improved on our side - then expect major improvements soon!

And of course, please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new

Rated 4 out of 5 stars

I am unable to play Hotstar even if I…

I am unable to play Hotstar even if I have India active

March 31, 2023
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Reply from VyprVPN

We really appreciate the honest review! Please get in touch with support, we'll be happy to help in any way we can - https://support.vyprvpn.com/hc/requests/new

Rated 3 out of 5 stars

easy to use - connection speed not so sure

It’s easy to use but connection seems to be slow for applications that require more data exchange. Cannot determine if it’s due to the internet connection or use of Vyper, but after one week use that’s what my experience is.

March 29, 2023
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Reply from VyprVPN

We appreciate the honest feedback. To increase speeds, it can help to try a different VPN protocol or server location (or both) in the VyprVPN app settings. If you're still experiencing slow speeds, please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new

Rated 1 out of 5 stars

Really bad

Really bad. The purpose of VPN for me is to try to match the network speed and latency as close as possible, yeah?
Not even in the same galaxy. That being said I think there are more factors of play here and I think it could be my phone provider and some other factors. So in hindsight I think it was a little bit unfair they were the figures from Ookla speed test and they were poor.

April 1, 2023
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Reply from VyprVPN

Thanks for the feedback! It may help to try a different VPN protocol or server location (or both!) in the VyprVPN app settings. You're right that your phone's internet connection, as well as other factors, may be causing or contributing to the issue. If you are still experiencing poor connection quality, please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new

Rated 5 out of 5 stars

Tv police

Happy with the past 2 yrs great sense of security. Thank you Vyper VPN.

February 28, 2023
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Reply from VyprVPN

That is awesome to hear! Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Fantastic!

Fantastic!! I haven’t had any issues with VyprVPN!! It works just as it’s supposed to.

February 2, 2023
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Reply from VyprVPN

Excellent, that's great to hear!

Rated 1 out of 5 stars

Extremely buggy

February 9, 2023
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Reply from VyprVPN

Sorry to hear you've had trouble using our service! Please feel free to get in touch with support any time - https://support.vyprvpn.com/hc/requests/new

Rated 5 out of 5 stars

Solid Windows App

I have had a subscription to a different VPN and although their service is okay I had a problem with their Windows app launching five minutes after boot although it's switched off.

February 1, 2023
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Reply from VyprVPN

Thanks for the review!

Rated 1 out of 5 stars

Terrible to sign up

February 1, 2023
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Reply from VyprVPN

Sorry to hear you had trouble signing up! Our support team would be glad to help if you're still having issues - https://support.vyprvpn.com/hc/requests/new

Rated 5 out of 5 stars

How fast and easy it was to purchase…

How fast and easy it was to purchase and download this software, and setup is even faster

January 31, 2023
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Reply from VyprVPN

If you thought signup and setup was fast, wait until you start using VyprVPN- you'll find it's very fast too! Thanks for the great review!

Rated 3 out of 5 stars

Mixed bag.

Mixed bag.
The positives: It works - mostly. It was easy to install and tweak. It has the excellent WireGuard and IKE2 protocols. There is good range of locations. If you have an internet download speed of 50 Mbps or less then using WireGuard or IKE2 will give you good speeds, (less speed drop-off), that are better than the review sites would indicate. Customer service responds quickly. I bought it on a cheap 3 year deal and it has been value for money for me.
The negatives: It won't bypass censorship, even in the UK where it's detected and blocked by the BBC I-Player and National Lottery. Financial services such as eBay block your account if you're using this VPN. There are starting connection issues where the VPN shows as being connected but a 3rd party DNS test site reads your service provider and IP. (For safety it's always best to connect, then disconnect, then reconnect when using this VPN). Even when connected correctly a DNS test shows local location servers as well as the designated location servers. There are way too many disconnect and reconnect notices to be comfortable with. The VYPR Tap adapter V9, (device driver) is signed as being from 2012! The Tap Windows V9 driver is 9.23.3.601 which is years out of date, (9.24.2.601 was released in 2019 and the current version as of this Jan 2023 review is 9.24.7.601). The default driver installed doesn't work on all machines and may be the basis for problems other reviewers here have had. VYPR claim they own their own servers but if you use their servers and do a DNS check they show as being Google and Amazon servers. Maybe VYPR have disguised their server names - but it doesn't inspire confidence. Multiple PC programs such as Panda anti-virus and CCleaner regard VPR as a PUP, (potentially unwanted program), and quarantine or delete it - so regular reinstalls are necessary. It's more CPU hungry than other VPNs. VYPR sent out an email in August 2022 saying big changes were on the way. Nearly 6 months later and...nothing.
Overall: I wouldn't tell people to avoid VYPR, but at this point it's still a budget VPN rather than a premium service.

January 25, 2023
Unprompted review
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Reply from VyprVPN

We really appreciate the time taken to leave this detailed feedback for us. We are currently working to improve most of the issues you've mentioned, so please stay tuned for better performance from VyprVPN!

Regarding seeing your own DNS and IP info in DNS leak tests, could you please get in touch with our support team and provide further details about that? We take that kind of potential leak very seriously - it should not happen at all - so we'd love to be able to take a closer look and see what's going on.

You can reach support here - https://support.vyprvpn.com/hc/requests/new

Rated 1 out of 5 stars

Cheaper alternatives work better for me

At first, I could connect most of the time, but now I can't connect at all. Customer service is always there to try and help, but they give the same old suggestions that, this time, didn't help at all. 4 days, no connection, and when I try other cheaper services, they work right away.
I wasted so much time trying all of their fancy suggestions, whereas other companies, if a server doesn't work, try a new one (that they are constantly working on to provide) and no problems at all.
I'm very disappointed with VyprVPN

January 12, 2023
Unprompted review
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Reply from VyprVPN

We appreciate you taking the time to leave your honest feedback here. We're very sorry to hear that you haven't had good connectivity with VyprVPN. There are some network environments, and even entire countries, that can make VyprVPN difficult to connect to. Of course we strive to bring the best possible service to all of our customers regardless of their location - we regret very much to hear about the issues you're having.

If you're not able to make use of our service, and if you are within the first 30 days of service, you are more than welcome to request a refund from our support team if we are still having difficulty assisting you in getting connected - https://support.vysupport.com/hc/requests/new

Rated 3 out of 5 stars

Mixed results

Well, it has to do with past experiences. I live in China, and I had used Vypr quite a few years ago with mixed results (it worked for some time, then it stopped working for me..., then I canceled the renewal). So this time I am kind of watching to see if things have improved..., and the very first try has been also a mixed thing. Since you highly recommend the Chameleon protocol for China (and some people on the internet say it is the only one I can expect to work here), I tried it right away..., but it did NOT connect at all. Then I proceeded with the automatic fix..., and this time it did connect, although not with Chameleon, but with WireWard. So far it is working, but, due to the previous negative experience of years ago, I keep in dubious expectation about the future performance...

December 31, 2022
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Reply from VyprVPN

We really appreciate the honesty in your review. We're glad to hear that Wireguard is working for you in China. If that doesn't last, or if anything else comes up, our support team will be glad to help out in any way we can - https://support.vyprvpn.com/hc/requests/new

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