Brilliant customer service from Waddle Insurance when i enquired about life critical life insurance. I spoke to a Financial advisor called Liam & he explained everything in detail. He covered ever... See more
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Company details
- Life Insurance Agency
- Business Insurance Company
- Income Protection Insurance Company
- Key Man Insurance Company
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Waddle Insurance - Real Advice. Real People. Real Protection. At Waddle Insurance, we’re on a mission to change the way people feel about insurance. No jargon. No pushy sales. Just honest, expert advice that puts you and your loved ones first. We specialise in life insurance, critical illness cover, income protection, and business protection - helping families, homeowners, and business owners across the UK protect what matters most. Whether you’re safeguarding your family’s future, securing your mortgage, or protecting your business from the unexpected, our advisors take the time to understand your needs and build a plan that’s right for you. Our culture is simple - care first, sell second. We believe in building trust, explaining your options in plain English, and being there when it really matters - including guiding you through claims with compassion and expertise. With a friendly team (and a penguin mascot who’s all heart), we mix professionalism with personality. We’re FCA-regulated, customer-driven, and proud of the five-star reviews that reflect the service we deliver every day. Waddle Insurance - protection advice the way it should be: transparent, personal, and giving you proper peace of mind.
Contact info
The Hive, Rear of 75 Uplands Crescent, SA2 0EX, Swansea, United Kingdom
- 03333 1111 23
- info@waddle.co.uk
- waddleinsurance.co.uk
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Helpful thought the call polite and…
Helpful thought the call polite and answered questions that I had
Brilliant!
We have had a brilliant experience with Waddle, in particular Amy and Becky. Nothing was a problem or too much to ask. Information was super clear and all our questions were answered. We felt very looked after, thank you guys so so much!
I spoke to Jess about my insurance…
I spoke to Jess about my insurance needs as I was completely clueless as to what everything meant and what I needed. She was so patient and explained everything really well and gave me advice. I didnt ever feel pressured and im so glad she helped me. I now have all my insurances set up and I have peace of mind now. Thank you so much Jess!
Had the pleasure of declan and becky…
Had the pleasure of declan and becky looking after me, top people who were great at there jobs. 5* from me.
Liam the advisor did an a
Liam the advisor went above and beyond to find the best policy for me ,also when I phoned up with my welcome pack Becky dealt with my phone call and went through everything to make sure everything was present and correct,Becky was very helpful and very polite would recommend this company to anyone for sure.
Amazing Staff
Right from the start of my experience with Waddle I have been very pleased with everything I have been told and advice given. The staff can't do enough for you especially Matthew and Becky who have delay with my inquiries. They give great advice and very informative. Wouldn't go anywhere else and highly recommend xx
Was a great experience and very helpful
Was a great experience and very helpful
Declan was very good with myself and the experience
The Waddle Team have been exceptional…
The Waddle Team have been exceptional with every contact I’ve had with them. Their Customer Service has surpassed all expectations - felt like a bespoke tailored service from an experienced company who have retained their core values. With the very friendly and helpful Aimee, I used Google Meets for the first time; this was incredibly easy and seeing an Advisor ‘face to face’ added to the personal touch. I’d wholeheartedly recommend Waddle for their brilliant and responsive service and very friendly, knowledgeable and approachable team.
Everything was explained clearly by…
Everything was explained clearly by Liam. Very professional and efficient.
Personable
Personable. The staff knew the product and the information I should have.
Would recommend
Found me a good policy Reece and Becky could not do more to help
Great experience from the very…
Great experience from the very beginning everyone i have spoken to was brilliant very helpful big thanks to Becky for the welcome pack review great job.
Excellent service since first using 7…
Excellent service since first using 7 years ago; insurance tailored to needs and have helped make sure I’ve had the right cover at the right time after various life events. Latest call with Bethan was a pleasure, very helpful and got everything sorted quickly.
Matthew and Becky were always super…
Matthew and Becky were always super kind and knowledgeable.
This I found very settling.
Waddle Insurance are a great company to…
Waddle Insurance are a great company to deal with. Very helpful advice.
Easy to contact. Iwan Griffith was very good and helped make the process easy from start to finish.
Fantastic service from start to finish
Fantastic service from start to finish. Very thorough, friendly and polite. Would not hesitate to recommend. Great thanks to Amy and Becky for an exceptional service.
Really friendly and always explains…
Really friendly and always explains very datial
Matthew Hopkins and becky durbin
Matthew Hopkins and becky durbin were very helpful in sorting out my policies. Would recommend:)
Waddle staff are friendly and very…
The team at Waddle are friendly, professional, and incredibly helpful. They leave no stone unturned and provide excellent advice throughout the process. I would 100% recommend them to anyone looking for knowledgeable and reliable support.
They are always prompt in responding and provide clear, helpful feedback. A special thank you to Becky for being so kind and friendly over the phone while discussing my documents. Your support and professionalism were greatly appreciated!
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