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waEV-charge Reviews 

1,426
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting quick responses and dedicated agents who resolve issues efficiently. Many commend the professional and helpful staff, including installers and support teams, for their expertise and pleasant demeanor during the smooth installation process. People also appreciate the product's reliability and ease of use, making their charging experience faultless and straightforward. However, some customers also noted initial installation issues or delays, and a few experienced problems with charger reliability, including units breaking down or not connecting. Additionally, some reviewers were not happy with aspects of customer service, mentioning unhelpful responses or a lack of engineer call-outs for persistent issues.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as incredibly helpful, patient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Product

Customers had positive experiences with the product, often praising its appearance, functionality, and ease... See more

User experience

Reviewers express satisfaction with the overall user experience, describing it as easy, smooth, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using WaEV-Charge for 2 years after we got our electric car and it worked great, we recently switched our broadband provider and our charger wouldn’t connect to charge the car. I contacted... See more

Company replied

Rated 5 out of 5 stars

Great company very easy, the main delay was OZEV however once this went through installation was within a week. Would recommend as the customer service is very quick. Having a WhatsApp number makes a... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with WaEV from the very start when I purchased the charger. It was cheaper than other companies. Then the installation day was so easy and quick They also have a great cust... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,426)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The installers were great

WaEV was great, the installers were great. They did adjust the position of the cable (for the better) but would have appreciated a heads-up before deviating from previous discussions, always good to check first.

June 26, 2026
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Reply from waEV-charge

Thank you Alastair, we really appreciate your feedback & review

Rated 5 out of 5 stars

Excellent customer service

Mohsin returned all calls when he said he would and sent promptly, clear instructions by email. It was a pleasure dealing with Mohsin who provided instructions that solved the issue and he followed up with a call to check everything was ok. I wish all customer service centres were as proficient and professional as Waev

July 1, 2026
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Reply from waEV-charge

Thank you Lyn, we really appreciate your feedback & review

Rated 5 out of 5 stars

Well priced lovely design and fast…

Well priced lovely design and fast delivery. Fitting was originally booked earlier but let down by electrician twice. Thanks to Elliot great customer service was sorted for Sunday morning 21st June in the morning excellent safe tidy installation in the end. Would and have definitely recommend!

June 21, 2026
Unprompted review
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Reply from waEV-charge

Thank you Darrel, we really appreciate your feedback & review

Rated 5 out of 5 stars

All round great experience

Great speed from application Installation super helpful engineer arrived on time and made fitting easy

June 29, 2026
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Reply from waEV-charge

Thank you Angela, we really appreciate your feedback & review

Rated 5 out of 5 stars

Excellent experience with waEV

Excellent experience with waEV, it was not a straight forward install as I had a 35m cable run but the installers were fantastic and did the job perfectly, other installers I had out to quote balked at the work involved. Moss has been very helpful and even arranged a refurb charger with some discount that went towards the extra cable run costs. Not the prettiest charger but perfect for what I need and at a great price. I really wish the charger had Homeassistant intergration however!

June 28, 2026
Unprompted review
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review

Rated 5 out of 5 stars

⭐ ⭐⭐⭐⭐

Overall great experience and service. Highly recommend!

June 29, 2026
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Reply from waEV-charge

Thank you Mohamed, we really appreciate your feedback & review

Rated 5 out of 5 stars

Friendly and efficient

Super quick and helpful in resolving an issue with a lost charger card. Friendly and efficient service. 10/10

June 29, 2026
Unprompted review
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Reply from waEV-charge

Thank you Chloe, we really appreciate your feedback & review

Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was speedy and transparent.
I received a text the day before installation confirming a time. Steve turned up bang on time and was brilliant, despite working in the scorching heat.
He was patient & informative when showing me how the charger worked and the aftercare should I encounter any problems. Great service thank you 👏

June 25, 2026
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Reply from waEV-charge

Thank you Natalie, we really appreciate your feedback & review

Rated 5 out of 5 stars

Amazing service

Amazing service, quick and managed to squeeze me in after 5 days.

Easy process and helpful when connecting to Octopus energy app.

June 25, 2026
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Reply from waEV-charge

Thank you Shannon, we really appreciate your feedback & review

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent customer service!! Always helpful and always answer the phone!

June 24, 2026
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Reply from waEV-charge

Thank you Rachel, we really appreciate your feedback & review

Rated 5 out of 5 stars

Professional service

Professional service, with no added pressure, customer service is first class service and the electrician was amazing,

June 24, 2026
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Reply from waEV-charge

Thank you Parv, we really appreciate your feedback & review

Rated 5 out of 5 stars

Good customer support

We did some research before deciding to order with Wave. They had excellent reviews so we decided to go ahead and order with them. Despite having some initial issues with arranging for an electrician to attend at our address the installation took place quickly and efficiently. Thanks to Elliot who personally intervened to quickly arrange our installation. Communication was good throughout and we are very pleased.
Would definitely recommend for exceptional customer service.

June 23, 2026
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Reply from waEV-charge

Thank you Robert, we really appreciate your feedback & review

Rated 5 out of 5 stars

Efficient and easy to deal with

Very easy to book and deal with. Knowledgeable about the product and handled all the paperwork with the Grid. Installation swift and efficient. Installer very pleasant. 😀

June 19, 2026
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Reply from waEV-charge

Thank you Nick, we really appreciate your feedback & review

Rated 5 out of 5 stars

Great service

Great service, super quick fitting all professionally done, super after sales.

June 17, 2026
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Reply from waEV-charge

Thank you Al, we really appreciate your feedback & review

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout, easy booking, installed in just over a week, very professional throughout. I had issues on boarding with octopus which was sorted through whatsapp chat within half an hour. I couldnt reccomend enough!

June 16, 2026
Unprompted review
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Reply from waEV-charge

Thank you Ryan, we really appreciate your feedback & review.

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