I’ve been using WaEV-Charge for 2 years after we got our electric car and it worked great, we recently switched our broadband provider and our charger wouldn’t connect to charge the car. I contacted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company very easy, the main delay was OZEV however once this went through installation was within a week. Would recommend as the customer service is very quick. Having a WhatsApp number makes a... See more
Company replied
Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more
Company replied
I had a great experience with WaEV from the very start when I purchased the charger. It was cheaper than other companies. Then the installation day was so easy and quick They also have a great cust... See more
Company replied
Company details
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electronics Company
- Electronics Manufacturer
- Energy Equipment and Solutions
- Green Energy Supplier
Written by the company
waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.
waEV-charge EV Smart Chargers
Installed in 7 days...
Request a quote now and have your charger installed in 7 days:
https://www.waevcharge.co.uk/quote
Contact info
Unit 5, S50-51 Stansted Courtyard, CM22 6PU, Essex, United Kingdom
- 0330 043 1353
- hello@waevcharge.co.uk
- waevcharge.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience throughout
Great experience throughout, easy booking, installed in just over a week, very professional throughout. I had issues on boarding with octopus which was sorted through whatsapp chat within half an hour. I couldnt reccomend enough!
June 16, 2026
Unprompted review
Reply from waEV-charge
Thank you Ryan, we really appreciate your feedback & review.
Charger offline
I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charger's serial number off the system. Mohsin made sure it's back online.
I owe Mohsin Raza and his team multitude of gratitude.
Keep up the good work, guys
June 10, 2026
Unprompted review
Reply from waEV-charge
Thank you Isaac, we really appreciate your feedback & review.
The build-up to install was great
The build-up to install was great, charger delivered in advance.
Install scheduled for 10-12 on the day, installer didn't arrive until 2:30.
Commissioning to app not setup properly.
Remote support by phone was great in fairness.
June 11, 2026
Reply from waEV-charge
Thank you Graham, we really appreciate your feedback & review
Great value and customer support
Went with WAEV as my choice of home charger, it was affordable and around £200 cheaper than other suppliers. I did go with HIVE, but had some questions that were simply unanswered, so l cancelled the installation, if customers service was poor at inception who knows how bad it would be later. Where as WAEV responded immediately answering all questions by return. I did pay £49 for a quicker install date, but this never happened, but l was refunded the additional cost immediately, again no fussing , just supporting the customer. The changing unit and associated app is brilliant and the electrician installed the charger perfectly, tidy and friendly install. 100% recommend WAVE.
June 11, 2026
Reply from waEV-charge
Thank you Mark, we really appreciate your feedback & review.
Extremely Happy about customer service
I had an issue with my charger at home and I contacted them through WhatsApp. They replied promptly and gave instructions on how to fix the issue as soon as possible. I am extremely happy with their customer service and greatly recommend.
June 13, 2026
Unprompted review
Reply from waEV-charge
Thank you Jawana, we really appreciate your feedback & review.
The Engineer did a great job and Great Customer Service from waEv when I was experiencing issues with the app
The Engineer did a great job. 1hr to install, he knew what he was doing. I had an issue installing the app on the phone, however waEV went through the process from start to finish and I was able to use the features moments later.
June 10, 2026
Reply from waEV-charge
Thank you Phil, we really appreciate your feedback & review.
Very satisfied
AChrger installed very quickly, had a bit of teething trouble but contacted waev-charge and was sorted quickly, all working now, definitely would recommend
June 1, 2026
Reply from waEV-charge
Thank you Ged, we really appreciate your feedback & review.
Awesome
From the start of the process to charging my car, the customer service has been excellent. I encountered a few minor issues in setup, but the team were on Hand, talk to me through the process, and got me up and running. The device itself has been installed really well, and the installer was able to follow all of my guidelines in terms of placement and access. I would definitely recommend this product but more importantly, this team.
June 9, 2026
Reply from waEV-charge
Thank you Christopher, we really appreciate your feedback & review.
Highly recommend .
Highly recommend .. very smooth from start to finish ..
Claimed the £500 gov grant .. waEV chased the money . we just gave the code ..
up and running .. and very neat job.
Martin
MK CONTAINERS
Yeovil
June 1, 2026
Unprompted review
Reply from waEV-charge
Thank you Martin, we really appreciate your feedback & review.
Amazing customer service
Amazing customer service helped me through a specific issue I was having I couldn’t fix on what’s app across multiple sessions. Was really good and genuinely a great service 100% recommend them (also the chargers really good)
June 6, 2026
Unprompted review
Reply from waEV-charge
Thank you, we really appreciate your feedback & review.
Outstanding customer service
Had a little trouble with the initial set up with conflicts between Octopus, Ford and WAEV apps not wanting to play nice together. Had to contact WAEV on WhatsApp and the chap I dealt with went all out to get this issue fixed. Took a little time but we go there in the end and I've got up this morning to a successfully charge car. 5 stars for customer service!
June 6, 2026
Reply from waEV-charge
Thank you Matt, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Ilko, we really appreciate your feedback & review.
Fabulous customer service
Having purchased a new EV I needed to set it up with my charger, this was my 2nd EV so I had an idea of what to do ..... how wrong could I be, it's been a long day between Octopus and WAev, I received fantastic help from both but WAev went above and beyond, I contacted them on WhatsApp and they sent through clear precise instructions, with screenshot, I followed them exactly but unfortunately it still didn't appear to work, I took some screenshot and added them to the WhatsApp chat after 6pm on a Friday evening, not expecting to receive a response until Monday, I was wrong, further instructions and screenshot requests, by 19.45 it had been sorted, the amazing customer service I have received from WAev has been second to none, clear and precise instructions that a 66 year old non-technical female managed to follow. Getting an EV charger ? go with Waev, fantastic customer service, highly recommend !
June 5, 2026
Unprompted review
Reply from waEV-charge
Thank you Kim, we really appreciate your feedback & review.
Very helpful
Very helpful, on the phone, providing excellent advice on kerbside parking challenges. Also had a follow-up email with everything we discussed. Was a good call and no long wait to be answered.
June 4, 2026
Reply from waEV-charge
Thank you Carmen, we really appreciate your feedback & review.
Your customer service is superb.
Your customer service is superb.. helped me with a connection issue. 5 stars all the way.
June 5, 2026
Unprompted review
Reply from waEV-charge
Thank you Shiv, we really appreciate your feedback & review.
I had new WiFi and a new password so my…
I had new WiFi and a new password so my charger went offline. I expected it to be a real pain to reset so I asked waEV via the WhatsApp and they straight away sent me an easy to follow link to their App/guide to reset it. If I can do it then anyone else could…. if you know what I mean, thank you waEV people.
June 3, 2026
Unprompted review
Reply from waEV-charge
Thank you, we really appreciate your feedback & review.
Excellent work
Excellent work
Ordered charger online and supplied survey ,the installation date set easy on the telephone.
Charger delivered
Guys turned up today and I must say have done a first class job it’s an old 1950 house thick walls nothing was a problem.
Neat and tidy excellent work.
Easy to install App and successfully connections.
Definitely recommend
June 4, 2026
Reply from waEV-charge
Thank you Jonathan, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Michael, we really appreciate your feedback & review.
This is a fantastic company and all the…
This is a fantastic company and all the staff are incredibly talented and responsive
June 4, 2026
Reply from waEV-charge
Thank you Daniel, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Ian, we really appreciate your feedback & review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.