WagJag.com Reviews 

107
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company, consistently sharing positive feedback about their overall shopping satisfaction. Customers frequently mention that the support staff is exceptionally friendly, responsive, and always ready to assist with any questions or concerns that might arise. Shoppers truly love the fantastic variety of goods, including excellent meat selections and wonderful restaurant deals available at great prices every day. However, some customers also noted occasional issues with delivery delays or instances where support teams were difficult to reach promptly. A few reviewers also experienced frustrating difficulties when trying to secure refunds or replacements for damaged items or missing orders.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers express great satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast and efficient... See more

Price

People report positive experiences with price, highlighting great deals and consistently good costs over... See more

Quality

Customers expressed great satisfaction with the overall quality, highlighting that the vast majority of... See more

Service

Consumers find service to be a great experience, expressing happiness and stating they could not ask for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im allways comfertable with wag jag.becoz they r allways their to help us.thats why I feel very comfertable when I buy deal with wag jag.the customer service super friendly. Love wag jag team.tgank u... See more

Rated 5 out of 5 stars

I bought a voucher for a chicken place in Kitchener. However when we got there, they wouldn’t honour the voucher. No big deal, we ordered and paid because I knew wagjags policy of refunds if necess... See more

Rated 5 out of 5 stars

I think what I appreciate the most from WagJag is their commitment to customer satisfaction. I have been with WagJag for a long time now and while every product you might order from them may not be pe... See more

Rated 5 out of 5 stars

I love WagJag and have always had good experiences. My only complaint is I wish they could find a pick up location in Hamilton for meat and seafood orders. We live in Port Dover and the two location... See more


Company details


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4.2

Great

TrustScore 4 out of 5

107 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(107)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They promoted a folding backpack for…

They promoted a folding backpack for $24 as an incredible deal. On Wish i found the EXACT item and colour for $3. What a rip off.
I also ordered meat from them before it came so full of fat i had to toss it as they refused to take it back. I will never but anything from these people again.

May 6, 2020
Unprompted review
Rated 1 out of 5 stars

After responding to a "Save Money on…

After responding to a "Save Money on Groceries" Wagjag offer I purchased 2 orders of "Wild Pacific Salmon". I was shocked when I finally received the so called salmon "fillets"! I opened the carton to find the infamously crappy Aqua Star products with each piece encased in plastic packed inside more plastic: EVERY SINGLE PIECE OF THE 32 "FILLETS" WAS LITTLE MORE THAN THE SCRAP TAIL END OF THE FISH!!! ON MANY PIECES THE SKIN WAS ACTUALLY THICKER THAN THE FLESH ITSELF MAKING AT LEAST 1/3 OF THE FISH INEDIBLE AND DISGUSTING TO SEE!! UNBELIEVABLE!
Furthermore, the packaging info showed that the fish came from China and was packaged in Russia!! YUKKK!!! Seriously! Does ANYONE actually want ANYTHING in their house from those combined sources these days?!!
I am absolutely furious with WagJag and will never again buy anything from them without knowing the exact verifiable source.
Terrible experience.

April 13, 2020
Unprompted review
Rated 1 out of 5 stars

Very disappointing

I have ordered a few things from wag jag. Quality has been very disappointing. Ordered purses that took over 3 months to arrive and when they did they were not as described. Ordered compression socks that are so small that I can’t even get them on. I do not recommend ordering from them.

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

"Vouchers never expire" for the value…

"Vouchers never expire" for the value you paid. Dont believe that! TERRIBLE Customer Service!

I got some lame remark about "managment change in 2017". Well, I dont really care... I purchased these vouchers stating that the value will never expire. If a company goes out of bus, or changes mgmnt they are supposed to refund you. Well..... not true!! What I purchased is a legal contract... the new mgmnt should honour existing business that was paid for.

I had several vouchers that are unusable; totalling $256.00. Wagjag is giving me a $30. credit. Are you Serious!

"We also guarantee you a full Wagjag credit through the validity of your voucher if you are unable to use it due to the business shutting down or management changing - a truly risk free purchase offered only on Wagjag.com! (Some exceptions apply)"

:some exceptions apply........... wow... how many exceptions did you apply to only give me $30. for $256.00 ???!! Terrible, terrible customer service. When I responded with my objection...I didnt even get a response at all! It is like... this is what we are giving you "as a gesture of goodwill" End of communication!!! Just terrible Charmaine at Wagjag !!!! $30 is a FAR cry from the $256.00

TERRIBLE

Sure doest help to be a loyal customer over the years, now does it?!!!!

January 20, 2019
Unprompted review
Rated 1 out of 5 stars

Was told that my credits would never…

Was told that my credits would never expire and then new management came in and they expired without notification. They basically just say, too bad and keep your money. Now small claims court is my next step!

May 20, 2018
Unprompted review
Rated 1 out of 5 stars

NEVER EVER BUY FROM WAGJAG!!!

Called them for a refund and they told me the money will go back to my credit card very soon. After one month still didn't get the money. Then I called them, they said your voucher is expired!!!Other than they promised me to return the money they said we offered you to extend my purchase, but i didn't get any notice or email. Called them again and again and they said they can't pay back my money, the only thing they can do is I use the money buy things at the original price!!!!
Their representatives just keep try to fool and lie to you!!! NEVER EVER BUY THINGS FROM THEM!!!!!! THE PRICE IS TRAP TO LOCK YOUR MONEY!!!!! DON'T TRUST THEM!!!!!!!!

December 10, 2014
Unprompted review
Rated 2 out of 5 stars

Not exactly as promised

I ordered 3 different types of meat frozen from Wagjag (first time wagjagger). 2 were exactlys as described in the offer, but the chicken was not. In the offer it stated "individually packed on foam separaters, 35-40 pieces in each box". When I received my order, the chicken was vacuum packed with 3 pieces in each. 9 packs, which adds up to 27 pieces. When I contacted Wagjag with my complaint (single people don't need 3 pieces at a time, I ordered this particular box because it said individually packed) i received an autoreply with a reference number, but have not heard anything since. So, buyer beware! Maybe you wont receive what is promised, and you definetly wont hear from Wagjag when you realize this. And by then...too late. So first and last time I use this site!

September 13, 2012
Unprompted review

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