James the tech was here within 1 hour of me calling and he fixed the gate. We are a storage facility and the gates are a must to work at all times. I appreciate the professionalism and knowledge that... See more
ASAP
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See what reviewers are saying
Ordering is easy and checkout with promo code and credit card was a snap! Delivery was faster than Door Dash who has drivers delivering other orders along with mine, slowing my order down! I can ev... See more
I was very pleased with Asap's delivery of my food order. May I suggest, however, that you add a feature which I've been using when I order groceries thru Instcart. After an Instacart order has bee... See more
It took less than an hour to prepare AND receive my order. The deliverer was super nice and called because the GPS took her to a location behind my residence. She wanted to make sure that the right pe... See more
Company details
Written by the company
ASAP, formerly Waitr, is a leading provider of convenient carryout & delivery of your favorite local eats. Browse restaurants, view photographed menus, pay securely, & track orders in real time.
Contact info
United States
- support@waitrapp.com
- waitrapp.com
Great ordering experience,quit delivery…
Great ordering experience,quit delivery and great food.
Good service with a lot of restaurants…
Good service with a lot of restaurants to choose from. I recommend getting ASAP Unlimited if you order dinner delivered more often than once a month.
Love how easy it is to use the app
Love how easy it is to use the app. The drivers are always friendly.
Excellent delivery experience
Excellent delivery experience. No hassles. Just what I wanted…on time. Fair price. Will definitely use ASAP again.
Great service
Great service. Delivery was fast, driver was pleasant and order was correct. Can’t ask for more!
Great delivery service
The delivery person called to let us know our order would be slightly delayed - she read the delivery instructions and was most pleasant
Great restaurants and coupons
Last 2 attempts I tried to order
Last 2 attempts I tried to order. Both times waited over 10mins for order to be accepted. Both times went to door dash and order was accepted immediately. I am sticking to door dash
I’ve been robbed my ASAP/Waitr
I placed a delivery order with ASAP 4/20/23 at 7:02pm. My ETA was 8:16-8:46pm. I waited until 9pm and did not get my food order delivered. I called the restaurant I ordered food with to confirm that my order was picked up by ASAP. They confirmed, yes. I contacted ASAP and asked Sage O., the customer service representative where is my order/it was not delivered. Sage O. stated that the ASAP delivery driver either sent my food to the wrong address or could have kept it for themselves. I asked for my refund and I will never do business with ASAP/Waitr again. I will make sure to pass this down to others who think about using ASAP/Waitr for food delivery.
Do not wast your time downloading this…
Do not waste your time downloading this app they are never on time always one and a half hours to two hours late. Customer service is horrible. They never get back to you with any complaints stick with door Dash. This is the first review, but I have had four different incidents on my job site and two at home . I missed delivery dudes
Food was good and service quick but the…
Food was good and service quick but the FEES are ASTRONOMICAL
The delivery driver was prompt and very…
The delivery driver was prompt and very nice! Great service!
Ordered through ASAP and picked up
Ordered through ASAP and picked up. Everything went smooth and it was great!
Fast delivery!
Just ordered from them
Just ordered from them. The delivery driver forgot my drink and my food was cold. Customer Service did not answer my texts and they all started turning red. I started 3 chats and my messages turned red and kept saying error. Do NOT use ASAP!!!!!
Excellent food and delivered faster…
Excellent food and delivered faster than said they would.
The friendly service.
Great service
Great service, easy to use app and the best restaurant selection.
Prompt service
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