ASAP 

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See what reviewers are saying

Rated 5 out of 5 stars

James the tech was here within 1 hour of me calling and he fixed the gate. We are a storage facility and the gates are a must to work at all times. I appreciate the professionalism and knowledge that... See more

Rated 5 out of 5 stars

Ordering is easy and checkout with promo code and credit card was a snap! Delivery was faster than Door Dash who has drivers delivering other orders along with mine, slowing my order down! I can ev... See more

Rated 5 out of 5 stars

I was very pleased with Asap's delivery of my food order. May I suggest, however, that you add a feature which I've been using when I order groceries thru Instcart. After an Instacart order has bee... See more

Rated 5 out of 5 stars

It took less than an hour to prepare AND receive my order. The deliverer was super nice and called because the GPS took her to a location behind my residence. She wanted to make sure that the right pe... See more

Company details

  1. Meal Delivery

Written by the company

ASAP, formerly Waitr, is a leading provider of convenient carryout & delivery of your favorite local eats. Browse restaurants, view photographed menus, pay securely, & track orders in real time.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Great service. Delivery was fast, driver was pleasant and order was correct. Can’t ask for more!

April 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Great delivery service

The delivery person called to let us know our order would be slightly delayed - she read the delivery instructions and was most pleasant

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

Last 2 attempts I tried to order

Last 2 attempts I tried to order. Both times waited over 10mins for order to be accepted. Both times went to door dash and order was accepted immediately. I am sticking to door dash

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve been robbed my ASAP/Waitr

I placed a delivery order with ASAP 4/20/23 at 7:02pm. My ETA was 8:16-8:46pm. I waited until 9pm and did not get my food order delivered. I called the restaurant I ordered food with to confirm that my order was picked up by ASAP. They confirmed, yes. I contacted ASAP and asked Sage O., the customer service representative where is my order/it was not delivered. Sage O. stated that the ASAP delivery driver either sent my food to the wrong address or could have kept it for themselves. I asked for my refund and I will never do business with ASAP/Waitr again. I will make sure to pass this down to others who think about using ASAP/Waitr for food delivery.

April 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Do not wast your time downloading this…

Do not waste your time downloading this app they are never on time always one and a half hours to two hours late. Customer service is horrible. They never get back to you with any complaints stick with door Dash. This is the first review, but I have had four different incidents on my job site and two at home . I missed delivery dudes

April 18, 2023
Unprompted review
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Rated 1 out of 5 stars

Just ordered from them

Just ordered from them. The delivery driver forgot my drink and my food was cold. Customer Service did not answer my texts and they all started turning red. I started 3 chats and my messages turned red and kept saying error. Do NOT use ASAP!!!!!

April 12, 2023
Unprompted review
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