A & A Walters Funeral Directors (Est. 1850) Reviews 351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and caring approach during difficult times. Many highlight the exceptional service, noting that nothing was too much trouble and that the company went above and beyond to provide support and guidance. Reviewers frequently mention the excellent customer service, appreciating the empathy, respect, and clear communication received from the team. People found the contact process smooth and efficient, with staff always available to answer questions and provide reassurance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional care, professionalism,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the compassionate,... See more

Customer communications

Customers had positive experiences with contact. Reviewers consistently praise the kindness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used A&A Walters for my mom Christine Willetts’s funeral. From start to finish the service they provided was exceptional. It didn’t matter how many questions we asked it was never a problem. From... See more

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

AA Walters are an extremely professional company. Their staff are very supportive, caring and cannot do enough to help at such a difficult time in people's lives. A special mention to Stacy who suppor... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

351 reviews

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Rated 5 out of 5 stars

just now

just now
New
Karen and the team from the moment I called them were nothing but amazing and supportive to myself and my family, after loosing my wonderful dad Trevor Allen they made organizing the funeral stress free, Karen was nothing but kind and compassionate, dads funeral really was a beautiful send off we can’t thank you all enough!

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

We sadly had to arrange two funerals within just 7 weeks,first for our Dad and then for our Mom. Walters supported us through both losses with outstanding care and compassion.
Phil was our first point of contact, and his kindness and calm approach made a huge difference during such a difficult time, he guided us through the initial steps with sensitivity and reassurance. Later, Sam arranged the enhanced pure cremations firstly for our Dad and then again for our Mom, handling everything with the utmost professionalism and respect.
Both funerals were handled with dignity,and every detail was thoughtfully managed. Walters made an incredibly hard time just a little easier,and we are truly grateful.
We would not hesitate to recommend Walters to anyone needing funeral services.

Donna Elvery

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Rob's cremation

Sam at A&A walters is a lovely person and helped we a lot my husband wanted a private cremation she sorted it out for the family we could not fault her she was very helpful

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Karen at AA Walters was a Lovely and…

Karen at AA Walters was a Lovely and Caring Lady and was very professional in helping me through the Passing of both my Parents Brian & Margaret. I would just like to thank you all for the service they provided. Kind Regards Diane.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

I would like to thank all staff at A&A Walters for the professional service offered regarding the funeral of Raymond Cook.
We were all very pleased with Karen's assistance with the planning of Ray's service and the empathetic professionalism shown by Jeremy and staff on the actual day of the funeral. Many of the attendees also mentioned how seamlessly the whole event had gone.

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

First class service, caring and supportive.

Karen at A A Walters was outstanding in the service and support she gave us in arranging my mothers funeral, Joan Gough. I cannot thank her enough, from the first phone call through to the support on the day of the funeral. Also the rest of the staff on the day, were first class.
I couldn't fault them in any way and would highly recommend them if you find yourself in the unfortunate position of needing there services.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

A & A Walter's Family funeral directors.

When my husband Alan Wilkinson passed away Anthony was the first person we had contact with. It was early hours of the morning. Anthony was very caring and kind to us all especially Alan. He explained to us what we needed to do. Karen was the next person we saw right from the start she was absolutely wonderfull with me and my 3 daughter's. A & A Walter's comes highly recommended by me Alan's wife. Couldn't thank them enough for all their kindness and care they gave us all. ❤

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Funeral for my Nan Margaret

Absolutely amazing staff, and Stacy was very polite and helpful from start to finish.

Did everything for us from sorting the funeral arrangements to sorting flowers.

highly recommended

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

A seamless service delivered with dignity

I recently lost my dad in a sudden event. Stacy and the team and A&A walters made the whole process so seamless and easy to manage.

It was not a first loss of a parent but it was still difficult to take on board.

Stacy from the first point of contact made sure we were cared for and the staff that attended to the funeral were also very dignified and helpful.

My family have used this service many times in the past and they never failed to deliver

March 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

From the moment we contacted A&A Walters regarding our Mom Gladys Williams nothing was too much trouble. Karen was excellent she guided us all through the process and helped us through a very difficult and sad time in our lives. From visiting our Mom to the funeral service everything went smoothly and with dignity and care. I would definitely recommend them for their excellent service on the loss of your loved one.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Caring and Professional Approach

Right from the very first point of contact, Karen at A & A Walters was extremely caring. professional and helpful, guiding us to make the choices we felt were right for our loved one . The service they provided was first class right up to the day of the funeral. Everything was done with a very caring and professional approach.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

My uncle had paid for his funeral at…

My uncle had paid for his funeral at the coop when he sadly passed away in February went to the coop to sort everything out the service was terrible so cancelled it went to A&A Walter’s and Karen was amazing couldn’t ask for better service nothing was to much would definitely recommend

February 21, 2025
Unprompted review
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Rated 5 out of 5 stars

The service provided by Stacy and all…

The service provided by Stacy and all at AA Walters was excellent. They were so caring and helpful and nothing was too much trouble for them. They took care of my partner Lee Glaister from the moment they picked him up till the day of the funeral. I felt peace knowing he was being taken care of so well. Everything on the day of the funeral ran smoothly and Dave was lovely and took great care of us on the day. We visited our loved one in the Chapel of rest a few times and on the first visit Lee's hair wasn't quite right and Tony said he'd sort it for us and would take very good care of him. When we went the second time his hair was redone as promised. I cannot thank or recommend AA Walters enough and whilst I hope we don't have to use their services again for a long time they will definitely be the funeral directors I use.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

We have had a previous experience with…

We have had a previous experience with A&A Walter’s before, when we sadly lost our dad, John Davies in 2021. We couldn’t fault the service we received from them, very professional and attentive to your needs.

In February, we had the sudden death of our youngest brother Graham, so had no hesitation in contacting them again for their service.

Karen Newey handled everything for us this time, and I can’t thank her enough for the kind and caring way she dealt with us.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

M Cheshire Review

I would highly recommend A & A Walters Funeral Directors. They were excellent throughout the whole process. Stacy was both informative and supportive through the planning and no request or question was too big or too small. There was attention to detail and was also transparent when it came to costs. Our father was well looked after and the arrangements for viewing in the chapel of rest were done sensitively and respectfully. On the day of the funeral, everything was organised and carried out to the highest standard and funeral conductor, drivers and pallbearers were all amazing.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

5+++++ Star Service!

I have only two words, ‘Absolutely Faultless’, from start to finish their service and sensitivity was exemplary. The funeral arranger Karen Newey was so helpful and made the process easy at such a difficult time for me in that I had lost my Mother, Pamela Margaret Powell. Thank you xx

March 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding run family business.

I would like to thank Stacy and everyone at A&A Walters for the excellent and outstanding service they gave for my dad George Mills's funeral.Stacy made sure everything ran smoothly and kept us updated throughout the process.I can't thank her enough,she was exceptional She was very professional and gave us all the support we needed. The service was perfect,the drivers were very professional and i would highly recommend A&A Walters,this great run family business.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

We went with a&a Walters for my dads…

We went with a&a Walters for my dads (Andrew whitehouse) funeral from start to finish us has a family was supported Karen who dealt with organising the funeral went above and beyond for us and made it that bit easier for us at this hard time she was polite kind and caring nothing was to big or to small for her and the actual service was done professionally and with a kindly manner can not fault the team at a&a Walters at all

February 5, 2025
Unprompted review

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