Warner Hotels Reviews 

Dear Mr. Flaum and Mr. Pomroy,

I am writing to formally escalate a critical health, safety, and staff conduct issue that occurred at Warners Bembridge Coast Resort on Saturday 20 June at approximately 11 pm, and continuing throughout my stay until Wednesday 24th June 2026.

During the peak of the current record-breaking UK heatwave, while active Met Office Red extreme heat warnings were in place, my party was flatly refused a jug of tap water by your staff.

When I requested to speak to management regarding this severe safety risk A 'Duty Manager' presented himself. When pressed on the matter, responded with "... I don't care, I'm not here tomorrow." informing me that they couldn’t serve any more water as the bar was now closed. The provision of a jug of water, he claimed, 'is against company policy'!?!?

This goes far beyond poor customer service. Denying vital hydration to 'guests' during a national heat emergency is a gross failure of your brand's basic duty of care. Furthermore, the utter contempt and negligence displayed by your Duty Manager is (hopefully!) entirely unacceptable from a representative of Bourne Leisure and the Warners brand.

Due to the severity of this incident and the manager's explicit refusal to handle the matter on-site, I am escalating this directly to your office. I expect a formal investigation into the conduct of the staff on shift and a detailed response regarding how your parks are ensuring guest safety during this extreme weather.

I look forward to your swift response.

Recently returned from a 7 days stay at Norton Grange Hotel, which l had a very enjoyable stay last year. I really enjoyed the grounds that are beautifully maintained and included new outdoor seating areas. I was generally happy with my room but the conditions of the carpet indicated that they required proper cleaning. Whilst l found hotel staff on the hold helpful, the experience in the restaurant meant that there was delays in receiving my order in the evenings , this is despite the fact my orders were placed in advance due to medical my condition of high cholesterol . I found waiting staff attitude unhelpful and the message communicated to me was that my requests for boiled or steamed vegetables was considered an inconvenience . I was asked to complete a form each day, giving reasons for my requests for boiled or steamed vegetables, when l query why l was being asked to complete a form daily, I was informed that this was required for health and safety reasons for people with allergies, when l advised that my condition was not an allergy the wait staff she became augmentative . My experience last year was quite different where the restaurant staff were very helpful and polite. Given my experience this year, I will not be returning next year as intended.

My wife and I visited many of the hotel chain sites including Thorseby Hall and Orton.

However as many guests report the service, sites etc have drastically declined over the past few years. Room cleaning now does not happen daily, poorly maintained rooms and living areas.

Food is really below par for what guests are expected to pay.

We won’t be using this hotel chain in future.

Do not book with this company - no compassion or understanding of guest experience at all. I bought my dad a gift voucher for a break as he has cancer and needed a break. He unfortunately was admitted to hospital (which could be evidenced the day prior to arrival). He was told abruptly that he couldn’t reschedule (he didn’t want a refund) as he hadn’t ticked the box for travel insurance. He explained that as he paid with a gift voucher he hadn’t seen that option. But they were adamant that they wouldn’t offer any reschedule. Shocking, corporate, unempathetic approach

A bloody stupid hotel Thurrock, that never answers their phones 😡 they shouldn't be operating or in their jobs if they can't be bothered to answers their phones at reception

How can a company whose guests are mainly older people cut back on printed Itinerarys .
QR codes now. Not suitable for everyone . Nobody was asked if that's what they wanted.
You should be asked when booking if you'd like a printed itinerary when booking. There should also be printed out Itinerarys available also the print should be fairly large. Warners think obviously they cater to a young age group when they don't .
Just to add the internet connection at Holme Lacy is patchy so not always possible to use the QR code anyway. Upgrade the internet first. Keep some paper copies too.

We really loved the Signature room and location and it was very clean and fresh. But we were very shocked at the penny pinching, rooms not serviced daily and who wants to use wet towels the following day? and tea/coffee that ran out. This is a hotel not a youth hostel! The receptionist treated us on arrival as if we were an inconvenience as we interrupted her chatting with 3 other staff members and then huffed and puffed as she had to make up a pack with keys. We were not told about the change in room servicing, dining arrangements, only directed to use the QR code. This was ok until we got to our room and there was no way to access it again. Also it might be worth putting up a sign above the room phone with the QR code and the number to call reception, otherwise it's a long walk. We did arrange for fresh towels and supplies of tea coffee and milk which arrived quickly. The food was reasonable and well presented but quite poor quality (cheap) So sadly after coming to Warners for over 20 years we won't come again there are far too many excellent hotels for a similar price. You need to step it up if you want to keep loyal customers. However the lady who welcomed us into breakfast was lovely, really cheerful and happy, so thank you.

On arrival we were please to get a disabled space not far from the hotel
We approached reception to be meyt without sour face ladies , sat down no warm greeting, just "name?" then she handed over a cardboard envelope with a metal key inside and room number on the outside.
We walked to our room, noting that the carpets in the corridors were scruffy and obviously hadnseen a vacuum cleaner for some time, this continued into our room, carpet not cleaned.
First impressions were great, a balcony and sea views, wow...but the We tried to get out onto the balcony. The very old, heavy bi-folding doors were extremely difficult to open, when we did open them, we found the wooden capping to the balcony surreal loose, cracked, broken...likely to cause an injury. This was reported immediately to one of the almost hostile receptionists. She said" I'll report it"... no urgency at all. Nothing was done during our three day stay and when I reiterated my concern on Tuesday evening, I had the same response "I've reported it " no chase up via maintenance or management.
Complete disregard for gusr comfort or health and safety.

If i could rate a zero, I would

First time booking Warners and never again.

Unless you are a repeat guest, they do not care about customer satisfaction.

Firstly, the flexible payment is misleading, you can only change it for death not date changes.
Secondly, the room types are misleading. They allocated us a room which was different to that we had booked, they tried to shrug it off that we were wrong. However a repeat guest there said we were right and they did it all the time.

The lady we spoke to at the hotel was grumpy, rude, didnt want to be there and had a bad attitude. The lady we spoke to on the phone just kept talking over me.

They have zero regard for new customers, so guess what we won't be returning

Good fun, friendly holidays for pensioners, but service and standards such as maintenance, waiting, cleaning staff reductions, general cost cutting on activities, room facilities, meals, means after 11 breaks in 4 years will be giving it a rest for a while. Warners need to up their game, it's up for sale and losing money. Credit to a lot of hard-working positive staff, stand-outs include Jay Lakeside, Stuart Norton Grange, Piotr, Steve, Gemma, James at Littlecote, plus etc., Superb acts, Simone Kaye, Cloudbusting Kate Bush, Jasun Watkins Boy George, Yzzy Cindy Lauper, Breathless The Corrs, Moonage Bowie, plus others...We've had some great times there and met loads of people but it has become expensive and is going downhill. Staffing levels have reduced and the remaining staff are under pressure.

Hello just wondering we came back from alverston hall but was disappointed there wasn't a coach trip as company went out of business I was told they were looking for another company to replace them we wish to come again in September have you found another coach company to replace melbanks please Karen ward

Holme Lacey house is fantastic with wonderful grounds and rest activities, food is great we preferred the Bremner Resturant where you are waited on with lo ey staff, all staff everywhere are very friendly, all rooms are amazing we chose to stay in a historical room with a fantastic view of the lake, which was great with a comfy sofa and a Huge bed, but we were astounded with the bathroom, we did not have one! On one side of the fireplace there was a cupboard in which was a shower so to dry yourself you stepped out of the shower straight into the bedroom and there was no towel radiator so was quite chilly, so then my husband then had to walk to the other side of the fireplace to a cupboard which housed a sink and toilet where then had a shave.

Not wanting to complain straight away we thought we would try it out but after two days it was obvious a trial, not only that we had paid for a room with a bathroom, so we complained and Georgia said she could look to see if there was another room but to be honest the thought of packing up and in packing was something else.
What I do want is that room 211 advertised as it is not a bathroom, in fact it should have photo’s of said bathroom
We are in our late seventies with mobility issues and never would have booked room 211 had we have known and I think other people should know

We have just returned from Alvaston Hall and we have rated it as 4 Stars. The Food and Entertainment was excellent but we have deducted a Star due to your withdrawal of a Printed Programme. Your alternative of scanning a QR Code and downloading it onto your Mobile Phone is not practical. Whoever decided to utilise this system needs to look at the minuses. What if a Guest has problems with their Mobile ! What if a Guest does not have a Mobile with them ! What if you have a problem with your Internet Supply! We were informed that there were a few Screens advertising the Programme and a Photocopy of the Programme on the Reception Desk. However this is only useful if you are in that vicinity. We like to look at the Programme throughout the Day and found it to be a Chore scrolling our Mobile Phone Screen. We can only assume that this is a Cost Cutting Exercise, however you could have simplified your Programme and saved on Expenditure without penalising your Guests of a much needed and Important Facility.

I didn't want to write this but as my email and registered letter has been ignore by the CEO/secretary here goes. I think Warners at times take their 'bread and butter' patrons for granted. Was looking forward to going to Studley but the evening before we were due to leave, Studley sent an email out to say they are experiencing elevated cases of gastroenteritis. That's a no, no for me. As we are limited to when we can get away I phoned customer services to see if we could transfer to another resort. Yes, got a transfer but....
1. Don't think HQ knew about Studleys email
2. Was asked if I had Warners holiday protection. No, I didn't and their policy conditions would not have covered this case.
3. I paid £130 for the transfer, was told the charge was Warners policy. This has really upset me and that's why I wrote to the CEO.
Looking at their accounts their hotels still have high demand from their core customers but I expect inflation has not helped and has caused cutbacks but so has inflation affected my spending power. Sorry rant over

Spent 1600 on a week at Bembridge Coast, wish I had read the reviews here first. The place was generally dirty, tired and outdated. Beautiful location but that's where the positives end. I'm sure somebody will be along soon with the usual platitudes but nobody at the hotel seemed to care much about any concerns or issues. The biggest disappointment was the food - the main was a badly cooked roast every single night. The joints were the cheapest eg shoulder of lamb, it was all pretty tasteless, the veg frozen, nothing seemed to have been done with passion or care. We had to eat out several times, not what I would expect having paid so much money. Come on Warners, offer some variety, get creative, have a steak night - something, just anything. First and last time for us, very unhappy. PS get the cleaning staff to actually clean the place, the windows on the ferry were far cleaner than the ones in the hotel, the carpets need replacing in the dining room, the external woodwork is falling apart in places, reception stinks of chlorine, it's just nasty. Like Butlins but at twice the price.

Norton Grange IOW
Can’t really fault this holiday at all!
Went with my dad for a long weekend (he’s 76 and I’m 48) we each had a basic chalet that was decorated nicely, clean and all amenities such as tv, kettle and coffee/ tea and biscuits. Also a fridge. Very happy with the accommodation.
Loads to do we did the shooting range and joined in the music bingo and quizzes. Happy hour was spent having a few cocktails whilst playing dominoes.
Staff were lovely and friendly.
Food was excellent I am a vegetarian and also quite fussy. Thoroughly enjoyed every meal.
Went into Yarmouth for the day to pick up hand made fudge (this is a must!!!) and visited the reptile house.
Once back at the grange, Dad went to the gym and I went to the cinema to watch Eddie the eagle film
The evening entertainment was a little cheesy for our tastes would have preferred more 60s and 70s but the bands were extremely talented.
Will be coming back for sure!
Oh and for those complaining about having to use a QR code instead of a printed guide or complaining that they didn’t have miniature toiletries - think of our planet! These measures should be in place to stop the production of paper and plastic which is destroying the environment. My 76 year old father managed the QR code it’s not that difficult to use. The refillable toiletries attached to the wall were of good quality and smelt lovely!
EDIT: would like to say that there was nothing wrong with the quality of the entertainment, it was excellent . It was just not my taste but I have now seen some breaks with rolling stones and Beatles tributes so I will book one of these.

Heythrope Park
Stayed here this weekend for three nights….looks very nice on the outside..,.not so good on the inside
Food really awful, it looks like pre-made and just heated up, are there any chefs?
Breakfast particularly bad, cold coffee….
When you start look more closely, you start to see the cracks, tired hotel rooms, etc
Verdict, will not stay here again, maybe never stay at another Warner hotel…..disappointing

Warning to others.
I booked a cricket st Thomas holiday in June for August, for 2, savers rate so you pay in full for the best price. I looked this week and like for like the holiday is £60 cheaper.
When I questioned warners in this the outcome basically is that’s how it is.
I will book again either way them but not in advance!

Oh dear Warners! I have been coming to Warner hotels for twenty years and visited many locations.
I’m currently staying at Nidd Hall (14th visit) and it has been about 18 months since our last stay here which was curtailed by storm Darragh.
All I can say is that it has gone downhill considerably and the changes made are of no benefit to the customers.
What used to be a lovely relaxed breakfast with toast in a rack brought to the table and pots of tea brought to the table is now a free for all. Make the toast yourself if you can find the toasting machine, Make the cups of tea yourself too - no pots of tea now. Also the queueing up was like going for school dinners. The food is still of a good standard, but nobody seems to know where to queue, how to queue or what to do. A signature room usually meant a few perks like a carton of milk in the room and individual toiletries. Not anymore as the milk has been exchanged for little sachets and there’s not enough in one sachet to make a cup of tea so if you’re thinking of having more than one drink that day you’d better buy a carton of milk and put it in the fridge. Temple spa toiletries in individual travel size containers are a thing of the past and are now in a container nailed to the wall. The rooms are absolutely freezing and the heating is set to a timer which is controlled by the hotel so if you feel a bit chilly, it doesn’t matter. You’ll just have to wait until the heating kicks in.
On the whole, extremely disappointed with how things have changed here it is more like a holiday camp than a luxury hotel and extremely overpriced for what you get. Sadly, I have a feeling this may be our last trip to a Warner hotel.

This is for the lack of people answering your phones. I waited twenty minutes for an answer, I had already tried several times previously.I spoke to a female, gave all my details and was cut off. I wanted to pay for a holiday. Went on line, and you had the audacity to charge me £2 fee . It is very disappointing and petty that you have to charge extra for card payments.surely a company of your size are in a position to to waive this fee.