Warranty Administration Services Ltd Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible helpfulness, friendliness, and professional approach, often going above and beyond. This excellent customer service, marked by clear communication and efficiency, makes the entire process straightforward and stress-free for many. The warranty claim process is widely described as easy, quick, and smooth, with people appreciating prompt resolutions and positive outcomes. Reviewers are impressed by the comprehensive coverage and the speed at which issues are resolved, often exceeding expectations and leading to strong recommendations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the support and efficiency... See more

Claim

Reviewers mention positive feedback about claim, with many finding the process straightforward and efficient.... See more

Warranty

Customers had positive experiences with warranty, finding the claims process straightforward and the service... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing delight and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow after our car breaking down en route to our holiday I wasn’t expecting a warranty claim to be so straight forward, how wrong I was!. Tara dealt with our claim and she was so prompt, so transparent... See more

Rated 5 out of 5 stars

From the first meeting to discuss our requirements over a year ago, to the last contact today to ask a question. Everyone has been amazingly kind and helpful, Paul, Ian and Vicky, in particular want... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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No recent history of asking for reviews

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4.9

All reviews

(274)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional - Thank you!

Tara has been exceptional from the very start. Approachable, honest, and genuine. An absolute pleasure to work with, going above and beyond to provide support. The case was resolved quickly and efficiently – thank you!

October 21, 2024
Unprompted review
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Rated 5 out of 5 stars

I purchased an extended warranty with…

I purchased an extended warranty with my second hand Nissan. A few months later a few things needed to be fixed, so I asked for a quote at the Nissan garage and submitted it to Warranty Administration Services. They accepted the quote, I had my car fixed, paid for the repairs, and was refunded within a few days. Excellent and very friendly service, I would highly recommend.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

A lady called Tara helped me through…

A lady called Tara helped me through the whole process, she was so kind, listened to me, was very knowledgeable and helpful. Phoned me back when she said she would. This lady went above and beyond, really wish there was more like her. Thank you Tara.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

First class speedy response

First class response which was very helpful during a stressful time trying to get my vehicle repaired. The claim was dealt with speedily and courteously. I couldn't be more satisfied.

October 14, 2024
Unprompted review
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Rated 5 out of 5 stars

hassle-free service

hassle-free service, fast resolution
Easy contact by phone direct to a person with no menus or other nonsense, clear instructions, prompt (almost immediate) reaction to the claim when I got the estimate as requested.
No hassle even though I happened to be in France when I had the breakdown and needed to make the warranty claim.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Warranty claim

Robert was very helpful and made the process of making a claim effortless. Provided information very quickly to both myself and the garage carrying out the repairs.

October 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Superb Customer Service

Being without my car for over two months due to an on-going issue which required the involvement of two garages was very frustrating but this was countered with the first class service provided by Tara and the rest of the team at Warranty Administration Services Ltd who kept me updated through every step of the process. Tara was very supportive throughout the process and provided timely and efficient communications along with a superb customer-focused approach to dealing with my claim. As such I would have no hesitation in recommending Warranty Administration services Ltd (and I hope you get Tara assigned to your claim!!).

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and efficient service with…

Fantastic and efficient service with brilliant customer-focused approach to dealing with claims. Our claims advisor was experienced, thorough and very knowledgeable. I would recommend Warranty Admin to anyone without hesitation.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and efficient

This was my first time working with a third party warranty company and I have to say I was very pleasantly surprised. Tara handled my claim from start to finish and was great to work with. Would use again!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly rated !!

I found the whole process, once I got through to Rob, worked seamlessly. He approved my claim after speaking to the VW dealership that were doing the repair to my car. He then explained the process of what I then needed to do. All sorted in a couple of days. Many Thanks.

August 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Second to none service!!

When our van broke down, the support provided by Jess and Ben of Hendy Motors and Tara of Warranty Administration Services Ltd was second to none. We have also been pleasantly surprised by the immediate repayment of the costs we incurred. Breakdowns happen so we're very pleased we bought from Hendy as their warranty and back-up is genuine!!!!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

A genuine pleasure for a warranty claim!

As it was a car warranty claim, most people would expect a frustrating uphill battle, but my experience was nothing of the sort. The people I spoke to at Warranty Administration Services were helpful and friendly, and they moved everything along quickly. It culminated in my claim being accepted, so it was a positive in every respect.

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Second time I have used them

Second time I have used them. I have found them very helpful, informative, professional and very quick in responding. I dealt with Tara on both occasions and she made the experience extremely easy. Thank you

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Quality service.

Spoke with Robert on the phone to guide me through the providers of what I needed to do to help with my situation. Followed the protocol via email and he was super quick with emails back to me and made everything much easier for me and stress free.

August 8, 2024
Unprompted review

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