Warranty Administration Services Ltd Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible helpfulness, friendliness, and professional approach, often going above and beyond. This excellent customer service, marked by clear communication and efficiency, makes the entire process straightforward and stress-free for many. The warranty claim process is widely described as easy, quick, and smooth, with people appreciating prompt resolutions and positive outcomes. Reviewers are impressed by the comprehensive coverage and the speed at which issues are resolved, often exceeding expectations and leading to strong recommendations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the support and efficiency... See more

Claim

Reviewers mention positive feedback about claim, with many finding the process straightforward and efficient.... See more

Warranty

Customers had positive experiences with warranty, finding the claims process straightforward and the service... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing delight and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow after our car breaking down en route to our holiday I wasn’t expecting a warranty claim to be so straight forward, how wrong I was!. Tara dealt with our claim and she was so prompt, so transparent... See more

Rated 5 out of 5 stars

From the first meeting to discuss our requirements over a year ago, to the last contact today to ask a question. Everyone has been amazingly kind and helpful, Paul, Ian and Vicky, in particular want... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(274)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome company

The people at Warranty Administration Services Ltd have been wonderful, they are responsive, knowledgeable, understanding and compassionate. I wouldn't hesitate in using their services again.
Many thanks to you all

July 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience in general

Great experience in general, but especially with my representative Tara. She was very quick to reply and explained everything in a very east way. Their policies are clear and they were very quick to act. Highly recommended!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I've always used manufacturer branded warranties in the past and was nervous about whether this one - sold under a dealer group name -was actually worth anything given that the brand of car was not covered in the group. In the end the service offered was friendly and efficient, and Tara was great to deal with, so it's great to know I'm actually covered!

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

In a sea of mediocre customer service…

In a sea of mediocre customer service elsewhere, Tara was a breath of fresh air. She knows what's she's doing, is business like, wants to help and is very efficient. Having bought an expensive car with extended warranty, the last thing I expected was to actually call upon the warranty within 12 months of purchase. Tara made the experience far less painful than it could have been. Well done!

July 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Friendly, professional and proactive - Highly recommended

I purchased a used car from a dealership that came with a 1 year warranty provided by WAS. Within the first few days, an issue came to light that needed a repair. Throughout the process of getting this resolved, Tara from WAS has been invaluable, from initially contacting the dealer, to chasing them for reimbursement, she has been proactive, and professional at every step.
I am very happy with the level of service WAS provide, in particular they provide one point of contact, who really does work for your benefit, and ensures everything is resolved to your satisfaction. I would thoroughly recommend this company.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt

My claim was dealt with as promptly as possible, by crystal warrentery team. It was made easy by having one person that dealt with me as to not keep explaining myself.
Friendly, honest and to the point.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

We dealt with Tara who could not have been more helpful and friendly. She really did her best to make the whole process as smooth as it could be, excellent customer service from start to finish - 5 stars !

June 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Very Professional & Polite

I have dealt with a Tara in their claims department on a couple of occasions now & she has been nothing but helpful each time I have had to claim on my warranty. Would definitely recommend using them as she has been very professional & polite in every correspondence we have shared.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Warranty Admin

Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.

Many thanks.

June 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Contacted Warranty administration…

Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Service from Warranty…

Stellar Service from Warranty Administration Services

I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:

1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.

2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.

3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.

In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.

May 22, 2024
Unprompted review

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