Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it i... See more
Company replied
I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
Company replied
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service provided Michael ***
Michael gave me a call to discuss about my warranty he was very friendly and informative and answered all my questions with thorough explanations good service
July 3, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Jack!
We're pleased to hear that Michael provided friendly, informative service and took the time to answer all of your questions thoroughly.
We appreciate your support and are pleased you had a positive experience with WSG!
Best Wishes,
Customer Care
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Great service and experience
Account manager Tony Peters is a credit to WSG, very personable, knows what he is doing, goes above and beyond to assist with claims or help where he can.
July 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback John!
We're thrilled to hear about your positive experience with Tony Peters.
It's great to know that his knowledge, professionalism, and willingness to go above and beyond have made such a difference.
We'll be sure to pass your kind words on to Tony—I'm sure he'll really appreciate the recognition.
Thank you for choosing WSG, and we look forward to continuing to support you whenever you need us!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mia!
We're pleased to hear that Mark was so lovely and helpful.
We'll be sure to pass your comments on to him—he'll really appreciate your recognition!
Best Wishes,
Customer Care
Caller was friendly
Caller was polite, helpful and friendly. Provided relevant information on warranty and how to make contact if necessary. Definitely recommend
June 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Donald!
We're pleased to hear that our team provided a polite, friendly, and helpful service, and that you received all the information you needed about your warranty and how to contact us if required.
We really appreciate your feedback and thank you for choosing WSG!
Best Wishes,
Customer Care
Ben was absolutely fantastic
Ben was absolutely fantastic. He dealt with authorising the payment incredibly quickly and made the whole process so easy and completely stress free. He was friendly, professional, and efficient from start to finish.
June 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lynda!
We're glad to hear that Ben provided such prompt, friendly, and professional service, making the authorisation process quick and stress-free for you.
We'll be sure to pass your kind words on to him—it's always great to hear when a team member has made such a positive difference.
We truly appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
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Very professional and friendly
Very professional and friendly. Spoke to customer service Tate and he was very helpful . Highly recommend
June 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Mazhar!
We're pleased to hear that you found our team professional and friendly. We'll be sure to pass your kind words on to Tate, who will be pleased to know that his helpful service made such a positive impression.
We truly appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
Great customer service
Great customer service. Responsive - wait times are never long. Have had lots of issues with my car unfortuntately and they've been as helpful and honest and reasonable as can be.
April 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Adriana!
We're glad to hear that you've found our customer service responsive and that we've been able to support you through the issues you've experienced with your car.
We always strive to provide honest, fair, and efficient service, so it's great to know that this has been reflected in your experience.
We truly appreciate your trust in WSG and thank you for taking the time to share your review!
Best Wishes,
Customer Care
BMW i8 warranty
Ive had a few things go wrong with my BMW i8 and every time WSG have authorized the work with minimal issues. They are prompt at replying. Ben was always quick to reply to emails and the whole process has been smooth their end. If only my car was as reliable....
June 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such a great review Jed!
We're pleased to hear that we've been able to support you whenever your vehicle has needed repairs and that the claims process has been straightforward with minimal issues.
We'll be sure to pass your kind words on to Ben—he'll be delighted to know his prompt communication made a positive difference to your experience.
Thank you again for choosing WSG!
Best Wishes,
Customer Care
Best thing I did was get an extended …
Best thing I did was get an extended gold warranty with this company when I purchased my car.
High pressure fuel pump went on my Mini which cost nearly a £1000.
The quote was sent in, they sent a response that the part was incuded in the warranty and to go ahead with the work.
My local garage did all the work and got paid direct.
June 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for sharing your experience Robert!
We're pleased to hear that your claim was handled smoothly and that the repair was approved quickly.
It's great to know your local garage was able to complete the work and be paid directly, making the process as straightforward as possible for you.
We really appreciate your feedback!
Best Wishes,
Customer Care
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I must say I came to this process with…
I must say I came to this process with some scepticism, but after some initial difficulties WSG went the extra mile and couldn’t have been more helpful. Well done and thank you WSG!
June 26, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Christopher!
We're pleased to hear that, despite your initial scepticism and some early challenges, our team was able to provide the support you needed.
Going the extra mile for our customers is something we take pride in, so it's wonderful to know that your experience reflected that.
We truly appreciate your review and thank you for choosing WSG!
Best Wishes,
Customer Care
a company who are easy to deal with and…
a company who are easy to deal with and a good quality product, able to assist when needed
June 25, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Matt!
We're pleased to hear that you found us easy to deal with and that you're happy with the quality of our warranty product.
We truly appreciate your feedback and thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Spoke with Mark earlier today ran me…
Spoke with Mark earlier today ran me through all my policy etc brilliant way of handling business very understanding hope to stay with these
June 24, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Adam!
We're pleased to hear that Mark took the time to clearly explain your policy and provided such a positive experience.
We truly appreciate your feedback and look forward to supporting you throughout your policy.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Very helpful
Warranty solutions called to confirm my policy with me, Mark was very helpful in answering my questions.
June 24, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Olivia!
We're pleased to hear that Mark was helpful when confirming your policy and was able to answer your questions clearly.
We appreciate your feedback and thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
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Our introduction call d…
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushing a hard sell and was clear that towards the end of our one year warranty we would receive a no obligation quote to consider extending. I fully recommend this company
June 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience and for your recommendation Craig!
We're delighted to hear that Mark provided a polite, informative, and pressure-free introduction call.
We appreciate your feedback and look forward to continuing to support you throughout your warranty period!
Best Wishes,
Customer Care
Poor claims process
My car has been at the garage for 3 days due to poor communication between this warranty company and the garage. 3 days for a small sensor to be changed. They won’t even cover the full cost, and expected it to be done with minimum labour cost. Very disappointed in the service!
June 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Lindsey,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Welcoming company
Had a lovely welcoming phone call from Michael who explained the warranty and ensured that I was happy with everything
June 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Sophie!
We’re pleased to hear that Michael provided a warm welcome and took the time to explain the warranty clearly, ensuring you were comfortable and happy with everything.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Very good campervan warranty
Very good campervan warranty. Michael was very polite and thorough, no hard sales.
The warranty covers my needs and was a good price.
Great product. Good price. Excellent service.
June 23, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Christopher!
We’re delighted to hear that you found the campervan warranty to be a great fit for your needs and that it offered excellent value.
We're especially pleased that Michael provided a thorough and professional service without any pressure.
Thank you for choosing us and for taking the time to share your experience!
Best Wishes,
Customer Care
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Very professional phone call I recived…
Very professional phone call I recived by a Irish gentleman He made sure I was happy and understood the way warranty works help me understand how to make claim if needed Thank you
June 19, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re glad to hear that you had such a positive experience during your phone call with our team.
Providing clear, professional guidance and ensuring our customers fully understand their warranty cover and claims process is extremely important to us.
Thank you for choosing Warranty Solutions Group - We truly appreciate your feedback!
Best Wishes,
Customer Care
Very kind and helpful person who took…
Very kind and helpful person who took the time to explain to both of us to make sure we understood what he was explaining to us.
June 19, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kay!
We’re pleased to hear that our team member took the time to ensure that both of you fully understood everything that was being explained. We believe that clear communication and a personal approach are essential to providing excellent customer service, so it’s wonderful to know that this made a positive difference to your experience.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Mark was very knowledgeable and easy…
Mark was very knowledgeable and easy going, made it simple and easily understandable :)
June 19, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Matthew!
We’re pleased to hear that Mark was able to make the process simple and easy to understand.
Thank you for choosing Warranty Solutions Group - We truly value your support!
Best Wishes,
Customer Care
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