WatchExclusive Reviews 

804
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items arrive as advertised and are well-built. Many people also highlight the competitive pricing, often finding watches significantly cheaper than elsewhere. The service is frequently described as efficient and helpful, with good communication and updates, contributing to a smooth overall experience. Additionally, consumers appreciate the fast and secure delivery, with many orders arriving quickly and on time. However, some customers also noted that delivery times were occasionally slower than expected, with a few experiencing delays or shipments getting stuck. These instances suggest that while most deliveries are prompt, a small portion of orders might take more time to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great build quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast shipping and efficient... See more

Price

Customers had positive experiences with price, consistently finding great deals and competitive pricing,... See more

Order

People report ambiguous experiences with order, with many customers praising the quick delivery times, some... See more

Service

Reviewers mention positive feedback about service, highlighting the company as excellent to deal with and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bargain prices and easy to order from. I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't... See more

Rated 5 out of 5 stars

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and pac... See more

Rated 5 out of 5 stars

Ordered a casio watch ,the one I wanted was out of stock.so they got in touch gave us some options,waited till was back in stock.Everytime I contacted them they answered straight away kept telling me... See more

Rated 5 out of 5 stars

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to w... See more


Company details

  1. Watch Store

Written by the company

Since 2007, WatchExclusive has been built by passionate watch enthusiasts into a trusted online destination for original, high-quality timepieces from well-known watch brands. Our carefully curated portfolio reflects a strong focus on craftsmanship, reliability, and timeless design, ensuring that every watch meets the highest standards of quality and authenticity. Through long-standing personal relationships with manufacturers and official authorized distributors, WatchExclusive guarantees that every watch we offer is 100% authentic and sourced through verified supply chains. This direct access allows us to provide genuine luxury and premium watches at fair, transparent, and competitive prices. Our dedication to authenticity, expert selection, and customer satisfaction has earned WatchExclusive the trust of collectors and everyday watch enthusiasts worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

804 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(804)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I received what I thought was a brand…

I received what I thought was a brand new watch but it had a scratch and thumb prints no rapping around the bracelet or watch a used wrinkled bag to cover the watch face a box that had a tear where it had been opened very disappointed this was going to be a present.

April 28, 2025
Rated 5 out of 5 stars

Great company with excellent customer…

Great company with excellent customer service.
I’ve purchased three watches now from them and had several communications overalls and adding to orders all of which they’ve been very helpful understanding and have gone out their way to fulfil my orders.
I would highly recommend if you’re looking for a Watch to contact these people offer a large catalogue a good competitive prices and a fast dispatch.
Many thanks to all the team.

April 24, 2025
Rated 5 out of 5 stars

Great service

Asked to be informed when the product I was interested in was back in stock. Communication was great, got ample warning when it would be in. After purchase it arrived well within the specified time, great service all round.

March 24, 2025
Rated 5 out of 5 stars

Lovely Experience

Lovely Experience
Ordered a lovely Citizen timepieces for myself all the way to Sydney AU. Process was smooth, no roadblocks what so ever. Reached me in the time promised, and I would recommend the service to anyone thats is looking for another watch to add to their collection or buying a timepiece as a gift.

March 20, 2025

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