WatchExclusive Reviews 

803
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting watches arrive as advertised and are often described as stunning and well-built. Many highlight the exceptionally competitive pricing, finding watches significantly cheaper than elsewhere. The ordering process is frequently mentioned as easy and smooth, supported by faultless service and clear communication, alongside fast and well-packaged delivery with good tracking updates. However, some people mentioned slower delivery, with shipments occasionally getting stuck or lacking tracking, leading to uncertainty about arrival.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great quality and value for money.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and good... See more

Price

Reviewers highlight positive aspects of price, with many customers finding great deals and competitive... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering and the excellent... See more

Service

Users describe positive interactions with service, highlighting excellent communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bargain prices and easy to order from. I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't... See more

Rated 5 out of 5 stars

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and pac... See more

Rated 5 out of 5 stars

Ordered a casio watch ,the one I wanted was out of stock.so they got in touch gave us some options,waited till was back in stock.Everytime I contacted them they answered straight away kept telling me... See more

Rated 5 out of 5 stars

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to w... See more


Company details

  1. Watch Store

Written by the company

Since 2007, WatchExclusive has been built by passionate watch enthusiasts into a trusted online destination for original, high-quality timepieces from well-known watch brands. Our carefully curated portfolio reflects a strong focus on craftsmanship, reliability, and timeless design, ensuring that every watch meets the highest standards of quality and authenticity. Through long-standing personal relationships with manufacturers and official authorized distributors, WatchExclusive guarantees that every watch we offer is 100% authentic and sourced through verified supply chains. This direct access allows us to provide genuine luxury and premium watches at fair, transparent, and competitive prices. Our dedication to authenticity, expert selection, and customer satisfaction has earned WatchExclusive the trust of collectors and everyday watch enthusiasts worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

803 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(803)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable.

Excellent communication and very quick delivery. Very reliable tracking of progress. Thank you.

February 13, 2025
Rated 5 out of 5 stars

Great price

Great price. Easy purchase. Shipping to Canada took a bit, but I am also impatient too. Lol

February 13, 2025
Rated 5 out of 5 stars

Super supplier

Super supplier. Razor sharp pricing, excellent communications and delivery perfectly managed to an overseas location.

Recommended in full.

February 6, 2025
Rated 5 out of 5 stars

The watch I wanted

The watch I wanted
Fantastic price
Communication
Easy to order
Excellent postage
Also fully tracked
Can't fault absolutely superb 5 Stars

January 22, 2025
Rated 1 out of 5 stars

Very disappointed

Very disappointed. The watch arrives ok after 5 days with DHL. But it is faulty. The date can't be changed, the Bluetooth option doesn't work. I took the watch to a official Casio G Shock store in London and after being checked I've been told the sad news.
Be careful people the seller is from Slovakia so very difficult to send the watch back for a refund but I will be thinking about. They sell faulty stuff to lower prices?

February 14, 2025
Unprompted review
WatchExclusive logo

Reply from WatchExclusive

We’re very sorry to hear that you had a disappointing experience with your watch. Customer satisfaction is very important to us, and we truly regret that you received a faulty product.

Our customer support has already reached out to you via email with an option to return the watch for inspection and repair. If a repair is not possible, we will be happy to arrange a refund for you.

Please know that we carefully inspect all watches before shipping, but certain defects—such as a faulty Bluetooth function—may not always be immediately visible. We certainly do not sell faulty products intentionally and always aim to provide high-quality items.

If you could kindly reply to our email, we will do our best to resolve this issue as quickly as possible. Thank you for your patience, and we truly appreciate the opportunity to make things right.

Best regards,
Matt

Rated 4 out of 5 stars

Great service

I have to say that my buying experience with W|E was great, slight apprehensive about buying a watch from beyond my own region, but they proved there was nothing to worry about, received my order within 10 days of placing. Responded well to any queries I had regarding deliver dates. I would certainly recommend this company to my friends and family

January 30, 2025
Unprompted review

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