Watch Pilot Reviews 

3,520
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was looking for the Casio royale world time in black. I noticed that everywhere did the silver bracelet but I needed a muted option for general wear and for work and travelling etc. Watch Pilot was th... See more

Rated 5 out of 5 stars

Sent quickly (within 15 minutes of order was dispatched!) with good delivery options (I chose 24 hour, which isn’t charged at over royal mail price, which I can’t say is standard for every company �... See more

Rated 1 out of 5 stars

Goods were returned with tracking and delivered on May 18th. Evidence and a photo have been provided by the courier of the goods on a desk at their Brighton unit. Yet Watchpilot are dragging their fee... See more

Rated 5 out of 5 stars

Excellent service. Highly recommend this company! My daughters birthday present came on time, Excellent package! I will definitely use this company again. Effortless with high standards.... See more


Company details

  1. Watch Store

Written by the company

WatchPilot is a destination for Swiss and designer watches, and is official stockist for many of the brands. We choose men’s and women’s watches and accessories to suit different tastes and budgets. Our team is here to guide you and offer advice based on decades of combined experience in the watch industry to ensure you find the right watch. That’s why we’re one of the fastest-growing modern watch retailers in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,520)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointing Experience Overall

I had high hopes for my new watch, but the delivery was way slower than promised. When it finally arrived, I found it didn’t match the description on the website at all. The color was off and the band felt cheap. For the price, I expected better quality. Not sure if I’d recommend it after this experience.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Never received my watch

Never received my watch and it’s been over 30 days . Try to contact them through watts app and call them no reply also don’t respond to emails Do NOT purchase from them complete scam

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

The watch a picked was on back order…

The watch a picked was on back order but a was very excited when you messaged me saying it was despatched now a have it a know a made the right joice and a would recommend my family if they need a watch delivery was fast next day

July 2, 2026
Rated 5 out of 5 stars

The watch I ordered was given a…

The watch I ordered was given a delivery timeline of 28 days. I received the watch in that timeline and was kept updated through emails and they replied to my emails as well.
Will definitely order from here again

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and good quality!

Despite the watch I ordered being delayed and taking a bit longer than initially expected, which in today’s world is fairly understandable, I would recommend Watchpilot. The primary reason for saying so is that Dhanush, in customer services, was exceptionally helpful from start to finish. Swift updates when requested and clearly a nice person who’s an asset to the team. Thanks Dhanush.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Not been refunded for returned goods

Goods were returned with tracking and delivered on May 18th. Evidence and a photo have been provided by the courier of the goods on a desk at their Brighton unit. Yet Watchpilot are dragging their feet in refunding claiming they don't have the goods. Next stop will be opening a dispute with my credit card provider.

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a watch for my husbands 60th…

I ordered a watch for my husbands 60th birthday at the end of March.
We are still waiting for the watch to arrive.
We have had only 1 email 6 weeks after placing the order saying we are sorry for the delay, we will give you a 5% refund. Not heard anything else from them.
Beyond disappointed with this service and to top it off this has spoilt a special birthday occasion.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, despite ordering after 3.00pm my order was still despatched that day.
Great watch, really happy with it.
Highly recommend Watch Pilot

May 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look