I ordered a Tissot PRS 516 from watchshoponline. Due to some quality issues, I had the watch examined by Tissot, who confirmed in writing that it was a countefeit. Watchshoponline have ignored a... See more
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See what reviewers are saying
I had to fight for nine months to get a refund for a Tissot watch my husband purchased from this company. The watch broke while it was still under warranty, so we sent it to Tissot for repair... See more
Purchased watch 25th Nov 2017 still not received mid December so tried to call number does not work, emailed and was told due to weather conditions would not be here before xmas requested a refund and... See more
Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!) Don... See more
Company replied
Company details
Information provided by various external sources
Men's and women's designer watches at up to 70% off RRP - FREE UK DELIVERY!
Contact info
United Kingdom
- watchshoponline.uk.com
1.8
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only place I'll buy watches from.
Amazing prices, really good customer service via email. Paid for a watch on Tuesday arrived at my door Thursday morning. I couldnt reccomend this company enough. 100% I will be purchasing again. Great company.
October 14, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
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I am extremely happy with my purchase.
I am extremely happy with my purchase, great value for money and quickly delivered. A very enjoyable and easy customer experience.
October 8, 2020
Reply from Watch Shop Online
Thank you for the positive review, we are pleased to hear that you’re happy with your purchase!
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
Very happy with the watch
Very happy with the watch, good price , very fast delivery and defo good via getting a message back
October 8, 2020
Reply from Watch Shop Online
Thank you for the positive review, we are pleased to hear that you’re happy with your purchase!
Fantastic service
Fantastic service. The watch arrived within 2 days of placing the order and extremely happy with the goods I purchased, would 100% recommend and I will be using the site again in the future.
October 8, 2020
Reply from Watch Shop Online
Thank you for taking the time to write us a positive review!
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Reply from Watch Shop Online
Thank you for writing us a positive review!
Disappointed to say the least
Ordered 2 watches on one transaction. Only one arrived. When I asked where the other item was I was eventually told that the item was out of stock. If I hadn’t of asked where my item was - I’d still be waiting. Absolute zero communication- zero customer service. Very quick to take the money. The items were birthday presents which have left me embarrassed as one family members gift didn’t arrive. When asked to escalate this to a higher level - I was told because of staff shortages no one was able to speak to me. Hopefully I get my refund in time. Wouldn’t be buying from here again
October 8, 2020
Reply from Watch Shop Online
We are very sorry to hear that only one of your watches arrived - this was down to a processing error during dispatch and we are very sorry about that.
As we didn’t know the error had occurred until you contacted us, we were not able to contact you prior to inform you of the error - unfortunately, the watch had sold out by the time you got in contact with us.
We offered to either issue a full refund for the watch or exchange it for a different model - we also offered to send the watch you originally ordered as it is due back in stock in the next few days.
Nobody was available to speak to you at the time, but we did provide information so you could email a manager for them to review it.
I don’t agree that there was zero communication or customer service - you emailed us at 19:35 and we got back to you the next morning.
A full refund has been processed as advised via email.
Once again we are very sorry for the inconvenience this has caused and we will do our best to ensure it doesn’t happen in the future.
Reply from Watch Shop Online
Thank you for the positive review!
Very fast delivery
Very fast delivery, great service, would definitely use again
September 29, 2020
Unprompted review
Reply from Watch Shop Online
Thanks for the positive review, it is much appreciated!
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Quick delivery and beautiful authentic…
Quick delivery and beautiful authentic watch at half the price!!
Love it!
September 25, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review - we are glad you are happy with your watch!
My watch was delivered in perfect time…
My watch was delivered in perfect time for my birthday in excellent packaging. I love it thank you
September 18, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a positive review!
Watch arrived in perfect condition
Watch arrived in perfect condition. Seamless process and efficient service. Highly recommend.
September 18, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review and we are pleased you are happy with your watch!
Great service
Great service, great communication and really pleased with my order.
September 18, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
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Excellent Service, Product and Price!
I just used these guys for the first time, and my experience was absolutely excellent. Placed my order over the weekend and had my product by the Tuesday morning. Even when I emailed them on Monday to check on my order, I had a reply within about 5 minutes! The product was also delivered in perfect condition and at a fantastic price. Honestly a 5-star customer experience all round, which is pretty rare these days! Would definitely recommend and will be using them again for sure! Thank you WatchShopOnline!
September 15, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a positive review!
We are glad to hear that you’re happy with your watch and the service received!
Reply from Watch Shop Online
Thank you for taking the time to write us a positive review!
Reply from Watch Shop Online
Thanks for the positive review, it is much appreciated!
Delivery was efficient
August 28, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
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Excellent watch very happy
August 28, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for the great review!
I Bought an Armani watch for my sons…
I Bought an Armani watch for my sons 40th birthday which he was over the moon with. Great price, excellent service and promptly received. It's my second purchase and I I will most certainly be buying again.
Tankyou
August 28, 2020
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a positive review and I am pleased to hear your son is happy with the watch!
Very poor
Very poor service ... I have awaiting a refund for last 12 Days and still awaiting
August 28, 2020
Unprompted review
Reply from Watch Shop Online
We apologise for the oversight - your refund should have been processed automatically.
Your refund has now been processed and you will receive an email to confirm this.
We apologise for the delay but if you had emailed us earlier to let us know the refund had not been received, we would have been able to look into it and process the refund much sooner.
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