I’ve had a great experience with Waterdrop. The flavors are refreshing without being overly sweet, and the variety makes it easy to drink more water throughout the day. The cubes dissolve quickly and... See more
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Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more
Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!
Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more
Company details
Written by the company
waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.
Contact info
Erika-Krenn-Promenade 15, 1100, Vienna, Austria
- https://www.waterdrop.com/pages/hilfe-center-kontakt
- waterdrop.com
Replied to 83% of negative reviews
Typically replies within 1 week
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I had a very positive and accommodating experience
I had a very positive and accommodating experience. I felt heard and was offered several solutions to choose from.
Great flavours
I have been drinking water drop for about 5 years now. I love it and love when they bring out new flavours. Their bottles are amazing too.
All was great
Excellent refreshing drops for water
The only way I can drink enough water. Not sweet, not like lemonade, lots of tasty flavours.
I bought the Lucy water carafe with filter too and it's a winner too.
I love waterdrops
I love waterdrops, easy app to use they keep you imformed
Great company
Great company, encourages me to drink more water without waterdrop I wouldn’t be able to drink as much water.
Excellent products
Excellent products, fast delivery. Good value for money
Lots of flavors
Lots of flavors, no chemical aftertaste. I finally started drinking water.
I received I waterbottle that were…
I received I waterbottle that were leaking… that can happen. I wrote to the support, and they answered so quick!
I have now received a new better bottle cap, and an extra little package as a apology!
Really great service, and good experience!
Reward redemptions
This is a great product, flavors and all purpose bottles are great but it us disappointing the rewards points cannot be used to purchase the actual waterdrop flavors or all purpose bottles with points. This makes it challenging to use the points as many of the products are not something I would use. Please consider adding these options to the rewards redemption. It is hard to continue to justify buying more product when the rewards can't be used for something that i would consider redeeming when it is not something I would use. Fur this last purchase i was able to redeem some points for $ off the purchase but only a small amount which is not very helpful.
Fabulous flavor
Fabulous flavor. Very convenient and my grandkids are always asking for water like mine.
Good experience
Good packaging, great flavors.
Elisabeth at customer service was very helpful and a delight to deal with.
My package is ‘gone’
Placer my order november 22, and received an e-mail novemver 25 that the order was ready to ship.
Still hasn’t received it and Waterdrops just replies with ‘We are investigating’
So let’s see if I receive any package or just say goodbye to my money.
Probably not gonna order from Waterdrops again…

Reply from waterdrop®
Always great experience with Waterdrop
Always great experience with Waterdrop! This time I purchased new flavours. Ricola and new Fusion. All great! The All-purpose bottle I bought with drops is great, although I prefer the swing cap. It is better to introduce the cubes without removing the cap.
Normally I don't really like water
Normally I don't really like water, but with waterdrop I love to drink water.
I love the water drop experience
I love the water drop experience. I’m even sharing….
There bottles are really nice and the…
There bottles are really nice and the pods are so delicious! The people are also really kind and brave!♥️♥️
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