waterdrop® Reviews 18,195

Some flavours taste great without the sweetners and bad stuf

Elisabeth from Waterdrop customer service team was great and helping me resolve my problem. I have had a great experience overall and happy with the solution provided.

I love them so far. The bottle is nice and the flavours are delicious! But some flavours make my head hurt for some reason so that is about worrying.

I absolutely love Waterdrop! This product has completely changed the way I drink water every day. The flavors are incredibly fresh and natural, making it easy to stay hydrated without adding any sugar or artificial taste. Each cube dissolves quickly and releases a burst of refreshing flavor that feels light and pure. My personal favorite is the citrus blend—it’s like drinking a splash of sunshine! I also appreciate the eco-friendly packaging and the brand’s commitment to sustainability. Waterdrop is perfect for anyone who wants a healthier and more flavorful hydration experience. Five stars, without a doubt!

With the first batch I bought a thermos, but the bamboe cap was faulty. I send them an Email and some pictures and they agreed to give me a functional cap. I could choose between store credit and buy the cap and a free box of waterdrops by my next order or that they would send it immediately to me. I was going on a vacation so a store credit would be of no use to me. So I explained my situation and ask that the cap would be sent to me immediately. They did that *and* give two boxes of waterdrops for free with it. That’s costumers’ service!
And all the other orders after that went smoothly!

Great tastes and you really feel like you're drinking some fancy sugary Drinks, but they're sugar free and still taste amazing. I even made some non-alcoholic cocktails with it. Worth the price!

Waterdrop is always consistently good. I’ve never had damaged shipments and their drops taste wonderful. I’m passionately addicted to their glass water bottles.

Quick & easy ordering.
Great choice.
Got a great deal.
I use these at work to keep me hydrated throughout the day.
I love all the flavours apart from Cola.

I had an issue resolved today by Elizabet. They went over and above to help me and was very prompt in responses. The overall service was just such a nice experience and I felt really looked out for. I love my waterdrop bottle so much so the fact their customer service is so wonderful too, really leaves my heart feeling warm.

If there was a zero...I would give it.

I ordered a starter glass set on 24.10, when it arrived, the bottle was shattered. They offered to replace it, to date it has still not arrived. They claim it is lost by courier. I asked for a refund and was refunded €7.23 of a €37.90 order. Absolutely shameful behaviour, due to their poor packaging the 1st time round and who knows if the bottle was even sent the 2nd time round. So then Customer is left out of pocket due to no fault of their own. Useless!!!

DO NOT USE THIS COMPANY!!!

I had like always amazing experience trying new flavours and getting exited about them . Just wonderful

Waterdrops are tastefull and makes me hydrate more and better. Zesty, fruity, sweet and or sour flavors give you lots of freedom to match your mood. Packages are delivered with care and costumer service is great. If you look for tasty hydration seek no further. Nothing but love for my waterdrops.

Wasn't able to redeem my rewards, any item I clicked on kept loading. :(

Drops are always delicious but kinda sticked that I wasn't able to utilize rewards.

Fast ordering and you rules lots of specials and always coming out with new flavors. Great rewards program and it has helped me drink more water

Easy ordering, easy to navigate website.

I like Waterdrop, the flavors are delicious, and there's a good selection. But what I really don't like is that you have to buy something from the online store to redeem your collected points. You also have to order a lot if you don't want to pay shipping costs, and it's even more expensive than in the drug store. That's not customer loyalty program, it's annoying.

Great products, great flavours, fast service and delivery.

I got my shipment of waterdrop capsules today. I got a whole bunch of each kind, thinking it's a good investment and will be a good alternative to juice. I tried the lime one, and something about it tastes super artificial. I also felt high or drunk afterward. Also disappointing that it contains sucralose. Long list of ingredients, was hoping it would be more natural and less laboratory

When I started using waterdrop, I was happy with the convenience and that there weren’t any artificial sweeteners. Now all but a handful of flavors have sucralose, which for one, tastes gross and fake, but I’m also allergic to. Every new flavor that has been released in the U.S. has it instead of stevia, so I definitely don’t order as much as I used to. The thrill of being part of the Waterdrop community is gone, mostly because the accessories/bottles are now dated and there was no advent calendar this year with exclusive items. Also really sad that the Ricola flavors did not get released here if they had stevia instead of sucralose.

As usual horrible customer service. No reply.