The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more
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Review summary
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Been searching for a while to buy ladies swimsuit with legs, found Watery, and lots of swimsuits including exactly what I've been wanting, with easy search engine on the site. Ordered, no problem, del... See more
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Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally hap... See more
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Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more
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Company details
Written by the company
Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers
Contact info
Ireland
- support@watery.ie
- watery.ie
4.4
Excellent
555 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Its been nearly a month and no update…
Its been nearly a month and no update on delivery, shocking.
November 28, 2025
Unprompted review
Reply from Watery.ie
Hi,
We’re really sorry to hear this – waiting nearly a month without any delivery update is absolutely not acceptable, and we completely understand your frustration.
This is not the experience we want our customers to have. We would very much like to look into your order immediately and get clarity on what has gone wrong, as well as find the best solution for you as quickly as possible.
Please feel free to contact us directly with your order number, and we’ll take care of it right away.
Kind regards
Emil / Watery.ie
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WARNING: Great sales chat, zero after-sales
WARNING: Great sales chat, zero after-sales
Before buying (September 2025) communication was excellent -same day replies- and they confirmed in writing a 100-day no-quibble money-back guarantee. That’s why I ordered, October 13th 2025.
Exactly two months in, the filter starts faulting — all icons flashing like a disco on several occasions. I contacted Watery (first contact 12th of December 2025) via all routes- the original email thread, their form, and follow-ups.
Ignored.
Only after I threatened escalation I'm well geared up for (18th of December 2025) did they suddenly reply the next day— not with a return address as requested or pre-paid label, but asking for a video. When I originally said the file was too big to email, they offered no upload link, no WhatsApp, nothing. Pure stall tactics to me.
I’m well within the 100-day return window. Fault or not, they should provide return details and a refund. Instead: silence.
Amazing pre-sale service. Post-payment? None, they disappear, to me it looks like hoping people would give up.
Watery: respond, provide the return details and refund — or see you in small claims.
Daniela H.
Hi there,
Thanks for your reply. You’re correct that this wasn’t covered by the 30-day guarantee, it was purchased under the 100-day no-quibble return policy and returned well within that timeframe.
After waiting around 10 days for an initial response, I was eventually given a return address. However, I was refused a pre-paid return label and explicitly told “we don’t provide labels or refund return postage” — despite the return being due to a faulty product.
I returned the filter via Royal Mail Recorded & Signed For on 29 December 2025. Tracking confirms it was delivered on 31 December.
It is now 19 January 2026. Three weeks later, I’ve received no confirmation, no communication, and—most importantly—no refund.
At this point, it appears I’ll have no option but to pursue recovery through the small claims court.
December 12, 2025
Unprompted review
Reply from Watery.ie
Hi Daniela H,
We are truly very sorry for the delay in responding and for the frustration this situation has caused 😔. This is definitely not the level of service we aim to provide, and we sincerely apologize multiple times that we did not get back to you sooner.
Regarding your order, please note that you are not covered by our 30-day return policy if you wish to return the product for a refund. Since this appears to be a fault with the item, it also falls under the 2-year warranty, which protects you against manufacturing defects.
To move forward, we will make sure you receive the pre-paid return label and instructions so you can send the product back. Once we receive it, we will handle the product claim.
We truly regret the lack of communication and any inconvenience it caused, and we are committed to resolving this as quickly as possible.
Kind regards
Emil / Watery.ie
Great experience my first time buying…
Great experience my first time buying from watery.ie. Good communication throughout the process and fast dispatch with tracking. Items are good quality my children have just started swimming lessons and were advised to get these. They are delighted.
December 9, 2025
Unprompted review
Reply from Watery.ie
Hi
Thank you for your review 😊
We’re glad to hear that your first experience with Watery.ie was positive, with good communication and fast dispatch along with tracking. We hope you enjoy the items once they arrive and that they meet your expectations in quality.
Best swimming regards
Emil / Watery.ie
Reply from Watery.ie
Hi Brenda
Thank you for your review 😊
We’re sorry to hear that your order is still pending after two weeks. Please feel free to contact us at support@watery.ie so we can check the status of your order and assist you as quickly as possible.
Best swimming regards
Emil / Watery.ie
Quick and easy.
Quick and easy to order and when I rang to make an enquiry about delivery I got someone on the line immediately and he answered question , a real bonus.
December 12, 2025
Unprompted review
Reply from Watery.ie
Hi Kerry
Thank you for your review 😊
We’re glad to hear that ordering was quick and easy, and that you could get through to our team immediately when you had a question about delivery. It’s great to know that you appreciated the support!
Best swimming regards
Emil / Watery.ie
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All good
Everything went smoothly with ordering and happy with product received.
December 12, 2025
Unprompted review
Reply from Watery.ie
Hi Barbara
Thank you for your review 😊
We’re glad to hear that everything went smoothly with your order and that you’re happy with the product you received. Thank you for sharing your experience with us.
Best swimming regards
Emil / Watery.ie
Good range at decent prices with prompt…
Good range at decent prices with prompt delivery
December 8, 2025
Unprompted review
Reliable
Reliable, good communication and fast delivery. All I could ask for!
December 4, 2025
Unprompted review
Ordered on 28th November and it’s been…
Ordered on 28th November and it’s been nearly 20 days still no update on delivery, took 3 days to respond to an email just saying we have no updates on your order.
December 17, 2025
Unprompted review
Reply from Watery.ie
Hi Stephen,
We’re really sorry to hear about the delay and the poor communication regarding your order 😔. This is far from the experience we aim to provide, and we sincerely apologize for the frustration caused.
To help us resolve this as quickly as possible, please contact our customer service with your order number, and we’ll make sure everything is sorted out.
Thank you for your patience, and again, we truly regret the inconvenience.
Kind regards
Emil / Watery.ie
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Placed order a week ago ,at first told…
Placed order a week ago ,at first told next day delivery or if not the next day but didn't happen ,rang support and message left on machine said that customer care closed due to illness, I emailed yesterday and am waiting for reply.
December 8, 2025
Unprompted review
Reply from Watery.ie
Hi Gerry,
We’re very sorry to hear about the delay and the difficulty reaching our customer service. This is certainly not the experience we want our customers to have.
Please note that our standard delivery time to Ireland is 3–5 business days. To help us resolve this quickly, contact our customer service with your order number, and we’ll make sure your order is processed and any issues are sorted.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Kind regards
Emil / Watery.ie
Good company and own brand gear is very…
Good company and own brand gear is very good quality.
November 21, 2025
Unprompted review
I would love to be able to give more…
I would love to be able to give more stars as the products are great but the delivery times are awful ordered on the 2/12 and have received no update delivery or expected date. Maybe this week
December 14, 2025
Unprompted review
Reply from Watery.ie
Hi Colm,
Thank you for your honest feedback – we really appreciate it, and we’re sorry to hear about the long and unclear delivery time 😔
We completely understand how frustrating it is to place an order and then not receive updates or an expected delivery date, especially when you ordered as early as 02/12. That is certainly not the level of delivery experience we aim to provide.
We’d very much like to look into your order specifically and give you a clear status and solution as quickly as possible. Please feel free to contact us directly with your order number, and we’ll take care of it right away.
Kind regards
Emil / Watery.ie
Great Website
Great Website, Efficient delivery, good quality product at a fair price.
December 13, 2025
Unprompted review
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Quality products...
Quality products.... Emails respond to quickly. Will order again.
December 4, 2025
Unprompted review
Quick delivery time.
Quick delivery time.
Funny swim related emails advising my package is on the way...
Gotta buy something to read one lol
November 29, 2025
Unprompted review
Videos on website for swim bags were…
Videos on website for swim bags were really good, gave realistic view of what bags could hold nad different compartments. Website was easy to navigate. Delivery as expected, quick and contained everything.
December 10, 2025
Unprompted review
Reply from Watery.ie
Hi Anon,
Thank you for your kind feedback! 😊
We’re glad to hear that the videos and website helped you get a good idea of the swim bags, and that your order arrived quickly and complete.
Best swimming regards,
Emil / Watery.ie
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Really great service !
December 10, 2025
Unprompted review
Really quick delivery
Really quick delivery considering the holiday season, arrived in less than a week and well packaged
December 8, 2025
Unprompted review
Reply from Watery.ie
Hi Deirdre,
Thank you so much for your review! 🙌
It means a lot to us that you shared your experience—especially during a busy peak season. We're very happy that the package arrived quickly and safely.
If there's anything we could have done even better to get 5 stars from you, please let us know – we'd love to learn from it. 💙
Kind regards,
Emil / Watery.ie
Really great prices
Really great prices, and the equipment is very good quality for my recreational needs.
December 8, 2025
Unprompted review
Reply from Watery.ie
Hi Chelsea,
Thank you so much for your feedback! 😊
We’re delighted to hear that you’re happy with the prices and the quality of the equipment for your recreational swimming.
Best swimming regards,
Emil / Watery.ie
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