Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
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Review summary
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Quick response & addressed issue Really impressed with this company. We ordered replacement aero bar pads & the adhesive was faulty! They immediately sent a replacement which is so far holding up fi... See more
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I do not normally leave reviews but I was so impressed with the service Edward carried out on my bike I thought it was only right that I took the time to leave this review. Thank you again Edward fo... See more
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Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... See more
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Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
3K reviews
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The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
April 13, 2026
Reply from Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
May 7, 2026
Unprompted review
Reply from Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
May 6, 2026
Unprompted review
Reply from Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
March 30, 2026
Reply from Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
March 13, 2026
Reply from Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
March 9, 2026
Reply from Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
May 1, 2026
Unprompted review
Reply from Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
April 30, 2026
Unprompted review
Reply from Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
April 30, 2026
Unprompted review
Reply from Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Watt Bike Service
I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.
March 31, 2026
Reply from Wattbike
Hi Ian,
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service provided on your Wattbike.
We do however appreciate your comments regarding the cost of the service. While the engineer may only be on site for around 30 minutes for a standard service, the charge also covers a number of additional factors including the engineer’s travel time, specialist training and technical expertise, as well as the manufacture and supply of genuine Wattbike parts and components where required.
Our engineers are specifically trained on Wattbike products, and their knowledge and experience mean they are often able to complete servicing efficiently whilst still carrying out the full required checks and maintenance to the bike.
We do understand that servicing costs are an important consideration, and we appreciate your honest feedback.
Many Thanks,
Team Wattbike
Wattbike Atom service
Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.
April 28, 2026
Unprompted review
Reply from Wattbike
Hi Terry,
We're happy to hear that the technician was thorough and helpful! We appreciate you taking the time to share your positive experience and hope you have worry-free use for the next two years.
Happy Cycling!
Team Wattbike
Product Doesn't Work - Faulty Touchscreen
Unfortunately the AtomX wattbike that I ordered has arrived with a touchscreen that doesn't work, so I can't actually use the bike. Currently engaged with the customer support team but still have a bike, at well over £2k, that I can't use and should have apparently been fully checked before being delivered. Really disappointed.
April 22, 2026
Very efficient booking and visit
Very efficient booking and visit. The bike was so much better after the service!
March 24, 2026
Reply from Wattbike
Hi Gary,
We're glad you found the booking process efficient and the visit worthwhile. It's great to know your bike's performance improved after our service!
Happy Cycling!
Team Wattbike
Excellent experience with Louise
Excellent experience with Louise. Great customer service.
March 23, 2026
Reply from Wattbike
Hi LS,
We are happy to hear that you had an excellent experience. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Great indoor trainer and very quick…
Great indoor trainer and very quick delivery, very easy to set up and connecting to the Wattbike Hub and Rouvy was super simple
March 23, 2026
Reply from Wattbike
Hi Mark,
We're happy to hear that you found the indoor trainer great and easy to set up! We appreciate your feedback regarding the quick delivery and simple connection.
Happy Cycling!
Team Wattbike
I'm delighted with it
I'm delighted with it. A well built piece of kit. I use it with a Ruovy subscription and it's perfect. It was delivered with no problem and very easy to assemble.
March 23, 2026
Reply from Wattbike
Hi Rich,
We're happy to hear that you're delighted with the well-built equipment and its easy assembly! It's great it works perfectly with your subscription. We appreciate your feedback.
Happy Cycling!
Team Wattbike
Haven't had actecent experience!!
March 26, 2026
Poor delivery and customer service. Good engineer.
I ordered my wattbike aTom and it was delayed from the advertised delivery window. On delivery the courier quite literally threw my bike into my hall way and walked off refusing to take it to a room of my choice. After raising this with Wattbike they returned an hour later and took it to its intended room.
Unfortunately the bikes shifter was defective and a replacement was sent. This also did not work and eventually with some pushing Wattbike agreed to send an engineer out.
It took a month to finally get the bike completely working. For what is billed as a premium product the delivery and support experience is far from that. At no point did anyone try and put it right or soften the disappointment. Their engineer who fixed the bike is currently the only saving grace.
Edward the engineer was fantastic, knowledgeable and fixed the problem with professionalism and ease. I’d be very happy to recommend him again. It’s a shame the rest of the business can’t take a leaf out of his book.
April 21, 2026
Unprompted review
Reply from Wattbike
Hi Thomas,
We're happy to hear that you had a great experience with our product and service. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
It truly is an incredible piece of…
It truly is an incredible piece of equipment. There is a bit of a learning curve, but after that it provides an incredible workout. I took off one star only because of the Hub app, not the bike. It's a bit disorganized and not very intuitive to follow. I spent a lot of time on my own trying to figure out a workout plan apart from the app. It would be great if it guided you through instead of leaving that to you.
March 24, 2026
Reply from Wattbike
Hi Dustin,
We're happy to hear that you find the equipment incredible and that it provides an amazing workout! We appreciate your feedback regarding the app's organization and intuitiveness. We'll definitely consider your comments as we work to improve the user experience and workout guidance. Thanks for your review!
Happy Cycling!
Team Wattbike
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