Product, price and deliveryservice is ok. About the administration I have a small remarque. If you made an error in your VAT number products are delivered as it was for a private person without any q... See more
Company replied
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See what reviewers are saying
Products available on the website at a really good price. Delivery is fast and reliable. Communication is great. I am perfectly satisfied with the service.
The WORST Experience I’ve ever had with online shopping!!! I ordered a fishing rod on April 10th, it was shipped on April 19th with estimated delivery on April 29th! Today is June 6th, Trade i... See more
Company replied
As usual nice snd easy. However country of ordering should be fixed to log in permanent location, not to actual location. And changed only when required. Otherwise I order in Greece, send to Poland an... See more
Company replied
Company details
Written by the company
Waveinn is the online destination for fishing and boating enthusiasts, with a wide range of clothes, accessories, gear and electronics. Waveinn’s expert team is able to provide the customer with personalised advice, ensuring that they get exactly what they need. Waveinn has great deals on fishing rods, tackles and many other fishing accessories, and also stocks a wide range of products for boat operators including safety accessories, nautical parts and marine electronics. Beginners and professionals will find what they need at Waveinn, one of the 18 stores specialized in sports within the Tradeinn group, with over 2.500.000 legitimate products in a HQ storage of 30.000m2 and over 10.500 trusted brands available. We rely on the opinion of more than 20 million customers who have trusted us and bought in a totally secure way!
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- waveinn.com
3.8
Great
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package didn’t come out of the…
My package didn’t come out of the package automate. PostNL first said they would resend it, but nothing happened. I contacted Tradeinn on the website (chatbox en form), which didn’t solve the problem. Now in the end I finally get an answer, which is that I contacted them to late and they can’t do anything anymore. So no ordered goods and no money back. This is unbelievable. I will not order anything at Tradeinn anymore and advise others not to do so either.
Order number 68369190
April 25, 2026
Unprompted review
Reply from Waveinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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Great company to deal with great price…
Great company to deal with great price and very quick delivery would recommend
May 14, 2026
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I would never order from here again
I would never order from here again. Took almost a month to receive the order, THEN trying to return is a nightmare. The sizing was so off and I didn't like the material. Sometimes that's what happens ordering online. This company won't issue a return without pictures of me in the dress to make sure I'm telling them the truth!!! NO WAY is that happening!! I sent one of the 2 dresses back after struggling to find an address. We'll see what happens
May 8, 2026
Unprompted review
Reply from Waveinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
They mislead the customer on delivery…
They mislead the customer on delivery timings. I waited 2 weeks for the item to be shipped and it is still not at their "warehouse" - they are clearly ordering in stock as they take payment and then placing order with suppliers for cashflow purposes. Dodgy.
May 12, 2026
Unprompted review
Reply from Waveinn
Good Morning,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
12/05/2026 15:08:22 - Cancellation amount: 203.98 GBP
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Shipping and meeting delivery dates
Shipping and meeting delivery dates. If I had read the reviews prior to purchase, I would have bought elsewhere, I will wait patiently for my goods to arrive. Never again will I use Waveinn
May 8, 2026
Unprompted review
Reply from Waveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Cheaper for the same product than other…
Cheaper for the same product than other webshops. Slightly longer delivery time.
Good communication👍
May 5, 2026
Unprompted review
Reply from Waveinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Paint arrived spilled all over box
Paint arrived spilled all over box. It was not prepped right for shipping.
Thought it would be easy to get my refund, but they send template mail and send a message that I should file a complaint.
May 4, 2026
Unprompted review
Reply from Waveinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Yet another order placed based on total…
Update 19/06/26
From 2* to 1* only because there is no 0*
My Order was finally fulfilled on the 5th June. The order was placed on the 27th April.
KEEP IN MIND ALL OF THE PRODUCTS ORDERED WERE SHOWN AS 'IN STOCK' AND AVAILABLE
That's a staggering 40 Days!! just shy of 6 weeks!
Tradeinn, Waveinn and every other 'inn' under that banner never fail to disappoint and deceive and send out blah blah generic responses to any email.
28/04/2026
Yet another order placed based on total bull stock and delivery information. Tradeinn are beyond wretched in whatever guise they appear. I have yet to order anything from them that has just arrived as described or in the timescale quoted. WARNING - be PREPARED for that delivery date to jump 2 weeks as soon as you get that order complete email...followed by generic nonsense 'oh sorry it's delayed, we thought we had it in stock, its getting ready for delivery ....' blah blah blah.
April 28, 2026
Unprompted review
Reply from Waveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Top company, top products.
Excellent transaction in every way. I rate them 10 out of 10.
April 27, 2026
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Great Delivery Times
Sececond time I have bought from Waveinn Delivery times excellent 8 days from placing order to delivery to the North of Scotland takes a bit of beating
April 24, 2026
Unprompted review
Reply from Waveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
WARNING
WARNING - DO NOT USE THIS COMPANY
I ordered products on 7 April for delivery to a UK address. It turns out the ordered products were coming from Spain. I chased delivery several times with NO response. (There is no UK phone number to call and I don't speak Spanish!!) The order was finally due to be delivered on 23 April. Parcel Force didn't even try to deliver it - they said the delivery address didn't exist so they returned it to sender. I had a delivery from this crowd in 2025 TO THE SAME ADDRESS AS FOR THIS ORDER. That was delivered without issue.
Absolutely shocking customer service, will never use again. I expect I will now have to do battle to get my refund FOR THEIR ERROR
UPDATE: 29 April 2026
They have asked for the order number but with no way of providing it other than on here. I still can't communicate with anyone in the organisation - either in writing or by phone. This is soooo frustrating. I WANT MY MONEY BACK
Order number is 67934812
I still haven't got my money back - they are using delay tactics - DO NOT USE THIS COMPANY
April 24, 2026
Unprompted review
Reply from Waveinn
Dear Customer ,
We sincerely apologize for the delay regarding your refund. Please be assured that we are looking into this, and your refund will be processed as soon as possible. We kindly ask for your patience in the meantime, and we will notify you immediately once there is an update.
Please accept our apologies for any inconvenience caused.
Best regards,
Late on delivery not helping
This is the second time I've bought from this company. My first order was a week late. My latest purchase is now 17 days late, and they don't seem to care at all, judging by the replies I get from customer service. They have been absolutely no help whatsoever. They want me to contact their shipping company for help, but that won't work as they didn't send me the 5-digit code. They say, "We will investigate the shipment," but guess what they did? AVOID THIS COMPANY AT ALL COSTS!
I understand delivery dates won't be always on time but let's be real its 19 days that little more than inconvenient
April 23, 2026
Unprompted review
Reply from Waveinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Rubbish delivery
Rubbish delivery. Ordered a dinghy to France. Was supposed to be ready to send but took a week to start off on journey. Then sat for two weeks in France. Finally went out for delivery. Claimed address error, but it was exactly the same address they had previously delivered to. Complained and was told it was up to me to contact delivery firm.
Still no dinghy. Looks like I will have to initiate a chargeback with the bank.
EDIT after reading their reply: This is just the sort of reply I have had to my multiple emails (order 67505042). No help at all. I wonder if they use AI agents? It is now a month since I ordered a dinghy I need and they show no motivation to get it sorted.
Edit after their further reply: They just keep sending the same text. I have emailed their support many times and they keep sending the same non reply.
April 21, 2026
Unprompted review
Reply from Waveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
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I placed my order on 5.4.26.and as yet…
I placed my order on 5.4.26.and as yet have received nothing..order no is 67868983.i even had royal mail message say del on 15.4.26.but nothing arrived.and now have no idea where my order is or if it will come at all
April 21, 2026
Unprompted review
Reply from Waveinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
14362994 MATRIX FISHING XR36 Extending Hanger Black 800 mm have now arrived at our warehouse, you will get an update shortly.
You will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
This guys clearly have a problem with dates
These guys clearly have a problem with dates but yet, they insist on keeping those scam stocks/delivery dates info online. If you are willing to wait weeks, go ahead, otherwise, avoid. You'll never get your items on the dates they have showed to you on purchase time. And I know they are going to come here to apologise themselves and say this happens only time to time BLAH BLAH! They NEVER, and I write again: NEVER! made one of my orders on time! NONE of them! Those dates as are a total SCAM! You may ask why do I keep buying with them... that's a fair question! I'll buy because they promise to have EVERYTHING I'm looking for at that moment (which is hard to fulfill) but at the end they have NOTHING! They only buy themselves to the providers if someone order that item! This is a scam because other stores will be transparent reporting real stocks: if they don't have, they show you. These guys keep hooking you with the fake promise they have stocks that they don't and they will fulfill delivery dates that they never!
April 1, 2026
Unprompted review
Reply from Waveinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Very serious company
Very serious company. They set a delivery date and it was delayed by just one day. That's why I give 4 stars otherwise I would give 5. I really recommend buying from them.
April 11, 2026
Unprompted review
Reply from Waveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Half product received
I received only half of the product and it causes me a lot effort to make that clean to you.
April 16, 2026
Unprompted review
Reply from Waveinn
Dear Jeroen,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
The returns department has been informed, your claim will be updated shortly!
In order to see the status, updated information and messages concerning your claim, please go to our website and log in to your account on the upper right hand side following the path: My Account > My orders > View return status
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Our apologies for any inconvenience caused.
Best regards
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Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The price including postage was very…
The price including postage was very competitive. The item arrived quickly and the sellers communications from placing my order to its delivery were informative and comprehensive.
April 13, 2026
Unprompted review
Reply from Waveinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Avoid
If you’re in a rush, avoid. It takes weeks for the orders to be delivered. The delivery date you get when ordering is completely inaccurate. 6 weeks for two small items. Buy somewhere else locally
April 14, 2026
Unprompted review
Reply from Waveinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
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