Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
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Review summary
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Reviews shaping this summary
The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels l... See more
excellent well made fitting, looks good with smooth lines, locking by twisting cap makes it easy to secure pipe, and twist back to unlock to remove pipe. would like a clearer mark on fitting to show... See more
This is a great improvement Old type were difficult to remove with tool Especially when connected for a long time You went back the way with old type Now just need to keep price down Much neater f... See more
Company details
Written by the company
Wavin is the UK’s leading manufacturer and supplier of plastic drainage and piping solutions for above and below ground on residential, non-residential and civil engineering projects. Our purpose is to build healthy sustainable environments with safe and efficient water supply, better sanitation and hygiene, climate resilient cities and better building performance. We do this with our commitment to innovation, sustainability, technical support and working with our customers to reach their objectives. Our market leading systems include Hep2O push-fit plumbing, Osma above and below ground drainage, ventilation and roofing products as well as wide range of Wavin systems for hot and cold, drainage, stormwater management and indoor climate solutions.
Contact info
Edlington Way, DN12 1BY, DONCASTER, United Kingdom
- 01709 856300
- customerservice.uk@wavin.com
- wavin.com/en-gb
4.3
Excellent
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Another unnecessary fitting
Another unnecessary fitting, requiring a special clamp. Quality looked pretty poor compared to others. No instructions. Went in the bin
October 24, 2025
Reply from Wavin UK
Hi M Dunt, thank you for your honest feedback. I’m sorry to hear the fitting didn’t meet your expectations. Your comments about the clamp, quality, and instructions are important to us, and I’ll ensure they’re shared with our product team for review. If you’d like to discuss your experience further, please get in touch—we’d appreciate the opportunity to help.
Thanks, Gareth https://wavin.com/gb
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Excellent product
October 24, 2025
Reply from Wavin UK
Hi, thank you for your positive review about Tigris press fit! We’re pleased to know you’re happy with the product. If you have any suggestions or need support in the future, please let us know.thanks,
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Hep2o pipe & fittings
Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
September 24, 2025
Unprompted review
Reply from Wavin UK
Hi Darren,
Thank you for taking the time to share your feedback on our Hep2O range. It is great to hear that you find it good to work with, that it is sturdy and that you will use it again.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
ORDERING
If I place an order for basic stock items tomorrow Thursday 16th October we wouldn't receive the order until Monday 27th October. In my opinion seven working days lead time for a stock order is really poor.
When you are out of stock of underfloor heating products we get a forecasted due date for delivery which very often can get pushed back four or five times which is no good when the customer is trying to plan when to do the job
October 15, 2025
Reply from Wavin UK
Dear Phil,
Thanks for taking the time to leave a review and bringing this to our attention. Your feedback is important to us and I will ensure this is shared with the appropriate team internally to help us improve.
Kind regards,
Gareth
wavin.co.uk
This new version of Hep fittings is…
This new version of Hep fittings is such an improvement. I shall be using these in future for sure. Everything they claimed is confirmed.
October 10, 2025
Unprompted review
Reply from Wavin UK
Dear David,
Thank you for taking time to write a review about our Hep2O keyless range. It is positive to hear that you see it as an improvement and that you will be using it again in the future. This sort of feedback means so much to the teams involved in the design and manufacturing of the product.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
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HEP20 HAS ALWAYS BEEN A GREAT PRODUCT…
HEP20 HAS ALWAYS BEEN A GREAT PRODUCT AND AS A MERCHANT WITH HAVE SOLD SO MUCH OF IT OVER THE YEARS . THE NEW KEYLESS RANGE LOOKS GOOD AS WELL.
October 9, 2025
Reply from Wavin UK
Dear Clive,
Thanks for taking time out of your schedule to write this review. It is great to hear that you have been able to sell it so successfully in previous years and that you are positive about the new keyless range that we are really excited about.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
Poor supplier
Poor supplier, deliveries sometimes come short delivered or items missing, they never want to credit for missing items. overall the worst supplier we have to deal with.
September 2, 2025
Reply from Wavin UK
Hi Peter,
Thank you for taking time out of your schedule to provide feedback on our deliveries. I am very sorry to read about your experiences around deliveries.
We take this sort of feedback seriously, and a member of our customer services team will be in touch to understand what specifically happened here so that we can improve our service.
Kind regards,
Gareth
wavin.co.uk
Reply from Wavin UK
Hi Stewart,
Thank you for taking the time to leave a review. I am sorry to read you have had issues with stock availability and not being kept informed. I understand the issues and frustration that this can cause.
We would like the opportunity to look in to this for you so a member of our customer service team will be in touch to understand what has happened here so we can improve our service.
Kind regards,
Gareth
wavin.co.uk
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