Waxmaid Reviews 

220
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I purchased a honey mod from them at the end of 2025 and had been pretty happy. I decided to upgrade and because I liked three first item I bought, I upgraded to their wax mod. The item arrived... See more

Rated 1 out of 5 stars

I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours.... See more

Company replied

Rated 2 out of 5 stars

Love the waxmaid pipe we bought. However, when ordering the replacement bowls, two out of four have already broken. The original that these replaced lasted months. Not sure if there was a shift in man... See more

Company replied

Rated 5 out of 5 stars

Waxmaid has the hook up on amazing silicone pipes. We scored a Crystor S that's absolutely blazing! It had an ice catch a double percolator system and was made from platinum cured silicone. It had a r... See more

Company replied

Company details

  1. Tobacco Shop
  2. Vaporizer Store

Written by the company

Waxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

220 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(220)

1 review in the last 12 months

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Rated 5 out of 5 stars

Dope and fast

Found my dab tips fast and its a 2 pack for 20$ great price and it arrived super fast very versatile happy with my order

January 1, 2023
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.

Rated 2 out of 5 stars

Missing parts of order

My package was delivered a couple days ago, however upon receiving my package half of my order was not inside. I have contacted customer service about missing parts of my order and I have not received a response so far.

January 18, 2023
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Reply from Waxmaid

Hello, if you have any product and service questions, please contact service@waxmaid.com , we will reply you within 24 hours.

Rated 5 out of 5 stars

They accommodated a payment method that…

They accommodated a payment method that wasn’t available on the site and my order came within a week. Quick to respond, friendly and polite. Thank you

January 11, 2023
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.

Rated 5 out of 5 stars

Product works great like the other more…

Product works great like the other more expensive brands that I have bought and tried 61 years experience.

January 6, 2023
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.

Rated 5 out of 5 stars

First time customer

First time customer, absolutely love the traveler……..fits a small mouth,well known water bottle manufacturer, perfectly.

December 16, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Item arrived a few days after my order was placed.

December 15, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Perfectly working e rig for an amazing…

Perfectly working e rig for an amazing price. Absolutely worth the money!!!

December 9, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 1 out of 5 stars

Where should I start

Where should I start? I used to love this product. The only hang up is that glass chamber and how they ship their products. It was shipped in a flat bubble wrapped bag…that’s right no box, no instructions. Then it arrived as a gift all broken and my sister had to dig the glass out of the silicone. They shipped another chamber but my sister cannot get that glass chamber on and I’m in another state. This ruined it for her bc I feel bad for buying something she cant fully use or enjoy bc of the lack of concern in getting it to her with instructions or even a fragile sticker. They sent it in a bag!!!!!! She doesn’t even want the product anymore. I’m fact it’s ruined it for me as well. They need to make all of this right.

December 9, 2022
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Reply from Waxmaid

I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com
Waxmaid Service Team

Rated 1 out of 5 stars

It’s been a week and the USPS still has…

It’s been a week and the USPS still has not received the order. I emailed customer service and they did not answer my question.

November 30, 2022
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Reply from Waxmaid

I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com
Waxmaid Service Team

Rated 5 out of 5 stars

My thing

Got my thing quickly and it works baby!!!

November 17, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Great quality, great price

I really love the product I have purchased. Great quality and super affordable!

November 23, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Great customer service i had a question…

Great customer service i had a question about payment and you guys where quick and able to help me and im in love with the horn bong love it thank you waxmaid

October 31, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Love shopping here

First of all, Great Products at an even better price. Super fast customer service answers questions right away. Fast delivery to put the icing on the cake. This is my 4th purchase and will be buying more from Waxmaid.

October 30, 2022
Waxmaid logo

Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Great People

I initially gave them one star because I ordered an Area Plus and my atomizers kept burning out and actually cracking when I used it. I couldn't get anyone on the phone for customer service so hit them up on Facebook. They put me in contact with Jack and K.T. who sent me a text asking for my address. The next week they had flown to my city to meet some vendors and asked me to meet for coffee. They brought me a brand new Ares Plus, 4 new atomizers, and a Dabber erig! I've had no issues with the new Ares Plus, in fact I'm still using the same atomizer almost 3 months later, and just the fact that they cared enough to visit me in person and bring me all of that stuff made a huge difference to me

September 14, 2022
Unprompted review
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Reply from Waxmaid

Hello, so sorry, we will send news to you.if you have any product and service questions, please contact service@waxmaid.com , we will reply you within 24 hours.

Rated 5 out of 5 stars

After a few mishaps I finally got my…

After a few mishaps I finally got my silicone glass bong and it was fully intact and doesn't leak.

October 3, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Quick and secure

I had questions of my order. I got quick response got my merchandise nicely wrapped .

October 4, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

always breaking glass bongs

Got it for my friend he always breaks glass and he loves it so far, super fast shipping.10/10

September 29, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Great Service, Great Product

My friend had one, I tried it. Ordered one...had a bit of a struggle ordering it with the strange 3rd party payment system, but it was all worthwhile in the end. Quick shipment of an amazingly good quality product. And mine came in red. Didn't even know they had that. Love it.

September 30, 2022
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Reply from Waxmaid

Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

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