Received Items in good condition. Slight mix up as they advised delay on one of the items but there wasn't. This is the major problem with dealing with all computer generated items. It's very hard or... See more
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Review summary
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For some product types there is a great range of options but for others the options are limited. Great quality items. Slightly on the more expensive side compared to competitors. Website UX is slightl... See more
Company replied
Wayfair were absolutely great and the office chair is good its my second one, the first lasted several years of long daily use. The seat padding could perhaps be a bit thicker but a thin cushion solve... See more
Company replied
First of all I will say really happy with purchase, however communication between wayfair and DHL not good. Product turned up a day late, then arrived with no warning. Fed up of not being able to s... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
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The curtains I received wasn’t the…
The curtains I received wasn’t the colour I wanted got in touch with wayfair regarding how to sent them back,they said keep them and donate to charity I did that .i have never known another company to do that all I can say is thank you . You
July 18, 2026
Reply from Wayfair UK
We are so glad to hear about your positive experience with us! We always aim to ensure our customers are satisfied, and we appreciate you sharing your kind words. Thank you for your understanding and for choosing to donate the curtains.
Wayfair UK
Would be 5 star but for the 2week wait…
Would be 5 star but for the 2week wait for my wallpaper after the first roll was allegedly lost by the courier
July 28, 2026
Reply from Wayfair UK
We sincerely apologize for the extended wait you experienced for your wallpaper. We understand how frustrating it must have been to have your order delayed due to a courier issue. We are truly sorry that this impacted your experience with us.
Wayfair UK
I bought 2 beautiful pillows in Orange…
I bought 2 beautiful pillows in Orange which I love and use them both every day on my bed. The material is So soft and is just perfect. Would Definitely recommend buying them for any age group. They have them in All different colours too
July 18, 2026
Reply from Wayfair UK
We're so happy to hear you love your two beautiful orange pillows and use them every day! It's wonderful that you find the material so soft and perfect, and that you'd recommend them for any age group.
Wayfair UK
Fab!! Always find ordering from Wayfair a joy…
Always find ordering from Wayfair a joy and deliveries not an issue however would say that on the rare occassion when I’ve had cause to complain regarding a delivery issue Wayfair have been there to check issue and if needed refunded straight away.
All stress free which is appreciated as being disabled I hate it when companies quibble over details.
July 24, 2026
Reply from Wayfair UK
We're so pleased to hear that you find ordering from us a joy and that our customer service has been helpful when issues arise. We truly appreciate your kind words and are glad we could provide a stress-free experience.
Wayfair UK
Easy ordering
Easy ordering, came exactly as expected time wise. Easy to put together. Took just over an hour but lots of pieces. Fits perfectly in the space I wanted it for and looks very nice
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear that your ordering experience was easy and that the delivery was as expected! It's wonderful that the item fits perfectly and looks very nice in your space.
Wayfair UK
Reply from Wayfair UK
We are very sorry to hear about your experience with both the delivery and our customer service. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Order arrived on time and table had a…
Order arrived on time and table had a chip on it, I sent a pic and they sorted this out with no problem,
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear your order arrived on time! We're also glad we could resolve the issue with the chipped table for you without any problems.
Wayfair UK
I never got my package despite DHL…
I never got my package despite DHL saying I signed for it as posting a very blurred picture. I'm in dispute with them at the moment.
Then when I went online to complain to Wayfair they couldn't find my account or order so I'm feeling rather miffed
July 28, 2026
Reply from Wayfair UK
Thank you for taking the time to leave a review , however we are sorry for any disappointment caused . We would like to help make this better for you. We have contacted you directly via email.
WayfairUK
Reply from Wayfair UK
We are so pleased to hear that you found the canvas beautiful and that you were happy with the quick delivery! Thank you for your wonderful feedback.
Wayfair UK
It’s a lovely fire and was easy to…
It’s a lovely fire and was easy to assemble. I am very pleased with it. Didn’t take long to arrive.
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear you found the fire lovely and easy to assemble. It's wonderful that you're very happy with it and that it arrived quickly!
Wayfair UK
Missing an entire part of the delivery …
The courier service DHL only delivered one box. I even asked the driver if this was complete as looked less for a bed ordered and was told this was all he had the box says parcel 2 of 2 so some has it for sure. I had also booked the assembly via Wayfair (over priced!) - upon arrival the Tradesman confirmed one entire box with parts was missing as there should be 2 x boxes for the bed. Called Wayfair spent over an hour where I was told il have a reply in 24 hours but all replies now saying 2 working days. There is nothing streamlined here and still waiting for a resolution …. (Sorry but not even worthy a star) I’m sure the item itself if and when assembled might be okay but defeats getting it done for a new Guest-room when visitors expected!!!!
July 28, 2026
Reply from Wayfair UK
We are truly sorry to hear about the difficulties you've experienced with your recent order, especially with the missing box and the assembly. This is certainly not the seamless experience we aim to provide.
From reviewing the tracking for the bed we can see the second box has been scanned at the delivery depot and our carrier partner are working on scheduling delivery for you. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Reply from Wayfair UK
We're so pleased to hear that you received really good quick service and are very happy with your purchase! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
Thank you for your wonderful feedback.
Wayfair UK
Purchase and delivery processes were…
Purchase and delivery processes were very good. The delivery guys were outstanding and very helpful. Would recommend.
Well done Wayfair.
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear that your purchase and delivery processes were very good! It's wonderful that our delivery team was outstanding and very helpful. We truly appreciate your recommendation.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you received excellent service and fantastic delivery! Thank you for your wonderful feedback.
Wayfair UK
Terrible 2 weeks late
Terrible 2 weeks late, no communication, still hasn’t arrived. Don’t know if I’ll ever receive it AWFUL!!!!!!!
this has happened twice can you believe it
July 22, 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Not as described
Bought an "out of the box" rug, description says "inspected and perfect" which it definitely is not! It is twisted and doesn't lay flat which is obvious to see as soon as it's unrolled
July 28, 2026
Reply from Wayfair UK
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks,
Wayfair UK
Thumbs up for Wayfair big fat zero for DHL.
Wayfair were absolutely great and the office chair is good its my second one, the first lasted several years of long daily use. The seat padding could perhaps be a bit thicker but a thin cushion solves that. It reclines and tilts and not many of those about especially of this quality and price. Only complaint about Wayfair is they didn't do much to help with my DHL delivery problem. Which was by far the worst delivery experience I have ever, that ever had and I thought I had few bad ones. If I thought I was ordering something else via DHL I would have to think again. But in fairness to Wayfair they were not in control of this delivery straight from the supplier. Wayfair have always been good. But DHL what an absolute shockingly disgraceful way to run a business surprised they are as big as they are, but then maybe that's their problem.
July 27, 2026
Reply from Wayfair UK
We appreciate you taking the time to share your detailed feedback regarding your recent purchase and delivery experience. It's wonderful to hear that you are pleased with the office chair and its quality, especially as it's a repeat purchase. We also note your suggestion about the seat padding, and we value that insight.
We are truly sorry to learn about the significant difficulties you encountered with the DHL delivery. We understand how frustrating such an experience can be, and we sincerely regret that the delivery process did not meet your expectations. While we strive to ensure a smooth experience from order to delivery, we acknowledge that issues with third-party carriers can sometimes arise. We are always working to improve our processes and partnerships to prevent such occurrences in the future.
Wayfair UK
Very fast delivery.
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear you received a fast delivery! Thank you for your wonderful feedback.
Wayfair UK
Had a good choice of work stations
Had a good choice of work stations, but only one would fit in the space we had, it is still a good work station for my wife to make her jewelery and grandaughter to make her bits and pieces.
July 28, 2026
Reply from Wayfair UK
We're so glad to hear that the workstation is working out well for your wife and granddaughter's creative projects! We appreciate you sharing your positive experience with us.
Wayfair UK
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