i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
Company replied
Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and responsive
Quick and responsive, provided clear and simple information that answered my query straight away
September 23, 2026
Reply from Sapphire
Hi Clare,
Thank you for your lovely review! We're really pleased to hear that you found our information clear and straightforward, and that we were able to resolve your query quickly. We really appreciate you taking the time to share your experience.
I got supported by Meg and my issue was…
I got supported by Meg and my issue was resolved swiftly with a high quality.
September 17, 2026
Unprompted review
Reply from Sapphire
Hi Melih,
Thank you for your fantastic feedback! We're so pleased to hear that Meg was able to resolve your issue swiftly and provide you with a high-quality service. We'll be sure to pass your kind comments on to her.
Best wishes,
The Sapphire Team
I didnt stay long on the queue and I…
I didnt stay long on the queue and I was sorted immediately I got through
September 23, 2026
Reply from Sapphire
Hi Ademola,
Thank you for your 5-star review! We're delighted to hear that you didn't have to wait long and that we were able to get everything sorted for you straight away. We really appreciate your feedback.
Best wishes,
The Sapphire Team
Sapphire DNP is great
In my opinion, Sapphire is the best umbrella company out there.
Hannah dealt with my call and has been very helpful, professional and competent!
September 22, 2026
Reply from Sapphire
Hi Lena,
Thank you so much for your fantastic review and kind words about Sapphire! We're delighted to hear that Hannah was able to assist you and that you found her helpful, professional and knowledgeable. We'll make sure your lovely feedback is passed on to Hannah.
Best wishes,
The Sapphire Team
The staff was polite and helpful in a…
The staff was polite and helpful in a professional manner.
September 22, 2026
Reply from Sapphire
Hi Tia,
Thank you for your 5-star review! We're really pleased to hear that you found our team polite, helpful and professional. We really appreciate you taking the time to share your experience with us.
Best wishes,
The Sapphire Team
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Jay was extremely helpful
Jay was extremely helpful, and resolved issue straight away, thank you 😊
Michelle Ferry
September 21, 2026
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
they are a big scammer i ordered 6000…
they are a big scammer i ordered 6000 3-pieces embraided organza dress but they sent me only dupatta without dress i also contact with them on email and call but they never answer me and not compensate with me that i paid for the whole dress eventually i am very dissatisfied of this brand its just a garbage left i think their is a polite advice i think they should leave this brand bcz they have not enough energy to handle this brand
September 17, 2026
Unprompted review
Reply from Sapphire
Hi Aimen,
You have reviewed the wrong Sapphire company as we are a payroll provider rather than a clothing brand.
Thanks,
Sapphire Customer Experience Team
Professional and constructive…
Professional and constructive communication. Very good service.
September 18, 2026
Reply from Sapphire
Hi Kamil,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our communication professional and constructive and that you received very good service from our team.
Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team. Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards,
The Customer Support Team
The lady today was great and fast with…
The lady today was great and fast with her response to my question.
She seems a genuinely happy and bubbly person to converse with, even if it is not so good news, with a slight delay in payment.
But this has nothing to do with the lady answering the phone.
September 18, 2026
Reply from Sapphire
Hi Simon,
Thank you for your wonderful feedback. We're pleased to hear that our team member was able to assist you quickly and professionally with your enquiry.
It's especially rewarding to know that her friendly and positive approach helped make your experience a pleasant one, even while discussing a payment delay. We truly appreciate your understanding and your recognition of the service provided.
Thank you for taking the time to share your experience.
Kind regards,
The Customer Support Team
Prompt payment
Prompt payment, prompt and clear response to queries from the support team.
September 18, 2026
Reply from Sapphire
Hi Wayne,
Thank you for your 5-star review and kind comments.
We're delighted to hear that you've experienced prompt payments and received clear and timely responses from our support team. Providing efficient service and keeping our customers well informed are priorities for us, so it's great to know we're meeting your expectations.
We appreciate your support and look forward to assisting you again whenever needed.
Kind regards,
The Customer Support Team
Efficient my enquiry resolved instantly
September 18, 2026
Reply from Sapphire
Hi,
Thank you for your positive review.
We're delighted to hear that your enquiry was resolved instantly and that you found our service efficient. Providing quick and effective support is what we strive for, and it's wonderful to know we delivered that for you.
We appreciate your feedback and thank you for choosing us.
Kind regards,
The Customer Support Team
Although the 1st CSA didn't have all…
Although the 1st CSA didn't have all the answers, she was quite professional and when I was passed onto someone to help, that was done expedìously and she was well knowledgeable and clear in explaining.
September 17, 2026
Reply from Sapphire
Hi Garnet,
Thank you for your review we really appreciate your honest feedback and glad we could help with your queries.
Thanks,
Sapphire
This would have been 5 stars if the…
This would have been 5 stars if the original issue had not been your companies mistake to start with, but your team have rectified this and I am really happy with the service.
September 8, 2026
Reply from Sapphire
Hi,
Thank you for your review.
We're sorry to hear your experience wasn't up to Sapphire standards originally but really glad to hear we were able to rectify this.
Thanks,
Sapphire
Just signed up and honestly the hoops…
Just signed up and honestly the hoops to jump through to get paid for hours you have worked. My agency had done everything on their end. I have used various umbrellas in the past but they could all pay out same day. I was told I could when I signed up Sapphire and once signed up they told me it was Fridays. Even with advance request one person was telling me one thing and then someone else told me something different via email. Communication between departments was poor and it seems more about getting you signed up than actually providing a service once you had.
September 15, 2026
Reply from Sapphire
Hi Mark,
Thank you for taking the time to leave your review.
Firstly, I'd like to apologise for the frustration and confusion you experienced during your onboarding process. We take all feedback seriously, and I appreciate both your patience while I investigated the issue and the time you spent speaking with me today.
Following our discussion, I can confirm that incorrect information was provided regarding the payroll cut-off time. Due to some recent internal process changes, there was a misunderstanding which resulted in inconsistent communication from our teams. I have raised this with the relevant departments to ensure the correct information is shared going forward and to help prevent a similar experience for others.
I'm pleased that we were able to discuss your concerns and reach a resolution together. We genuinely appreciate you giving us the opportunity to put things right, and we hope that your experience moving forward reflects the level of service we strive to provide to all of our workers.
Should you have any further questions or need any support, please don't hesitate to get in touch.
Kind regards,
Hayley Sands
Customer Experience Team Leader
Reply from Sapphire
Thank you for taking the time to leave Sapphire a review :)
Sapphire Customer Experience Team
Sapphire are outstanding for small and…
Sapphire are outstanding for small and owner-managed businesses. Deadlines are met early, the advice is clear and commercial, and they make certain everything we are properly entitled to is claimed and evidenced.
Special mention to Alex, my account manager, who is quite simply brilliant — proactive, responsive, and always a step ahead. I would recommend Sapphire to any small business without hesitation.
September 15, 2026
Reply from Sapphire
Hi Mamacs,
Thank you for a lovely review and we will pass your feedback onto Alex!
Best wishes,
Sapphire Customer Experience Team
Great customer service
Great customer service - always very courteous and helpful! Hannah in particular was a delight to deal with.
It would be great if they could have a wider FAQ section.
September 15, 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for sharing such lovely feedback and we will be sure to pass this onto Hannah!
Best wishes,
Sapphire Customer Experience Team
Have been a client for the last 4 years…
Have been a client for the last 4 years never had an issue
August 4, 2026
Reply from Sapphire
Thank you for taking the time to leave a wonderful review, so glad to see you've been with us for 4 years!
Sapphire Customer Experience Team
Excellent Customer Services
Excellent Customer Services and Support, cannot fault with it
Definitely recommended if the Umbrella company is available for their services.
Keep up the good work..
September 13, 2026
Unprompted review
Reply from Sapphire
Thank you for such a lovely review, glad to hear you're enjoying our services!
Sapphire Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.