i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
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Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service - always very courteous and helpful! Hannah in particular was a delight to deal with.
It would be great if they could have a wider FAQ section.
September 15, 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for sharing such lovely feedback and we will be sure to pass this onto Hannah!
Best wishes,
Sapphire Customer Experience Team
Have been a client for the last 4 years…
Have been a client for the last 4 years never had an issue
August 4, 2026
Reply from Sapphire
Thank you for taking the time to leave a wonderful review, so glad to see you've been with us for 4 years!
Sapphire Customer Experience Team
Excellent Customer Services
Excellent Customer Services and Support, cannot fault with it
Definitely recommended if the Umbrella company is available for their services.
Keep up the good work..
September 13, 2026
Unprompted review
Reply from Sapphire
Thank you for such a lovely review, glad to hear you're enjoying our services!
Sapphire Customer Experience Team
Reply from Sapphire
Thank you for taking the time to leave a wonderful review!
Sapphire Customer Experience Team
Sapphire are a good Umbrella company…
Sapphire are a good Umbrella company who know what they are doing. Easy setup and payments made on time week after you submit your time sheets and expense. No stress!
September 8, 2026
Reply from Sapphire
Thank you for your review, so glad to hear there's no stress.
Sapphire Customer Experience Team
Your deduction too bad. I am upset
Your deduct too bad
I can never refer someone to you.i am very upset
September 11, 2026
Reply from Sapphire
Hi Imeh,
Thank you for your time on the phone earlier today. I'm really glad we were able to talk through the payments and give more context on the deductions relevant to yourself.
If there is anything at all that we can help with further, we'd be more than happy to help.
Hayley Sands
Customer Experience Team Leader
Incompetent. Avoid at all cost!
Incredibly Incompetent. I haven't received my payment in two weeks. Everytime I call Sapphire they put me on hold just to tell me they'll have to get back to me (which they don't). I've called them almost 10 times now and the same thing happens.
September 11, 2026
Unprompted review
Reply from Sapphire
Hi Ishaaq,
Thank you for sharing your feedback. We're very sorry to hear about the delays you've experienced and the frustration caused by not receiving your payment within the expected timeframe.
We understand how important timely payments and effective communication are. Your comments regarding the support you've received have been noted, and we apologise that we have fallen short of the standard you should expect from us.
Please contact our team directly, quoting your details, so we can urgently review your case and provide an update.
Kind regards,
Sapphire
Abia responded to my query with…
Abia responded to my query with professionalism by calling me back and providing appropriate information and confirming with an email regarding the query.
She’s a good listener respectful and ensuring that she returns calls or emails effectively.
September 10, 2026
Reply from Sapphire
Hi Lynn,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Abia provided professional service and kept you informed throughout the process. It's wonderful to know that her communication, attentiveness, and commitment to following up made a positive impression.
We will be sure to pass your kind comments on to her.
Reply from Sapphire
Hi Ross,
Thank you for your review.
We're pleased to hear that Hannah was polite and helpful during your interaction with us. Providing friendly and effective support is something we strive for, and it's great to know Hannah delivered this for you.
We appreciate your feedback and look forward to assisting you again in the future.
Reply from Sapphire
Hi Tina,
Thank you for your review :)
The Sapphire Team.
Reply from Sapphire
Thank you for your fantastic review.
We're delighted to hear that you've found us easy to contact and work with. Providing a straightforward and positive experience for our workers is a key priority, so it's wonderful to receive such positive feedback.
We appreciate your support and look forward to continuing to work with you.
The Sapphire Team
Effective communication
Effective communication
Calm and collective team always polite when communicating
Help customers reach their need
Staffs and the team are very supportive
September 9, 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
i can't speak highly enough of…
i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable,
Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella company I’ve had, Dealing with them is completely hassle-free,
i can thoroughly recommend this company,
September 8, 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Very efficient!
September 8, 2026
Reply from Sapphire
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
great support and very helpful
September 8, 2026
Reply from Sapphire
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
These people are demanding personal…
These people are demanding personal documents that they have no right to request, and they are withholding my wages. The matter has already been submitted to ACAS.
September 4, 2026
Unprompted review
Reply from Sapphire
Hello Vadim,
Thank you for your review.
I am very sorry to hear you have not been paid and that you are have been requested to provide documents.
Please can you reach out to Support@sapphireorg.co.uk or call us on 01625539997 Option 2 and ask for myself as i would like the opportunity to resolve this for you.
Thank you
The Sapphire Team
Megan
Reply from Sapphire
Hi AR,
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
Kind regards,
The Sapphire Team
Reply from Sapphire
Hi Morufu,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel some of our charges could be reduced. We understand that costs are an important consideration, and we continually review our services to ensure we provide value alongside the support and compliance services we offer.
We would welcome the opportunity to discuss your concerns further and review your experience. Please feel free to contact our Customer Experience Team
Reliable and trustworthy
Very pleased with the service at Sapphire. Friendly and responsive customer service and the team managed to process and bill my pay for the end of the week even though my timesheet was approved quite late. So far I have had a much better experience with Sapphire than the previous umbrella company I used. Thank you!
September 4, 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for your wonderful 5-star review. We're thrilled to hear that you've had such a positive experience with Sapphire and that our team was able to process and bill your pay in time despite the late timesheet approval.
Providing reliable, responsive customer service is something we take great pride in, so it's fantastic to know we've made a positive difference compared to your previous umbrella company. We'll be sure to share your kind comments with the team.
Thank you for choosing Sapphire, and we look forward to continuing to support you.
Great experience overall
Great experience overall. Team are always happy to help with queries no matter how insignificant
Great support today from Jay especially but also the wider team. Thanks very much!
September 4, 2026
Unprompted review
Reply from Sapphire
⭐ 5 Stars
Hi Tudor,
Thank you for your 5-star review. We're delighted to hear that you had a nice experience with our service.
Regarding your payslip request, please contact our support team directly, and we'll be happy to assist you in obtaining it as quickly as possible.
Thank you for your feedback and for choosing our services.
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