i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
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Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Sapphire
Hi AR,
Thank you for your 5-star review. We're delighted to hear that you found our service professional. Providing a high standard of support to our customers is always our priority, and we appreciate you taking the time to share your feedback.
Kind regards,
The Sapphire Team
Reply from Sapphire
Hi Morufu,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel some of our charges could be reduced. We understand that costs are an important consideration, and we continually review our services to ensure we provide value alongside the support and compliance services we offer.
We would welcome the opportunity to discuss your concerns further and review your experience. Please feel free to contact our Customer Experience Team
Reliable and trustworthy
Very pleased with the service at Sapphire. Friendly and responsive customer service and the team managed to process and bill my pay for the end of the week even though my timesheet was approved quite late. So far I have had a much better experience with Sapphire than the previous umbrella company I used. Thank you!
September 4, 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for your wonderful 5-star review. We're thrilled to hear that you've had such a positive experience with Sapphire and that our team was able to process and bill your pay in time despite the late timesheet approval.
Providing reliable, responsive customer service is something we take great pride in, so it's fantastic to know we've made a positive difference compared to your previous umbrella company. We'll be sure to share your kind comments with the team.
Thank you for choosing Sapphire, and we look forward to continuing to support you.
Great experience overall
Great experience overall. Team are always happy to help with queries no matter how insignificant
Great support today from Jay especially but also the wider team. Thanks very much!
September 4, 2026
Unprompted review
Reply from Sapphire
⭐ 5 Stars
Hi Tudor,
Thank you for your 5-star review. We're delighted to hear that you had a nice experience with our service.
Regarding your payslip request, please contact our support team directly, and we'll be happy to assist you in obtaining it as quickly as possible.
Thank you for your feedback and for choosing our services.
The experience was nice just some time…
The experience was nice just some time i need to Please send me the payslip.
September 4, 2026
Unprompted review
Reply from Sapphire
Hi,
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that you've had a great experience with our team and that you find us helpful and supportive. We'll be sure to pass your kind comments on to Jay and the wider team, who will be delighted to know their efforts made a positive difference.
Thank you again for your support. We look forward to assisting you in the future.
Reply from Sapphire
Hi Ben,
Thank you for your review.
We're pleased to hear that you found our service reliable and prompt. Providing efficient support and a positive customer experience is always our goal, so it's great to know we met your expectations.
We appreciate your feedback and look forward to helping you again in the future.
Reply from Sapphire
Hi Alina
Thank you for your lovely review, we will pass this feedback on to Jay!
Have a lovely evening
From the Sapphire Team :)
Meg 5* thank you
Meg, the customer service executive was very helpful, and saved me time.
September 2, 2026
Unprompted review
Reply from Sapphire
Hi Charlie
Thank you for this review, we will ensure this is passed on to Meg
Have a lovely evening
From the Sapphire Team :)
Listened to me and tried to help despite difficulty in resolving the issue.
Trying to help
September 2, 2026
Reply from Sapphire
Hi Nico
Thank you for your excellent review.
We're pleased to hear that you've experienced prompt, consistent service and that our team has been able to provide the friendly support you deserve.
We appreciate your feedback and look forward to continuing to support you.
Kind regards,
The Sapphire Team
Went above to help me out !!!
I went to a job with net temps agency, i drove 7 hours , started at 1700hrs and finished at 0230hrs. I couldnt continue the job unfortunately due to accommodation issues and i tried to sleep in my car without sucess.
My 8 hours i was due to be paid on friday was paid to me early so i could work somewhere else . The lovely woman who helped me out after her shift was over stayed behind to make sure i was paid early and could start my new job.
She went well above and beyond for me and she literally couldnt have done any more for me.
100/100 service. Thank you again team .
September 2, 2026
Reply from Sapphire
Hi,
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had a good experience with Sapphire while working through your agency placement.
Thank you again for your kind words and continued trust in Sapphire. We wish you all the best in your ongoing role and look forward to supporting you in the future.
Kind regards,
The Sapphire Team
Great umbrella company
I’ve been using Sapphire as my umbrella company as a contractor and have been really impressed with the service.
The whole process has been straightforward from the start, and their team have always been helpful and quick to respond whenever I’ve had a question.
Payments have been reliable and everything is clearly explained, which takes away a lot of the usual hassle that can come with contracting. I also appreciate having a team I can actually speak to when I need support rather than being passed around different departments.
Overall, Sapphire has made the admin side of contracting really easy for me. I’d definitely recommend them to other contractors looking for a reliable umbrella company.
September 2, 2026
Unprompted review
Reply from Sapphire
Hi Bobby,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you've had such a positive experience with Sapphire.
Making contracting as straightforward and stress-free as possible is exactly what we aim for, so it's great to know that our responsive support, clear communication, and reliable payments have made a difference. We're especially pleased that you've found our team approachable and easy to reach whenever you need assistance.
Thank you for your recommendation and for choosing Sapphire. We look forward to continuing to support you throughout your contracting journey.
Kind regards,
The Sapphire Team
They're true to their word and are very…
They're true to their word and are very reliable
July 31, 2026
Reply from Sapphire
Hi,
Thank you for your review. We're delighted to hear that you've found us reliable and true to our word.
Providing a dependable service that our contractors can trust is incredibly important to us, and we appreciate your feedback.
Thank you for choosing Sapphire.
The Sapphire Team
Easy to get in touch and the staff are…
Easy to get in touch and the staff are willing to go the extra mile. Nothing is to much trouble and problems are quickly resolved. The app is very straightforward to use and the payments are always on time if not early. I can whole heartedly recommend this company to anyone.
August 24, 2026
Reply from Sapphire
Hi Alan,
Thank you for your wonderful feedback.
We're pleased to hear that you've found our team easy to contact and willing to go the extra mile. It's also great to know that you find the app straightforward to use and that our prompt payments and quick issue resolution have met your expectations.
Your recommendation means a lot to us. Thank you for being part of Sapphire.
Kind regards,
The Sapphire Team
Telephone engagement and quick response…
Telephone engagement and quick response to your issues.
August 28, 2026
Reply from Sapphire
Hi Deborah,
Thank you for your review.
We're pleased to hear that our team was able to provide quick responses and support when you needed it. Delivering efficient and helpful service is something we pride ourselves on.
We appreciate your feedback and thank you for choosing Sapphire.
Kind regards,
The Sapphire Team
Reply from Sapphire
Hi Guzi,
Thank you for taking the time to leave a review.
We're delighted to hear that you've found our staff responsive and helpful. Providing excellent support to our contractors is always our priority.
We appreciate your feedback and look forward to continuing to assist you.
Kind regards,
The Sapphire Team
Meghan was very helpful and provided…
Meghan was very helpful and provided very clear advice on my enquiry. She showed confidence and knowledge is an asset to your organization! - Temitayo Olatunji.
August 28, 2026
Reply from Sapphire
Hi Temitayo,
Thank you for your kind words and for highlighting Meghan's support.
We're delighted to hear that she was able to provide clear, knowledgeable advice and assist you with your enquiry. We will be sure to pass your feedback on to Meghan, who will be pleased to know her efforts have been recognised.
Thank you for choosing Sapphire.
Kind regards,
The Sapphire Team
Excellent, knowledgeable support
Prompt, consistent service and always ready to help with a friendly phone call.
August 20, 2026
Reply from Sapphire
Hi B Saunders,
Thank you for your excellent review.
We're pleased to hear that you've experienced prompt, consistent service and that our team has been able to provide the friendly support you deserve. Building strong relationships with our contractors is something we truly value.
We appreciate your feedback and look forward to continuing to support you.
Kind regards,
The Sapphire Team
Reply from Sapphire
Hi,
Thank you for taking the time to leave a review.
We're glad that you were able to get the answer you needed quickly. Providing clear and timely support is very important to us, and we're pleased that this was reflected in your experience.
Thank you for choosing Sapphire.
Kind regards,
The Sapphire Team
Extremely Disappointing Experience
Extremely Disappointing Experience
This has been an absolute nightmare from start to finish.
I emailed the company with important information that needed to be updated on my payslip. I was then told by customer service, “Well noted, the changes have been sent to the payroll team.” Naturally, I trusted that this had been dealt with.
Instead, I spent hours chasing the company to get my payslip corrected, only to be told that customer service could not even find my original email. I was then left in the ridiculous position of having to prove that I had actually sent the email, despite the fact that the same customer service team had already acknowledged it and confirmed that the changes had been passed to payroll.
To make matters worse, the WhatsApp contact number is essentially a bot, so there is no meaningful human support when you actually need help. When something as important as your payslip is involved, this level of communication and accountability is simply unacceptable.
What exactly am I paying for? I expected a professional service, proper communication, and for information I provided to be acted upon. Instead, I was left chasing different departments and wasting hours trying to resolve an issue that should never have happened in the first place.
This experience has completely destroyed my confidence in the company. I would never recommend them to anyone, even if they offered a £1,000 incentive to do so. The amount of stress, wasted time and frustration I have experienced is simply not worth it.
An extremely poor service and, frankly, an absolute nightmare. I would strongly advise others to think twice before using this company.
August 27, 2026
Unprompted review
Reply from Sapphire
Hi Marie,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you’ve had and appreciate how frustrating it must have been to have to repeatedly follow up regarding an important payslip amendment.
We take concerns around communication, payroll information and the handling of customer queries seriously. We would like the opportunity to look into what happened here, particularly around the communication you received and the subsequent difficulty locating your original email.
We appreciate your feedback regarding the different channels of communication available to you, and we’ll ensure your comments are shared with the relevant teams.
We’re sorry that your experience has left you feeling this way about our service. If you’re happy to do so, please contact our team directly with your details so that we can review the matter further and understand where we could have handled things better.
Kind regards,
Sapphire Team
great experience…
I have always had a great experience with SSS. Today especially they helped me with an issue of updates, suggesteed a solution and are helping me with a new laptop. Greatly appreciate their help and knowledge.
August 26, 2026
Unprompted review
Reply from Sapphire
Hi Karen,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that the team were able to help with your issue, suggest a solution and assist you with getting a new laptop.
It’s great to hear that you found the team knowledgeable and helpful. We’ll make sure your kind comments are passed on to the team.
Thanks again for taking the time to leave us a review — it’s really appreciated! 💙
Kind regards,
Sapphire Team
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