Planet Earth Travel Insurance Reviews 

I needed to cancel my insurance within the 14 day cooling off period; the phone was answered promptly and Ken was really friendly and efficient and explained the process well. I’d definitely look to use them again when I need to re-book travel insurance

Very friendly efficient operator
Extremely helpful.Highly recommended.

Absolutely shocking customer service! Phoned to ask about progress with claim. They would get back to me they said. Guess what they did not. I phoned again and this time was told apparently I sent my claim to the wrong address even though this was the address printed on the form. Fortunately I had taken the precaution if sending recorded delivery so it was found. Then they rejected it stating there was no provision for delay. The problem was my flight was cancelled not delayed. I am still awaiting payment of a claim.
It is worth pointing out that this company works a “diversion” tactic and claims are dealt with my ETI services. Have a look at reviews for ETI services, as it is the worst company I have seen reviews for!
Don’t go near either Planet Earth or ETI services!

Ken..what can i say about Ken... he was so polite and helpful, very professional,i wish all customer service workers were like him.

The information was given in a clear and helpful way.
It was comprehensive, with all the pros and cons explained. The agent was knowledgeable, friendly, professional and transparent. I am pleased to recommend Planet Earth

We had to cancel a recent holiday due to the unforeseen illness of my mother,leading to us having to make a claim. Our claim was dealt with within a week of submission (we sent everything by recorded delivery) and within 3 days we received a refund of our holiday costs to our bank account. Excellent service provided and no nonsense correspondence from Jarrod. Thank you.

The sales staff are excellent, always knowledgeable and helpful in finding the right policy to meet our needs. Prices are competitive and value for money.

I had more complex travel insurance requirements than normal - length of cover required, health, age etc.
I found Jeremy at Planet Earth extremely helpful in guiding me through these issues and coming up with solutions than very much met my needs.
To cap it the price quoted was very competitive.
I spoke to many providers and have no hesitation in saying Planet Earth were streets ahead so I would thoroughly recommend others to consider using them.

iI HAVE USED THEM BEFORE AND WILL USE THEM AGAIN EVERYTHING IS EXPLAINED SO STRAIGHT FORWARD

Very Helpful Staff!

Ken Lewis was extremely helpful.
My experience with my holiday insurance was really quick and exactly what I asked for.
Would recommend Planet Earth to family and friends.

The advice and information given to me was clear and relevant to the insurance cover requested

I phoned the helpline and spoke to a real person (Ken) who was able to answer my questions directly, this allowed the insurance product to be tailored to my needs. Good service and well a priced product.

I had been recommended this insurance company by my holiday agent. Having had travel policies previously with other companies which seemed to take a time going through personal information and also being on the phone to them for ages, this phone call to the Planet Earth agent made the process including the price easy. I would certainly use this company again as speaking to them simplified the whole application process.

Managed to talk to an agent quite quickly. Ken was very helpful at amending my travel insurance and forwarding the new documents.

I have been using this company for a number of years now and have always received great service. Jeremy and Ken have always been very friendly and helpful during our phone conversations. I've also been impressed by how quickly the relevant paperwork arrives in the post.

I sent in my claim on July 14th via post following the instructions on my insurance documents. No acknowledgement or any kind of reply was received. On Sept 17th I followed this up via email and to this date I still have no acknowledgement or reply from the Insurance company.
Is this just a scam and have I been ripped off?

My other son feel ill three days ago and I am still waiting for a case reference I emailed all my details and had a response asking for a telephone number which I sent right away but still await a case reference they clearly do not have enough staff to deal with the amount of policies they sell I have had to pay out over £1700 dollars so far I can’t wait to see how long it takes to get that refunded. Judging by over reviews I am going to have a long wait. I am leaving another review as they seem to responded to these reviews quicker than they respond to the emergency email address

A very good telephone manner, I did not feel rushed or that all the company wanted was a sale. Clear helpful guidance ensuring I understood the product offered by the company.

Ken was extremely helpful when renewing my policy.
Very polite and has a good sense of humor
With his advice I was able to save a substantial amount on my annual premium.

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