Planet Earth Travel Insurance Reviews 

We have now used this company for 2 years running and never had a problem also there customer service is great. So thank you

Ken Lewis was very understanding when I explained my son had Down syndrome when asking if this needed to be drawn to Ken's attention when getting a quote for holiday insurance

I had to PEI this morning and was vert pleased with the help I recieved and the speed of which I was dealt with, all details and alterations were explained and changed quickly and emailed straight over whilst on the phone with customer service. This gave me confidence in PEI and if I need to make a claim in the event of any issues.

Woeful experience. Delayed luggage cover refused payout. Seemed a perfectly valid claim - but diddled in the small print.
Loads of admin undertaken gathering documents, 6 weeks wait for a service response (via a separate company) - then a let down.
Outcome might be accurate but it certainly didn't feel fair. Felt like mis-selling that feature to be honest.

They take your money very easy. But don't want to talk with you if making a claim. Keep well away from them. Disgusting.

I called May Day Assistance for a medical emergency whilst in Florida 2 months ago and expected them to deal directly with the hospital and then received a $16000 hospital bill yesterday. Cannot seem to contact anyone at May Day Assist as it is the emergency line only and Planet Earth is the Sales Office. I am hoping Tim I spoke with at Planet Earth can direct my query and once I get a resolve, I will change my review accordingly.

I am sorry to say I think this firm intentionally delays paying claims in order to maximize use of funds. My claim for cancellation due to my wife's illness has remained without action for over 9 weeks. It is straightforward, documented and despite correspondence asking for action nothing happens. They are fully aware I can only bring the Ombudsman in after 3 or 4 months. Having worked in insurance for 40 years I think their business model is disgusting. I say that as a Fellow of the Chartered Insurance Institute.

If I could give a negative 500 stars I would. They have ruined our life this year. Avoid Planet Earth and Ergo (can't even tell which one is my actual
Insurance company anymore) at all costs. Beware, if you need to claim it will cost you. Bought an annual policy with covid cover in good faith and contracted covid just before we were due to fly to the US for our dream holiday. Taken 6 months to go through the claims process and decline the claim. A perfectly valid claim. 6 months of stress and a loss of over £10,000. Now seeking legal advice. This is the worst experience of my life.

Appalling.
I had an accident in 2021 on holiday. I was referred to Mayday Assistance. They were slow in giving any advice and support. They did nothing for me.
I sorted it out myself with visits to Physio and X Ray and Doctor.
Mayday processed my claim. I filled in all required paperwork.
In April - 6 months after, Mayday stopped answering my requests for an update. They did not phone me back.
I then called Planet Earth - and was told that they would deal with my claim! Why have I wasted 6 months with Mayday?
I called Claims and asked for someone to contact me. Nobody did. I called again. Nobody responded.
Today - they said "Sorry" - but give Mayday another 4 weeks please! (That would make it 10 months later)
Far too much work on my behalf, no clarity on what Mayday Assistance and Planet Earth do with regards to the claim, very poor communication, (ghosted now by Mayday).
I have begun legal proceedings.

Both of my children came down with chicken pox on holiday and we needed a fit to fly letter from a doctor so we were able to fly home.
I had really good service from the 24hr help team, who were able to advise me on what to do next (I’ve never had to claim on insurance before) and felt pleased that everything would be dealt with and I could claim the fee for the letters back.
After sending the documentation however, it has been downhill. I did not receive any confirmation of my documents being received for over a week. Once we returned from holiday, I called customer service and spoke to Tim (who has been brilliant by the way and seems frustrated himself) who has emailed the claims team twice now on my behalf and still I am yet to hear anything back. It has been 3 weeks since I sent the paperwork over and I still have no idea what is happening with my claim.
It’s a real shame, because both Tim and the team on the 24hr helpline were really good but the claims team have been a nightmare.

I made a mistake about the dates on my policy,i emailed the company and they replied very quickly and changed the dates right away.i was very impressed with the service i received and would recommend this company to everyone.Thank you very much.Brian Crawford.

Haven't made a claim but answered the phone quickly and dealt with my query the same day. One of the few companies to offer annual travel insurance for trips longer than 60 days so good experience so far. Hopefully I won't have to claim but if I do, I hope they deal with the claim as quickly and professionally as the service provided so far.

We needed a special letter confirming details of our Covid cover in order to apply for a Thailand Pass. After a quick call to customer services, Ken provided just what we needed within a couple of hours for a small admin fee. He knew what was required and the letter worked perfectly. Very helpful.

Great service and such a refreshing change to speak to a real human who is not only knowledgeable but also extremely helpful. I will certainly be using PETI again for my travel insurance needs.
A+

Excellent service from Planet Earth providing a friendly and personalised solution for my travel plans.

Had an issue with one of the names on the policy and it took 5 minutes via email for them to sort it out. Customer service was great.

If I could give negative star ratings, I would. I sent a claim since the beginning of January and I’ve not even had an acknowledgment that it has been received, talk less of being processed.

It’s impossible to reach the company by phone or email. It’s frustrating.

I called planet earth to get my travel insurance because I needed to check the covid cover because I am travelling to Thailand .. couldn't be happier spoke to a guy named ken very helpful and a very good price ...

I tested positive for covid so I had to postpone my overseas trip and cancel my travel insurance. The team at Planet Earth responded via my email request within 4 minutes and within 15 minutes the refund was processed! Super fast and efficient customer service. I shall definitely be going back to Planet Earth soon.