Z.COM  Reviews 267

Im very satisfied. Issue is resolve within an hour.

Thank you to Emely for being so patient in walking me through the process of accessing my website and addressing all my issues and concerns.

I also would like to thank Huisin G who assisted me numerous times previously.

I've been using your Live Chat support for all of my issues regarding my account and website, and every time - they were fixed! Shoutout to Veronica and Markus, super helpful and competent!

Hi, Live Chat was better,

while the internal customer support system of the dashboard was not responded to.

Interesting people , helps me save a lot of time with prospecting, simple and efficient "Markus + Veronica" Keep up the good work guys ***RATING-10-STAR*** ...

There's a transition with Z.COM that we need to migrate webhosting from 'old' z.com to 'new' z.com - I'm no techy but can understand clear guidance & instruction (step-by-step) - Z.COM Chat CSR delivered did just that! Shout out to Markus and Veronica for their much-much patience as they assisted me through the whole process of migrating from the old webhosting to the new webhosting! Help extended on how to do the fixing of the "NAMESERVER" too!

Thanks for excellent service! Customer service at its best! Keep this going!

markus was a very fantastic employee. he assisted me and listen to my concern very well. he's exceptional. he understand my concern and make sure my problem will resolve effectively. eventhough i was frustrated and going around the circles. i have no words! just hats off to him. give him something to motivate him more! thanks!

marcus was very helpful and fantastic, he answered all my questions in a timely manner. 4 star for now because technically my issue is NOT yet resolve as i need to get back to you guys about my transfer of domain, anyway, you're doing great marcus!

I bought a domain gumeedent.com and a hosting. At first I am getting critical errors but with the help of their agent Markus, it was fixed right away. Thank you guys..Please be aware I will be back if problems persists. lol

Services and price are excellent, customer service is responsive and knows what they do. Would recommend to host a domain here with their new platform. Easy to use

I saw domcomp.com while searching for a z.com domain company. I meant to give it a chance. The first domain purchase price is due to the campaign. but I bought two domains, we paid with 3d security verification on my card. mastercard using my own personal card. However, the account purchase gave a fraud warning and the domains were canceled automatically. I wrote to the support team. After 24 hours, send me your ID, I have forwarded it. It's been 2 days. they barely verified the account. But the problem was not over, I asked if I would have to buy again, and it was said that if your ip address or card changes, yes, it will give a fake warning again. I don't understand, I use virtual cards and banks change their virtual card numbers every few months. IP addresses are not fixed anyway, a new IP is given every time the connection is cut. I have worked abroad with cloudflare.com, godaddy.com, purkbun.com and I have never had such a problem in any company. He said that you can buy a z.com domain, but domain hosting cannot be worked with a company that I need to verify account for every purchase. I canceled my purchases and bought my domains from cloudflare.com. It's not worth the torture for a $3 one-time discount. In addition, the panels and infrastructures are very mediocre, there are whmcs panels. it's cheap but problematic and I definitely wouldn't recommend it. I hope they read this and fix their problems.

They are such an amazing company for hosting and domain things. but wanted to give them 4.9 stars but there is no option like that I want to keep 0.1 stars just because they have no one to talk to on weekends. Otherwise, they are the best even company I met.

The service was a good and quick response by the representatives. Also, the Z com hosting and domain provider is a good quality due to less traffic in their server.

I bought domain name at Z.com and kept getting fraud reports while I submitted all the supporting documents.

When I try to submit a support ticket 3-4 days were still not supported. Then my ticket was closed and no reply from Z.com. (A very lousy service)

Zann was very helpful. She made sure she got my concerns loud and clear so she can make the best possible solution, and I appreciate it a lot. I was kinda frustrated when I initiated the chat but felt relaxed when I chat with her. She made the extra mile informing me of some stuff concerning my concern. What I like most is she took the responsibility for my request and will be happy to wait for an email notification from them after the completion of my request. Got an error message which asked me to contact them, it's about the registrant email address that is no longer working, and the platform does not allow me to do it. And I was lucky to get hold of Zann. Thanks a lot, Zann! You have treated my issue so well and what a job professionally done!

Z.com provide good service and customer support, they provide great plan for webs hosting, S$23 a year for personal plan and S$66 for business plan, I am very happy with Z.com for their support especially customer service and support for Japan HQ. I will give Z.com 10 Stars if I could.

very poor support after sale.. they suspend our email for 4days and counting.. its either they don't care about their customer or just have a very poor technical support.. we will definitely migrate to other provider asap.. i highly discourage to anyone specially business to avail their service.

I used it first time because it was recommended by domcomp*com as top registrar and cheaper rates. Sign up and tried registering a domain but to my surprise, it charged my card and the domain was not registered, but it will be registered for me passively by the system. “Pending” till now, 9 days later. Emailed back and forth with their customer support but no action to refund me with their non-fulfilled registration. You cannot call them (no number), online chat was bot to take message, emailed to emails in 9 days but no action. Here are my tickets:
Ticket #11-01-2022-7517
Ticket #21-01-2022-8058
Ticket #21-01-2022-4446
Very disappointed new customer! Avoid this registrar.

Follow Up: After rigourously emailing all their support sites. I reached out to my bank for reversal. After providing the bank my transaction details, I was refunded the very next day.

20 days after the initial domain purchase!!!!! This company wont budge! Beware, absolute time waster.