WebsiteBox.com 

I work on websites all the time and Website Box is really ROUGH to work with. The glitches are infuriating and the inability to customize anything is extremely frustrating. You can't hyperlink images, you can't adjust the settings on anything, and a number of their containers don't actually look the way they're supposed to--in other words, you select the container and then something weird like the buttons and the text overlay images rather than being below despite the fact the preview showed it to look a certain way (clear glitch)--and of course you can not fix or adjust it yourself. You will spend most of your time trying to find containers that will suit your purposes instead of selecting what you want and have any sort of ability to make adjustments. Sure, you can add pictures, but you have to perfectly align and crop them to get them to display correctly--and forget adding a hyperlink to that image that you just spent 30 minutes trying to get to look right. It's really not good. The IDX is good. I think they invested all their time in the IDX, which makes sense given how BRIGHTMLS has constrained Realtors into paying exorbitant fees for IDX feeds--data that they themselves input. Realtors have to pay for their own data. The industry is totally backwards when it comes to supporting agents and Website Box reflects the downside of that. Additionally, they have autochat responders that I have never actually had work in terms of getting a response back about an issue. You always have to call, wait on hold... and then talk to someone that may or may not be irritated that you are calling.

WebsiteBox is not only affordable, but their customer service exceeds my expectation. At the beginning, I had some issues in building website contents. There were some glitches. I was tired of dealing with the glitches, and ready to cancel the service. WebsiteBox has a great customer service and turned my decision around. They have hands-on help, video helps, and even screen-sharing type of assistant. I would recommend WebsiteBox to my fellow realtors.

I cancelled my subscription with websitebox and they keep trying to charge my card at least 3 times a week. I have email several times to kindly request to stop. They reply back letting my account won't be charge again. Next morning, they try to hit my credit card again. Frustrating! A site you can't trust.

As a self-employed individual, I have to constantly re-evaluate the tools I use. I explored a different website provider for a couple of months after years with Websitebox. Today, I found out that by suspending my IDX, I (unknowingly) canceled a plan (Plus) I was grandfathered into. Websitebox then wanted me to pay $299 for something I already had. I reached out to support, the issue got escalated and that basically was it. No consideration for the years that I'd been using the service. Pay or leave. So I left. And now I'm leaving reviews anywhere I can so people know what to expect. Reading some of the other reviews, seems there's a trend of lack of customer service. So you've been informed. Sites look great though, gotta give them that.

To the jerk at WebsiteBox who was mansplaining me left & right (DAN). A term that I do not use loosely and only reserve for the worst cases. Telling me that there systems could not see my changes from the 21st and thus they didn't exist...Ya, there were right there under the older revisions & I found them myself. Without your assistance.

Thanks for not helping and pushing blame on me left & right, telling me over and over again that I must have never hit publish on the changes. Ya, I hit publish on them OVER 30 times on the 21st. All I needed was help finding them and you tried to make me feel stupid. Over & over again you tried to push blame that it was my fault. Over and over again you told me those revisions DID NOT EXIST. Insinuated I must have not hit publish.

You told me the 16th and the 27th were the only revisions that existed as of recent. Ya, that simply wasn't true...and I did not misunderstand you. That is exactly what you said.

Dan, take your 20-years of customer service and shove it. You truly were no help today and deserve every bit of raised tone I pushed back on you for insinuating I was the dumb person who didn't make those changes. You deserve me injecting my voice into the conversation loudly when you continue to push blame. You deserve the choice cuss word I left for you right before I hung up the last time...Because honestly, you were abhorrent in how you treated me from the second I said I thought it could be a fluke in the backend of your system.

You don't immediately tell someone not to "blame WebsiteBox for this" Well obviously, if you can't see my changes there is an issue on the backend or you are incapable of deciphering your own system log. I just really needed help today and you tried to make me feel small from the get-go.

Oh, and btw...the issue was actually on your side the entire time. Thanks for that blame, Dan.

I asked d for help with my website and Mike Aleagha was quick and very helpful.

Thanks Mike

Worst customer service anywhere!!
They owe me money and refuse to pay it.
Save yourself, do not do business with this company!

Worst experience. Customer service is the worst ever. I am so frustrated with this whole process that I don't have the energy to write how horrible this experience has been.
Take my word for it. Save yourself the disappointment.

I paid the 99.00 to use their services. The person that was to help me set up the site was rude and ugly. I applied for a refund but never received it. It's appears they have foreign service providers and they are very short and resentful. This is a terrible company. Please don't get in involved.

I opted for help from one of the website box folks. He was excellent.
Knowledgeable, patient, and courteous. I am so glad I found this service.

Just joined WebsiteBox after my existing web provider was shutting down and the step-in was charging an atrocious monthly fee. Fairly easy to set up, especially if you are hands on or have managed your previous website. A great team and very helpful. Definitely would recommend.

WebsiteBox now has a new platform and it is fabulous. It is so current and better than ever. I did have a little trouble following converting my old legacy site to the new one but Salar was wonderful. I booked a half hour of time with him and he helped me get it up and running. He is so smart and quick. I leaned so much from him in that short period of time. I could not have done it without him. I don't have a lot of experience in this area. He made it painless. He deserves 10 stars. The new site is so superior to the old one and just as good as the one I was paying 90 dollars a month for. You can't beat the images and the clarity and ease of use that WebsiteBox now has! I love it! Thank you so much Salar for teaching me! You are the best!!!

The team at websitebox is excellent, easy to work with and replies to questions in a timely manner. It is understood that WebsiteBox.com is a do it yourself site and it takes a bit of time to understand what all that it can do. But, when you have a question that you can not figure out for yourself, the team will answer and so far I am very happy with the site.

ok I do not know where to begin. I have been with Website box for almost 10 years. These guys were there for me whenever I needed help. I have no technical background WHATSEOVER. With them, I managed to design two websites, wrote blogs and did a complete SEO on my own. Whenever I screw up anything, I can call them and these guys can help me from their end. I would NEVER recommend any other sites or hosting service but WEBSITE BOX..

Substandard product and unethical business practices. Once I cancelled they locked me out of the system so that I could not document their poor service. However I do have screenshots of their emails to document. Basically they did not perform and their customer service was atrocious. Their chat actually States they get back to you in several hours. This is not a chat and it's more than a few minutes. That would be an email when you need somebody to help you while you are working a problem you need instant feedback. Additionally the search engines and basic way the websites operate is incredibly slow. I had I'm going to get clients comment on this websitebox just said they felt it was good enough. To further show how substandard they are. When I canceled there was no place for me to go into my account information and remove my credit card information or other personal data. Buyer beware. This is another case of you get what you paid for.

Great value but lacking basic features such as Facebook pixel integration, no CRM available(even as add-on), cannot identify a lead based on listing that they are interested in.

Be sure to remove all your financial info from your account with them when you stop using them.
I signed up for this service in 2013 for $99. I haven't used their service in at least 5 years. Last year the company charged me $15 for a domain name, and I didn't realize it (we have a lot of marketing going on). Today we got an email saying our domain will auto renew in 30 days. It's a domain we never purchased. I don't know if someone hacked into my account and bought the name or if websitebox.com bought the name. All I know, is that I did not buy the domain.
I am on their chat today trying to find out when the last time someone access my account with them. He is not answering this question, he is only canceling the domain name. The way the person is responding to me tells me they are not in the US. Using dates with the day first, not the month 1/5/2018 for May 1st.
The IP address for the domain name is for Texas (I'm in California). I'm wondering if the company has been sold and all our information with it.
I finally got through to a live person on the phone through sales and he is very helpful and working to help me.

I'm not sure how this company received the rating that they currently have on this site. Go to one of there customers website, click on an listing and try viewing the pictures, they are all blurry with the property price attached to the picture blocking most of the property. The newest software upgrade has screwed up everything. They trying to make it much harder for you to build your own site with this new software upgrade. All they had to do is listen to there customers and make the changes that was needed, but instead, they are trying to layout the building part harder to do so you have to pay for extra things when getting help from them. The support is not like it was either. They are never wrong if they are called about something, always have excuses. Never ever believe in crediting there customers for any issues. They are Crooks and Greedy. It shows clearly. They need to send out daily messages to there current customers letting them know there's an issue and they are working on resolving the issue, I've spoken to them numerously about this, they still will not do it, you have the hear it from your customers what's not working correctly on your website. It's not professional by no means. Think twice about using this company until they correct the issues they are having overall...

IDX fees were 100 per year. Starting the 3rd year, they were 100 per quarter without notice. Called the MLS and they do not know why. Slimy way to do business.

Since I’ve signed up with this company I’ve had issues that nobody seems to know how to solve. Finally after days of nobody being able to help me with a simple domain issue on their end, I’ve decided this will not work for me. Now nobody will help me cancel my membership. All I want is to be done with this company and get my refund since they offer a 30 day money back guarantee, but of course I can’t even get anyone to help me with this! It’s been 7 days of emails and phone calls about my cancellation and nobody will answer my calls and the only emails I get in return are their adds to spend more money. This is a warning to everyone! The only thing I got for my money was a lesson learned that if it sounds too good to be true, it more than likely is!