Items did not fit well. Requested a return via website. There was no return form enclosed and nothing generated on the website. Have emailed eight times requesting a returns form but no response there... See more
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If you live in the UK do not buy from the website. The shipping costs are a fortune 19 pounds for a jacket and returning items is hopeless. They try and offer vouchers for anything less than £100 so y... See more
Ordered a Jacket 2 Months ago. Wanted to return it because it as too big. Reached out multiple times to customer support via email and phone to receive a return label - never got an answer!
We placed an order, but before delivery North Sails Carrier, DHL, asked for Customs Payment of £75.24 which shouldn't have been charged to us. We tried to ring their foreign customer services number,... See more
Company details
Information provided by various external sources
Weaving together 60 years of sailmaking expertise, innovative technology and bold design, our North Sails performance apparel is made for adventures on land, sea, and everywhere in between.
Contact info
Via Enrico Toti, 59, 16035, Rapallo, Italy
- +39 0185 200555
- webcustomercare@northsails.com
- webstore.northsails.com
1.5
Bad
424 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
good expérience
I like north sails and i sent clothes to my children in three countries: France, belgium, and norway and all of them are enjoyed : conditions are good : we can return the clothes if they are not theirs chooses and transport us grée. I ‘ll continue my sents
May 8, 2020
Unprompted review
i am very happy everything excellent
May 8, 2020
Unprompted review
Nothing to report
May 8, 2020
Unprompted review
High quality clothes ans good spirit in…
High quality clothes ans good spirit in making ans delivering
May 8, 2020
Unprompted review
Excellent site and even better message…
Excellent site and even better message around conservation! I so appreciate the work your doing!
May 8, 2020
Unprompted review
MY VISIT TO NORTH SAILS
Good web display, easy to navigate, fast to process but prices no very competitive
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Mr Andrea Aloaiza,
thank you so much for taking the time to leave a very good rating!
We are happy to see that your experience with us was excellent and we hope to have you back soon on our website!
I´m satisfied client for many years
I´m satisfied client for many years. Everythings running smoothly, good support. The only thing, that by themself required return address label has been missing several times.
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Kalevi,
thank you so much for this nice review. We really appreciate you being a customer and helping to share the word about us. We will forward your suggestion to our customer care team, in order to improve the return service!
Hope to see you soon on northsails.com 😊
I enjoyed shopping online
I enjoyed shopping online. Great choice, nice discount and extremely fast delivery. Also, all sizes happened to be just fine. My family likes straws and bag which we received as a present.
May 8, 2020
Unprompted review
the best in all details
web store very simple to use. Fast delivery. Very big range of proposals. very good quality of products
May 8, 2020
Unprompted review
Very good quality
Very good quality, and Italian, however, therein lies the problem, the sizing is based on Italian people, who are generally small.
Order at least a size or more higher from normal branded clothing, but even then.....
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Mark, thanks for taking the time to leave us a review!
We are sorry to know that it is confusing, we are really working hard on improving it.
Very soon you'll be able to shop for your size as you would normally do in your country!
Hope to see you soon on our website!
The North Sails team
one of my favorite shops
Quality stylish products delivered on time. Excellent customer service. Highly recommended.
May 8, 2020
Unprompted review
My absolute favourite
Great quality, great wearing, good fit.
What more could you want?
May 7, 2020
Unprompted review
Reply from North Sails Collection
Thanks for the awesome review, Willi! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Come back and see us soon,
the North Sails team.
As always you are no 1 in quality and…
As always you are no 1 in quality and the service.Thank you.
May 7, 2020
Unprompted review
Reply from North Sails Collection
Thank you for the 5-stars, Athanasios!
Hope to see you again soon!
My personal experience is more than…
My personal experience is more than good. I buy for all my family and we are very satisfact.
One thing :my daughter dont has many choose.
Quality is good and even after many years for exemple t-shirts are great. Prices are fantastic and web site is also good.Keep it up
D&J
May 6, 2020
Unprompted review
Reply from North Sails Collection
Dear David,
Thank you so much for your 5-star review!
We will share this with the whole team to let them know to keep up the amazing work.
We hope to see you again soon!
Reply from North Sails Collection
Dear Dirk,
we're happy that you're happy, and we're looking forward to your next visit!
Best regards,
the North Sails team
Quick delivery excellent after sales
April 30, 2020
Unprompted review
Reply from North Sails Collection
Dear Micky,
we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!
Excellent!!!
Top quality, top service, top shipping > top customer satisfaction
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Alberto,
thanks for taking the time to leave us a review.
we're happy that you're happy, and we're looking forward to your next visit!
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