The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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The website is easy to move around
The website is easy to move around. The prices are reasonable and the description are accurate
April 16, 2026
A good refurbished phone at a sensible…
A good refurbished phone at a sensible price. Quick service.
April 15, 2026
Good, fast ram at a competitive price
Was able to purchase DDR5 ram at what I would consider to be at present a competitive price (although that did require a fair bit of searching). It arrived within 48 hours in condition and appears to be work just fine so far. Happy with the purchase
April 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a Samsung Galaxy flip6 case from…
Bought a Samsung Galaxy flip6 case from you, which is fantastic, but! Please use a different delivery service, as the guy must have worked for Evri or cant read.
I messaged them to leave the parcel as I wouldn't be in, I was called away to France, urgently. I said in my message to leave at number 3 my neighbour. The drive totally ignored my request/message and left the parcel for all to see at my front door, on the mat. Luckily I have cctv, so I mailed my neighbour to collect. I know they received my message as I have an e mail from DPD thanking me. A big box for a phone case is very OTT, a jiffy bag would've been better. I've bought from you before, but I will have to go in store in future, as DPD have just lost you a customer. I have the messages from me to DPD, and photo's of the delivery man and him leaving it at my front door on the mat as proof if you need.
April 6, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
HI Denise,
Thank you for your review.
I am pleased to hear that you are happy with the case; however, very sorry to learn about the delivery experience.
This is certainly not the type of experience we would like our customers to have. I have highlighted this incident to the relevant team for an internal review.
If we need further details, we will email you at your registered ID. In case you have any queries, please reach out to us via our support page uk.webuy.com/support, and we will be happy to assist you.
Regards,
Jessica
Got the correct item posted this time
Got the correct item posted this time, well packaged and prompt delivery.
Router was in good condition and is working well.
April 20, 2026
Brilliant service I highly recommend…
Brilliant service I highly recommend using cex anytime in store and online
April 13, 2026
Very straightforward to deal with.
April 28, 2026
On multiple occasions of visiting the…
On multiple occasions of visiting the Yate store. I have had been over charged on things that show a clear price on the sticker. The worst part is the staff act like I'm wrong for wanting at the price that it's stickered then they tell me " well it's this price now " No it's not you can refund it and then they decide to let me have it for the correct price that is on the sticker. This is happened to me multiple times that I have to check everything myself when checking out in store.
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Kieran,
Thank you for your review.
Our prices are dynamic in nature and we ensure the correct price labels are attached to the items. In case of any discrepancies, our customers can highlight them to us and we will be happy to check and advise further.
To assist you further, I have sent an email to your registered email ID requesting additional details. Please reply soon and I will be happy to look into this,
Regards,
Ashwin
I was given a call for around £90 for…
I was given a call for around £90 for games and controllers I sent the items in and I got paid £35 without even notifying me if there was an issue which they shouldn’t have been so you’re underpaid me but quoted very different me on games
April 28, 2026
Reply from CeX/WeBuy - United Kingdom
Hi,
Thank you for your review, and I am sorry to know that you were not happy with our testing procedure as the payment was processed.
However, may I inform you that we do update the customer for changes in payment, changes in grade, or pricing related to a particular item. Here, in this case, there were multiple items. Some of them cleared the test, hence the payment was done. Some of them did not clear the test, hence they were dispatched back to you.
Hence, here there was no need to contact you, as this was not related to a change of payment. It was just that whichever items cleared, we had processed the payment for them.
I hope this clears things up, and if you have any other queries or concerns, feel free to email us, and we will be more than happy to assist you further.
Warm regards,
Nikita
Good job respect
April 19, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Abison,
Thank you for your review, and please accept my apologies for any inconvenience you had to go through with your order.
We deal in used items, and one of the crucial checks in our testing parameters is to ensure no data belonging to the previous owner is left behind. Data deletion and account removal are mandatory before getting any item for a sale, where, after suggesting that customers do this, we then do another courtesy check.
Along with this, we have testing guidelines in place where the functionality of the item is checked, and only once it passes the set parameters, it is purchased and sold forward. I would like to assure you that this case has been forwarded to the respective management of the store involved, and based on the final findings, a procedural assessment will be undertaken.
To work towards a resolution, I have emailed you on your registered ID and if you have any queries, please feel free to write back to me.
Regards,
Jessica
Clear instructions and information re…
Clear instructions and information re selling my phones and how to post them with a free label
Will definitely use you again if I have anything else to sell
April 26, 2026
The ease of doing this online and the…
The ease of doing this online and the speed of recieving the goods was impressive .
April 15, 2026
Great service from cex the lady who…
Great service from cex the lady who served me in Ruislip was very helpful all the staff in Ruislip are amazing
April 16, 2026
I have brought many things at CeX both…
I have brought many things at CeX both Items in store and online, never had an issue. Items bought online have come to me in excellent condition, always well packaged.
April 19, 2026
Great price and working Ram as expected.
Almost instant delivery, memory working well and a good price. Many thanks CeX.
April 20, 2026
My very first purchase and first time…
My very first purchase and first time to buy at CeX and its online, I was very excited but sadly I received a wrong item that belongs to someone for his receipt was inside the parcel and my name and address on it. Surely both wasted time and money to bring these wrong items to the nearest CeX. How do you plan to console or win back your customer?
April 14, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Charles,
Thank you for your review. I am sorry to hear about your first experience with us.
I understand how disappointing it must have been to receive an incorrect item, especially when you were expecting your order. This is not the experience we aim to provide. Your feedback has been shared with the sourcing store team so it can be reviewed and addressed internally.
We do have a hassle free return process in place. You can return the item to any of our stores along with your invoice, or send it back to our warehouse. For full guidance, please refer to our returns policy here: https://bit.ly/4oa4WkX
If you need any help with the return or would like us to assist further, please contact us via our support page at https://bit.ly/3HfQd24 and we will be happy to help. We will also do our best to ensure a smoother experience for you going forward.
Regards,
Nikita.
Excellent communication with immediate…
Excellent communication with immediate payment once items had gone through verification. Would not hesitate to use again.
April 28, 2026
Excellent price for ddr5 ram and cpu
Excellent price for ddr5 ram and cpu items. perfect delivered with no issues , saved me some serious cash for daughters gaming pc compared to getting these items new. thanks cex and staff happy customer :)
April 20, 2026
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