The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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Reviews shaping this summary
I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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Good service
The first laptop I ordered was unavailable - but the money was refunded to my account straight away. I found another and emailed customer service to make sure they had one available, they were prompt with their reply. Laptop arrived promptly, works well. Brilliant service. I'll use them again.
April 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Is had a problem for charging is not…
Is had a problem for charging is not lost more than two hours
April 20, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Fatima,
Thank you for your review and I am sorry to hear about the issues with the product.
We test the items for their overall functionalities from our end and it is ensured that they are able to withstand normal usage. Whilst battery health alone is not assessed, items are only purchased if they meet the expected standards for sale
To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/3wnc9hej. All returned items are subject to testing.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
Cramlington CeX is the best!
The staff at the Cramlington branch were brilliant. I sold my old MacBook and bought a new one. 5 year warranty and more money for vouchers. Honestly can’t believe you guys offer that. Staff are so friendly and helpful. Keep up the good work!
April 19, 2026
Item lost or stolen!
I purchased an item from CeX online, but after receiving it I was told it was flagged as reported lost/stolen. I contacted customer service and am currently waiting for a resolution. The process has been slow and unclear so far. I hope this can be resolved with a refund soon.
April 28, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Christopher,
Thank you for your review and it is unfortunate that your purchase has not gone as expected.
We have guidelines in place to test the items and if they indicate as blocked or stolen, we do not buy such devices in the first place, let alone sell them to our customers. However, in some cases, the device may be blocked or reported lost/stolen at a later date, making it impossible for us to identify any such issues whilst buying it.
Since you were in touch with us via email, my colleague outlined a resolution in line with our online returns policy and will continue to assist you further.
Regards,
Ashwin
Reply from CeX/WeBuy - United Kingdom
Hi Ian,
Thank you for your review and I understand that there were issues around the delivery.
Upon reviewing the tracking status, the carrier made multiple attempts to deliver the order. Since no one was available, they were unable to deliver the order and it was returned back to us. Once received, a refund was processed in line with our guidelines.
If you wish to make a similar purchase again, please contact us via our support page https://tinyurl.com/5xv574ut with the subject line "Trustpilot 21872646" and I will be happy to assist you further.
Regards,
Ashwin
Item arrived has expected and described.
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Robert,
Thank you for your review, and I note the points raised.
We endeavour to deliver all orders within 1-3 working days but ask to allow up to 10 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.
Having tracked your order, I note that it has been delivered within our delivery time frame, and I am glad to hear that you are happy with the condition of the item.
I shall send an email on your registered ID addressing this further, and if you have any queries, please do not hesitate to write back to me there.
Regards,
Jessica
Item was delivered quickly and exactly…
Item was delivered quickly and exactly as described. I highly recommend CeX
April 20, 2026
Item has been lost between CEX and DPD
Item has been lost between CEX and DPD, dpd have not received it still. It is taking 3 days for enquiries and I have now lost my patience as this is unacceptable. I have requested a refund or replacement. Very unhappy customer.
April 11, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Andrew,
Thank you for your review, and I understand your concern regarding the delivery of your order.
As per the records, your order was processed in a timely manner and once dispatched, we aim to deliver all orders within 1-3 working days, but ask to allow up to 10 days.
We did receive your email pertaining to the delivery, and I note that an investigation has been started with the carrier. I would request your patience in the interim, and be assured, we will update you with the findings via email.
Feel free to email us for any further queries on the ongoing thread.
Regards,
Jessica
Very easy process from start to finish…
Very easy process from start to finish and quick turnaround
April 28, 2026
Reply from CeX/WeBuy - United Kingdom
Hey,
Thank you for your review.
I understand that you are waiting for your order.
Your order was processed in a timely manner & once dispatched, we endeavour to deliver all orders within 1-3 working days, but we request to allow up to 14 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.
We received your email as well about this order and have shared more details with you there. If you have any queries, do not hesitate to write back to us there, and we'll assist you further.
Regards,
Jessica
Excellent very professional service
Excellent very professional service
Trade in against Ipad Pro m5 was handeled really well. Alan
April 15, 2026
Great experience my order was…
Great experience my order was dispatched quickly and the item is perfect
April 15, 2026
It was half and half they messed up my…
It was half and half they messed up my first order so I brought something else the same
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Karina,
Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.
As part of our process, we always aim to fulfil all online orders. However, since we deal in second-hand items, there are times when stock may not meet our quality standards, and to avoid further inconvenience, procedures are undertaken.
Upon reviewing our records, I can confirm that the item under the mentioned order number was refunded. I also see that you placed a new order, which has since been delivered, and I hope everything is fine with it.
If you would like to discuss this further or need assistance with something else, please feel free to reach out to us from our website (uk.webuy.com) with the subject line “TP - It was half and half” and we will be happy to help.
Regards,
Saanchi
The delivery was quick and and the…
The delivery was quick and and the product is great
April 19, 2026
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