The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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Reviews shaping this summary
I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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Item has been lost between CEX and DPD
Item has been lost between CEX and DPD, dpd have not received it still. It is taking 3 days for enquiries and I have now lost my patience as this is unacceptable. I have requested a refund or replacement. Very unhappy customer.
April 11, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Andrew,
Thank you for your review, and I understand your concern regarding the delivery of your order.
As per the records, your order was processed in a timely manner and once dispatched, we aim to deliver all orders within 1-3 working days, but ask to allow up to 10 days.
We did receive your email pertaining to the delivery, and I note that an investigation has been started with the carrier. I would request your patience in the interim, and be assured, we will update you with the findings via email.
Feel free to email us for any further queries on the ongoing thread.
Regards,
Jessica
Very easy process from start to finish…
Very easy process from start to finish and quick turnaround
April 28, 2026
Reply from CeX/WeBuy - United Kingdom
Hey,
Thank you for your review.
I understand that you are waiting for your order.
Your order was processed in a timely manner & once dispatched, we endeavour to deliver all orders within 1-3 working days, but we request to allow up to 14 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.
We received your email as well about this order and have shared more details with you there. If you have any queries, do not hesitate to write back to us there, and we'll assist you further.
Regards,
Jessica
Excellent very professional service
Excellent very professional service
Trade in against Ipad Pro m5 was handeled really well. Alan
April 15, 2026
Great experience my order was…
Great experience my order was dispatched quickly and the item is perfect
April 15, 2026
It was half and half they messed up my…
It was half and half they messed up my first order so I brought something else the same
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Karina,
Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.
As part of our process, we always aim to fulfil all online orders. However, since we deal in second-hand items, there are times when stock may not meet our quality standards, and to avoid further inconvenience, procedures are undertaken.
Upon reviewing our records, I can confirm that the item under the mentioned order number was refunded. I also see that you placed a new order, which has since been delivered, and I hope everything is fine with it.
If you would like to discuss this further or need assistance with something else, please feel free to reach out to us from our website (uk.webuy.com) with the subject line “TP - It was half and half” and we will be happy to help.
Regards,
Saanchi
The delivery was quick and and the…
The delivery was quick and and the product is great
April 19, 2026
Poor experience from customer services
Poor experience from customer services, never heard any feedback from the customer services team about why the staff member mislead me so spectacularly and what they were doing to put that right.
All smoke and mirrors.
April 15, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Jim,
Thank you for your review.
I am sorry to hear that your experience with our customer service did not meet expectations, particularly in relation to the information provided and the follow up.
Your feedback has already been shared with the store management team so it can be reviewed with the staff member involved. This will help ensure that information provided to customers remains clear and consistent, especially regarding product details and warranty coverage.
We recognise the importance of providing accurate information so customers can make informed decisions with confidence.
If you would like us to look into this further or assist in any way, please contact us via our website contact form and we will be happy to help.
Regards,
Nikita.
Had no idea it is a site for second…
Had no idea it is a site for second hand tech, still a good purchase. Saved £25 on a 5TB hard disk
April 16, 2026
My PlayStation portal came with stick…
My PlayStation portal came with stick drift and dust all over it
April 15, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Marsh,
Thank you for taking the time to leave your review and for bringing this matter to our attention. We are sorry to hear that the condition of the item you received did not meet your expectations, and we want to assure you that this is not the standard of quality we aim to deliver to our customers. Your feedback is genuinely appreciated, and it has already been shared with the relevant store management team so that it can be reviewed and considered accordingly.
We would like to make the resolution process as straightforward and convenient as possible for you. You have the option to return the item for either a full refund or a replacement, whichever you would prefer. If it is more convenient, you are welcome to bring the item along with your original invoice into any of our stores, where a member of the team will be happy to assist you in person. Alternatively, if you would prefer to return the item remotely, you can do so by sending it back to our warehouse via post. For a comprehensive overview of the steps involved and the full terms of our returns procedure, we would kindly direct you to our returns policy, which can be accessed via the following link: https://bit.ly/4oa4WkX
Should you have any questions or require any additional guidance throughout the returns process, please do not hesitate to reach out to us through the contact form available on our website. A member of our team will be more than happy to walk you through the process and ensure that your case is handled smoothly and efficiently. We appreciate your patience and look forward to resolving this for you.
Regards,
Nikita.
amazing lakeside staff
The staff were so friendly and helpful and made my 11yr old sons first CEX experience brilliant
April 20, 2026
R72 IR filter from CEX
Yet another excellent purchase from CEX. This time it was for an R72 IR camera filter.
At a very good price it was delivered within its original plastic box.
A very good buy - and with a five-year warranty, too !
April 18, 2026
my past 2 visit to my local store were…
my past 2 visit to my local store were not very friendly went to sell somethings did not get the price that was on there own company page which should not be allowed very disappointed the staff are not very helpful or friendly in my wythenshawe manchester branch
April 8, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Dear Elizabeth,
Thank you for your review, and I am sorry to know about your experience.
It doesn't look like you've contacted us about this yet, but we would love to look into this for you. Please contact us via webuy.com (https://bit.ly/2GzLD3O) with the subject as "Trustpilot - my past 2 visit to my local store were" so that we can look into this.
Regards,
Nikita
Great customer service
Great customer service, even though it was done via the inter Internet.. rocket file shipping..!! very happy indeed.!!!
A Bailey
March 27, 2026
Missing items - CeX blaming customer for "losing" items in the bin.
"Ordered a GPU and two sticks of RAM. Only the GPU arrived. The box was tiny—sized specifically for the GPU—leaving no room for the RAM. CeX Support is now claiming the RAM was 'wrapped in a paper bag' inside and that I must have thrown it away. This is physically impossible given the box dimensions. They have refused to verify the official courier shipping weight, which would prove the parcel was too light to contain the full order. Disputing via my bank as they are refusing to acknowledge a clear packing error. OrderID:21877459
UPDATE 28/04/26:
Thank you for the response, Nikita. However, I must clarify two vital points that contradict your findings:
Inconsistent Information: Prior to delivery, a CeX in-store operative explicitly informed me that because the items were sourced from different locations, they would arrive separately. Your claim that they were consolidated into one box directly contradicts the advice given by your own staff and suggests a sourcing/system error on your end.
The Weight Record: If the RAM modules were included, the DPD manifest weight at the point of collection would reflect this. I have requested that CeX verify the recorded weight of the parcel (GPU only vs GPU + 2x RAM). You have yet to provide this objective data.
I checked the box thoroughly; there was no paper bag and no RAM. Since your 'internal investigation' lacks objective proof—such as a packing slip or weight logs—and contradicts your own staff’s logistical advice, I have now initiated a formal bank dispute to resolve this.
April 15, 2026
Reply from CeX/WeBuy - United Kingdom
Hi David,
Thank you for taking the time to share your review and for bringing this to our attention. I understand how concerning it must be to receive an order and feel that items are missing, and I want to assure you that we have reviewed this matter carefully.
Following a detailed investigation with the store team, we checked the dispatch process for your order. Based on our findings, the two memory modules were packed separately in a paper bag, secured, and placed inside the box along with the graphics card before dispatch. I appreciate that this may differ from what you experienced when opening the parcel.
As you have confirmed that the outer packaging was sealed, untampered, and delivered in good condition, our findings indicate that the items were included at the time of dispatch and delivery. In such cases, it is possible that the memory sticks may have been inadvertently discarded along with the packaging materials.
If you have any additional information you would like us to consider, please feel free to reach out us via email. We will be happy to continue reviewing this with you.
Regards,
Nikita
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