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WeBuyAnyPhone.com Reviews 

47,222
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,873 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and polite interactions. Many people highlight the excellent customer service, noting its efficiency and supportive approach. The overall service is often described as fantastic, with consumers appreciating the straightforward process and clear communication throughout. However, some customers noted significant discrepancies between initial price quotes and final offers, often due to strict product condition assessments. Reviewers reported receiving much lower valuations for items they believed were in good condition, with offers sometimes halved or drastically reduced. A few also mentioned being charged for item returns after rejecting a revised, lower offer.

What people talk about most

Price

Customers had ambiguous experiences with price, with many reporting initial high quotes that were... See more

Staff

Consumers find staff to be positive, often describing them as friendly, helpful, and professional. Reviewers... See more

Product

Customers consistently note ambiguous experiences with product condition assessments, often sending phones... See more

Customer service

People report positive experiences with customer service, highlighting excellent support and helpful... See more

Service

Reviewers highlight positive aspects of service, noting a straightforward process and quick updates on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 3 out of 5 stars

The customer service advisor I spoke to was very helpful. Unfortunately if you rate your phone as in ‘Good’ condition, to them ‘good’ means ‘unused’. You will not get the amount quoted for what YOU wo... See more

Rated 3 out of 5 stars

Swarnika She helped me through the process as I was confused why I hadn’t received an email back and she let me know it would be in spam but I think the part where you grade your phone before sendin... See more

Company replied

Rated 5 out of 5 stars

Subham’s customer service was great. I had such a stressful situation but he seriously helped me and gave me every bit of information and was so reassuring, respectful and understanding, supportive. G... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

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Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,222)

8,561 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please avoid

Please avoid, scam company, they took an iPhone 15 pro max, offer of £485, in perfect condition, they described the condition as faulty even though it passed all tests, they said it had raised rear glass, the iPhone is made from titanium on this model, offered me £200, I asked for the device back, they sent me to a scam postage company for £15, no resolution

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Mohit was lovely

Mohit was lovely. Very friendly and helpful, he answered all my questions. He didn't make me feel silly for asking questions that might seem obvious. Also due to my experience with Mohit I feel more comfortable doing the trade in as he was very professional and reassured me. I had some issues online when I did the forms but he was able to confirm that this has been sorted and instructed me with what to do next. Very happy with the service so far and hopefully the rest of the process will be smooth.

July 16, 2026
Rated 1 out of 5 stars

I would not use this company again.

I would not use this company again.

I was quoted £349 for my phone, which had always been kept in a case with a screen protector and was in excellent working order. After they inspected it, the offer was reduced to £225, which was a huge disappointment.

I felt the original quote was misleading, and I don’t believe the final offer reflected the condition of my phone. If you’re thinking of using this company, be aware that the amount you actually receive may be much lower than the initial quote.

This was my experience, and unfortunately I won’t be using them again.

July 16, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello M 2,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Complete scam

Complete scam. They offer you the best price for your phone; £214 was offered for my iphone 13. It's in really good condition. After they inspected the phone, and passed it on all 25 of their criteria, they change their offer price to £80. And if that price unacceptable, they charge you a further £11 to have your phone sent back. I've since been offered £140 trade in by Apple. If it sounds too good to be true, it is. Don't fall for it like I did.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. I traded in my iPhone 15 pro which was damaged on the back. They offered me £150 at first. I have just received a new offer of £0.00 for it as there are issues with the front screen. When I sent off the phone there was only damage to the back so if the back is replaced the phone would be perfect. Honestly stay away from them absolute scammers. A-T-SDAHL

July 16, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello MH,

I’m sorry to hear about your experience.

Following a full assessment by our technicians, your device has been classified as Beyond Economical Repair (BER). This means that the cost of repairing the device is higher than its current market value making it no longer viable to refurbish for resale or reuse.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Rip Off

Online offer £117. Phone cosmetically almost perfect, always fully covered. On receipt offer £35. I suggest you avoid at all costs, a total con!

July 8, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mr Rodney,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Don’t waste your time.

Was given a quote for £830 with an iPhone 17 pro max, then was told it was down graded to £575 for some marks that I could not see in the video they sent. Then was told that I would be receiving a same day payment which again was a lie, also had to pay for the delivery myself at £17 pounds to insurance the phone in the post. Will not be using webuyanyphone.com ever again. And I will be calling trading standers as well tomorrow. Fingers crossed the money is in my bank tomorrow, let’s hope I’m not on the phone again all morning trying to get throw.

July 14, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Bethany,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Thieves! Do not use!!

Don’t be fooled by them luring you in with high prices!!
I decided to use them cause they offered the highest price for my iPhone 15 £349 I wish I read reviews prior. Upon receiving they knocked my offer down too £220 due to “chips that’s the naked eye can’t see” 🤣 so basically any flawless phone could have chips we can’t see! 🤷🏻‍♀️
I complained they then up the offer to £230 I then got them to send it back to me which was free and quick hence 1 star 🤣

I went back to music magpie who I have used in the past they offered £295 for excellent condition and instead of posting you can take it to timpsons the guy looked it said it was flawless had money in my bank within 15mins fantastic service.

We buy any phones are a bunch of con artists!

July 9, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Tanya,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Offer was high when sent off. Actual offer was taking the piss.

Was offered £158 for my iPhone 12 plus in GOOD condition. After sending the phone off they contacted me with an offer of £30. They said there was lots of faults with the phone which was not entirely true. Yes the battery was not holding a charge very well. That’s why I said good condition not pristine. They said crack in screen. Not when I had it or sent it off.

July 13, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Kev,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Thieves, liars and cheats

Thieves, liars and cheats.

This company is running one of the biggest scams out there. I've sent a beatutiful iPhone 17 for trade in, with an evaluation of £556, also had to pay 11 for shipping.
few days later they send an evaluation of 210!!!!
can you believe it! no damage to the screen, sides or the back, phone is in perfect condition and under apple warranty. I would include the video they took for you to see but trust pilot doesn't have that ability.

also they scam you into signing up for a subscription which no one knows anything about! they just add it to your basket at the end without you noticing, if you decline it they lower your price.

when time came for refusing the trade in , there is no option to do that. you can't. and if you don't call them, they automatically accept it without your approval after seven days.

these are world class scammers.
stay far far away.

July 15, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mango 35,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Absolute con merchants!

Absolute con merchants!
Gave me an estimated price for 2 phones and once they had received them made me an offer for half the value.
Refused the offer and it took 5 days to get them back complete with their stickers stuck on the phones. This was after the contact said they would be returned within 24 hours.
Will never use “we buy anything “ ever again.

July 10, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Roger 3,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Terrible service

Terrible service, price given is not what they will actually pay, you have to argue and negoitate and even then dont get what was offered, customer service is slow too, wouldnt recommend

July 14, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ryan,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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