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WeBuyAnyPhone.com Reviews 

47,222
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,873 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and polite interactions. Many people highlight the excellent customer service, noting its efficiency and supportive approach. The overall service is often described as fantastic, with consumers appreciating the straightforward process and clear communication throughout. However, some customers noted significant discrepancies between initial price quotes and final offers, often due to strict product condition assessments. Reviewers reported receiving much lower valuations for items they believed were in good condition, with offers sometimes halved or drastically reduced. A few also mentioned being charged for item returns after rejecting a revised, lower offer.

What people talk about most

Price

Customers had ambiguous experiences with price, with many reporting initial high quotes that were... See more

Staff

Consumers find staff to be positive, often describing them as friendly, helpful, and professional. Reviewers... See more

Product

Customers consistently note ambiguous experiences with product condition assessments, often sending phones... See more

Customer service

People report positive experiences with customer service, highlighting excellent support and helpful... See more

Service

Reviewers highlight positive aspects of service, noting a straightforward process and quick updates on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 3 out of 5 stars

The customer service advisor I spoke to was very helpful. Unfortunately if you rate your phone as in ‘Good’ condition, to them ‘good’ means ‘unused’. You will not get the amount quoted for what YOU wo... See more

Rated 3 out of 5 stars

Swarnika She helped me through the process as I was confused why I hadn’t received an email back and she let me know it would be in spam but I think the part where you grade your phone before sendin... See more

Company replied

Rated 5 out of 5 stars

Subham’s customer service was great. I had such a stressful situation but he seriously helped me and gave me every bit of information and was so reassuring, respectful and understanding, supportive. G... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

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Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,222)

8,561 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheeky

Sneaky, the customer adviser asks you to leave feedback on him and give 5 stars based on his customer service , when it’s just a ploy for 5 star trust pilot reviews webuyanyphone .
They halved the initial value of my phone and like the webuyanycar are out to chisel customers down to increase what they can sell device for .

July 15, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mark,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Superb Service!

Superb Service!
Professionalism at its very highest, I believe it took me under 2 minutes to go through the process firstly to get my quote secondly to process it. Late afternoon I booked the postman to pick it up the next day, WBAP received it next day, kept me informed via text and emails 2 days later it passed all the tests and paid the money into my bank within 3 hrs had cleared. Superb price I got for my iPhone from now on each time I get a new phone I’ll be going back to their website with my older phone. Customer service brilliant.

July 15, 2026
Rated 2 out of 5 stars

Offer a lot less than quoted.Sakul who…

Offer a lot less than quoted.Sakul who I spoke to on the phone was very friendly and polite though.

July 15, 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sharon,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Sakul's service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 1 out of 5 stars

Rubbish service

Rubbish service. Given a price. Declined. When phone fully uk functioning perfect working order and condition. Scam. Hope I get my phone returned

July 15, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello P Miles,

I’m sorry to hear about your experience.

I can see that you sent us a Non - UK device and unfortunately, we do not buy them.

As requested, this has been returned now.

Kind Regards,
Webuyanyphone

Rated 5 out of 5 stars

Swarnika was very helpful

Swarnika was very helpful, I accidentally added 2 phones to my account to sell, and I only needed the 1, swarnika got straight onto the account and removed the phone not needed straight away, really quick and efficient service.

July 15, 2026
Rated 1 out of 5 stars

Con artists - be warned

Trust pilot review

Sent my immaculate phone in based on the offer they advised I would receive, only to have the price knocked down nearly £200. I have photos and videos of the phone as I sent it and there was not a mark on it, absolutely appalled by the service and then tried to charge me to return the phone back to myself. DO NOT SEND HIGH VALUE PHONES - COMPLETE SCAM. Would have just gone to CEX if I wanted an offer like they gave me. Absolutely disgusting service. BE WARNED

July 9, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Natalie,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

A MISLEADING ORGANISATION

A MISLEADING ORGANISATION - They reduced their offer of my immaculate phone by half without proving why - my answers were correct and they couldn't justify otherwise - I declined their offer, had it returned and sold it to CEX for more the same day, no issues at all, money transferred same day !!!

July 15, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello JayneA 9,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Dreadful company - avoid

Sent a brand new iPhone and was downgraded £200 on the offer because it had ‘light wear on the screen and bezel’! Had never been out of its box. Avoid this company

July 14, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Miranda,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Lowball, damaged phone and charging for returns

This is a very disappointing company.
1) it took them 3 days to process my phone
2) They lowballed me from £578 to £400. Changed my condition from Good to average
3) They scratched my phone display and claimed it had deep scratches. Now I saw through the bullshit because I took time stamped photos and videos of condition and packing carefully. So in no way it was damaged by me and also why the heck I will damage my own phone?
4) No reject button if you don’t like their offer. They up the offer but nowhere near their £578 they quoted.
5) now they tried to charge me £10 for return.

Please avoid this company and take evidence of condition prior to shipping like me. I will be reporting their practices to ombudsman because this some shaddy trading. Will never use them or other companies where I have to send the phone.

July 14, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ilya 1,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

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