Great job by Sam today! Swapped in a new dishwasher, swapped in a new tap, and very helpfully was able to address low pressure issues and quickly & locally source additional parts to improve that. Als... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Toilet not flushing done what I could do then realised I need help contacted a few plumbers charging me so much before they even looked then I was recommended Wefix London there’s lots of we fix s... See more
Company replied
Two appointments needed. The first was at a weekend and short notice. Very simple straight forward. Fault quickly identified. Front door hinges needed replacement. Before first appointme... See more
Company replied
James came out and did both gas and electric work that was required for my vulnerable relative. James was fantastic, brilliant with my relative and brilliant with his trades. Great job done. Used Wefi... See more
Company replied
Company details
Written by the company
WeFix London is your trusted partner for comprehensive home and commercial repair services. Specializing in all trades, we offer expert solutions in plumbing, heating, electrical work, carpentry, roofing, and drainage. Our skilled team of professionals is committed to delivering high-quality workmanship and exceptional customer service for every project, big or small. Whether you need a leaky toilet fixed, a new heating system installed, or roofing repairs, we handle it all with efficiency and care. At WeFix London, we prioritize your satisfaction and strive to exceed your expectations with every service. Trust us to keep your property safe, functional, and in top condition!
Contact info
15 Newport Street, SE11 6AJ, London, United Kingdom
- 02078891111
- info@wefix.london
- wefix.london
4.8
Excellent
208 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant and very friendly workers
Dave and Harry came to fix the floor of our extension that had been ruined by a flood. They cut out the damaged floor and replaced it, three layers of ply and a top layer of laminate. They even filled in some bits that builders had missed in the past. When they left the place was spotless, Harry even hoovered the false lawn where they had been cutting the wood! Really friendly, very hard workers and the result is flawless. Would recommend them very highly.
March 10, 2026
Unprompted review
Reply from WeFix London
Dear Maria,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Sorted our badly blocked drain
Sorted our badly blocked drain. Made sure everything ran clear and was very competent. Had all the latest equipment including a high def camera to confirm all was well. Would use again.
March 9, 2026
Unprompted review
Reply from WeFix London
Dear Micheal,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Front door, jamed and wouldnt close!
Two appointments needed. The first was at a weekend and short notice. Very simple straight forward.
Fault quickly identified. Front door hinges needed replacement.
Before first appointment was finished the correct new hinges and supplier had been found. And another appointment made.
Installer promptly arrived and replaced the hinges fast.
Front door has never been so good.
Top service, really impressed.
March 9, 2026
Unprompted review
Reply from WeFix London
Dear Benjamin,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Usual Wefix quality and great experience
Engineer was prompt, courteous and did a great job fixing our boiler. Also wanted to note that he interacted with my daughter, who was at home whilst the repair took place, really appropriately. Treating her as an adult in the conversation and making sure she understood what was going on which sadly isn’t always the case when having works done. Really appreciated that alongside the top quality works.
March 4, 2026
Reply from WeFix London
Dear Stuart,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Personable and polite
Personable and polite, very skilled and competent, cheerful and hard working. Phone responses very clear and informative when booking. Kept up to date with arrival time.
March 7, 2026
Unprompted review
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Excellent service
Excellent service. Very professional and efficient - would recommend
March 6, 2026
Unprompted review
Reply from WeFix London
Dear Tilly,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Courteous Service
The problem was not fixed but Wefix got me the help I needed to resolve and complicated issue. The plumber was polite, honest and super helpful.
March 6, 2026
Unprompted review
Reply from WeFix London
Dear Melissa,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Amazing experience. Great quality and professionalism!
We had a flood in our bathroom and Jason P came and assessed it, and fixed the whole bathroom. He was exceptionally professional, kind, great at communicating and helpful the whole way. He made a not great situation of a bathroom flood stress-free.
I would completely them.
March 5, 2026
Unprompted review
Reply from WeFix London
Dear Jennifer,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Joshua is the best plumber ive come…
Joshua is the best plumber ive come across, he managed to get down to the specific issue of my boiler and saved me hundreds by not having to buy a new pump or boiler as diagnosed by previous plumbers. really recommend especially if you want someone honest, reliable and smart.
March 5, 2026
Unprompted review
Reply from WeFix London
Dear Ines,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
We had Sam today
We had Sam today - very polite and knowledgeable - we felt confident he knew what he was talking about. Answered all questions to convince us to use him again - this is the great service we used to get in the good old days!!
March 5, 2026
Unprompted review
Reply from WeFix London
Dear Geoffrey,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Josh came to fix our leak and…
Josh came to fix our leak and recommended plan of actions to completely stop it, efficient and friendly
March 4, 2026
Unprompted review
Reply from WeFix London
Dear Jen,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Josh Parker was polite and helpful and…
Josh Parker was polite and helpful and although we need some more work done - I was impressed with the attitude and willingness to get stuck in. Literally.
March 4, 2026
Unprompted review
Reply from WeFix London
Dear James,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Will always use this company
We asked for David Bowman to come for another door problem and perfect customer service and solved the problem very swiftly.
We will always call for David as he is been very efficient and polite.
He is a great asset to the company.
March 4, 2026
Unprompted review
Reply from WeFix London
Dear Emilton,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Replacement of broken electric shower
We found water leaking from our electric shower. We contacted WeFix, based on previous reviews; and they arrived within 45 minutes of my call. The problem was diagnosed and complete replacement of the shower was needed. We were happy with this, because Josh showed us the defective unit, which we knew to be over 20 years old.
Josh then sourced and collected a suitable replacement shower and this was fitted and connected. The whole job, from his arrival to completion, took just over three hours, which seemed reasonable.
It was not cheap; but we were happy with the price, as we had same day service and a professional job was done.
We would certainly use WeFix in the future, based on our experience today.
March 3, 2026
Unprompted review
Reply from WeFix London
Dear Mark,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Quick response time
Quick response time - came on time - job done very efficiently and cleanly. Very happy with the overall experience.
February 22, 2026
Unprompted review
Reply from WeFix London
Dear Pierre,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Extremely polite all works carried out…
Extremely polite all works carried out very professionaly by Josh! Thank you!
March 3, 2026
Unprompted review
Reply from WeFix London
Dear Tautvydas,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
A very admirable company with strong…
A very admirable company with strong core values. A role model for many other trades businesses to follow. Keep up the good work.
March 1, 2026
Unprompted review
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
I only needed the pressure adjusting…
I only needed the pressure adjusting on my boiler.
An engineer responded quickly however he didn't work so quickly to simply turn the relevant taps that adjust the pressure. At £200 per hour, I was very aware of the clock. Because of my diligence and my suggestion that I bleed the radiators myself, he came in at exactly one hour.
However once he left we realised that he had turned one tap too many and cut off the water supply to the dish washer. We are still doing the dishes by hand, as I have no idea which tap that is. I am scared to call him back at £200 per hour.
On the whole I suggest always learn how to adjust the pressure on your own boiler. Learn how to do the simple things and avoid these call outs, that end up creating a new problem.
February 17, 2026
Unprompted review
Reply from WeFix London
Dear Tasha,
Thank you for taking the time to leave feedback on your recent visit.
When you called our offices to advise that there was issue with your dishwasher pursuant to our visit, I offered a warranty visit from one of our team which would be free of charge if we had accidentally turned off the water supply to the appliance.
Our visit would only be chargeable, at £150+VAT per hour, if this was an unrelated issue with the appliance itself.
We are entirely transparent, and if an oversight has occurred would rectify it immediately. You declined to have one of our team re-attend.
I look forward to hearing from you if you would like to schedule a visit.
Jonathan Smith
General Manager
Amazing service and work again.
James came out and did both gas and electric work that was required for my vulnerable relative. James was fantastic, brilliant with my relative and brilliant with his trades. Great job done. Used Wefix London before and will again for doing exactly as requested, on time even got James doing a few other minor jobs as he finished a little early . Paid the price quoted, very happy thanks again.
February 26, 2026
Unprompted review
Reply from WeFix London
Dear Nicholas,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Great
Ben and Sam did a great job of installing my insinkerator. They were friendly, efficient, and tidy.
February 26, 2026
Unprompted review
Reply from WeFix London
Dear Victor,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.