Weight Watchers Reviews 

4,199
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,944 reviews, reviewers had a great experience with this company. Customers consistently find the program effective for weight loss and appreciate its guidance on healthy eating habits. Many people value the supportive staff and the community aspect found in workshops and virtual classes. The app is often praised for its tracking features, recipes, and helpful tools that make the program manageable. However, some customers found the app to be overly complicated, inefficient, and time-consuming for daily use. A few other people also felt that there were issues with account management, including billing discrepancies after cancellation or multiple requests for certain documents.

What people talk about most

User experience

People report ambiguous experiences with user experience, with many finding the app and program easy to use,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their care teams, leaders, and... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction and noting... See more

Application

Customers had ambiguous experiences with the app, with many expressing satisfaction, calling it "awesome" and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

I am new, just working into it. There are many new terms, and a lot of information to look up and absorb, and a fair amount of work to track what you eat every day. But it gives you a lot of options t... See more

Company replied

Rated 4 out of 5 stars

I still love the points system, and it definitely works when followed. I have found the medication system a little difficult to learn to communicate through, however, it has been more successful than... See more

Rated 5 out of 5 stars

This program focuses on overall health including sleep and mindset in addition to food, water intake and exercise. It’s truly building healthy habits for life. The exercise videos are wonderful and... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,199)

4,018 reviews in the last 12 months

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Rated 5 out of 5 stars

Review

The subscription is beneficial

July 26, 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear you find our subscription beneficial! Your positive feedback truly makes our day.

Rated 4 out of 5 stars

Lots of useful features

Lots of useful features. When asked on the 'app' if you like or don't like; there's an option to make comments if you 'don't like'; but there could be an option for comments if you 'do like'. would be great to have a section to make notes; ex., if one eats differently one day, would be helpful to be able to note why. would be great to have an option to talk to a coach privately. I have a couple questions related to my experience and prefer to talk in private.

July 19, 2026
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Reply from Weight Watchers

We're glad to hear you find the app's features useful! We appreciate your suggestions regarding comment options for positive feedback and the ability to add personal notes about your daily experiences. Your feedback is helpful as we continue to improve our services.

Rated 1 out of 5 stars

Your AP is so difficult to navigate

Your AP is so difficult to navigate. Beyond frustrating.

July 26, 2026
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Reply from Weight Watchers

We are truly sorry to hear that you found our app difficult to navigate. Your experience is important to us, and we are always working to make improvements.

Rated 5 out of 5 stars

Excellent application and customer…

Excellent application and customer service whenever I need them.

July 19, 2026
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Reply from Weight Watchers

We're so happy to hear that you find our application excellent and that our customer service has been there for you whenever you needed assistance. Thank you for your positive feedback!

Rated 4 out of 5 stars

Points are easy to understand

Points are easy to understand. I'm also appreciative on the in person mtg in my area.

The changes in the app can be challenging.

July 26, 2026
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Reply from Weight Watchers

We're so glad to hear you find the points easy to understand and appreciate the in-person meetings! We understand that changes to the app can sometimes be challenging, and we appreciate your feedback.

Rated 5 out of 5 stars

Value of WW in my life.

The last time I came back to WW was 15 years ago.
I have lost over 50ib and kept it off. I love the program make more aware of what I eat. The new app with the Macro are great plus everything else it offers. I go to the meeting every week in Brighton, MI. They are invaluable my leader Cathy B and Kim are supportive and alway positive. I alway pick up something I can use at the meeting from fellow members.

July 26, 2026
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Reply from Weight Watchers

We're so happy to hear about your incredible success and that you've kept the weight off for so long! It's wonderful that our program has made you more aware of your eating habits and that you find the new app and its features helpful. We're especially glad that the weekly meetings and the support from your leaders and fellow members are invaluable to you.

Rated 3 out of 5 stars

Figuring eating weight watchers way is more than I thought it would be

I tracked my points eating the way I always had. And was shocked ! So on day 4 , I am trying really to stay within points. Am finding meal prep is in my future! I really have to remember no snacking .

July 26, 2026
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Reply from Weight Watchers

It's completely understandable to be surprised by initial tracking results. We appreciate you sharing your experience and are glad to hear you're finding strategies like meal prep helpful for staying on track.

Rated 3 out of 5 stars

Better Customer Care Needed

The program is convenient and I really like the dosing and weight tracking. I don’t like the fact that my Care Coordinator is always out of office and therefore, I always have a different person messaging me and the customer service/care is nonexistent.

July 26, 2026
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Reply from Weight Watchers

We appreciate your feedback. We're glad you find the program convenient and value the dosing and weight tracking features. Your comments are important to us as we strive to improve our support.

Rated 5 out of 5 stars

I’m enjoying the exercise sessions.

I’m enjoying the exercise sessions.
I’m still exploring how to increase protein

July 26, 2026
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Reply from Weight Watchers

We're happy to hear you're enjoying the exercise sessions! We understand you're looking for ways to boost your protein intake.

Rated 5 out of 5 stars

Love the app and the workshops

Love the app and the workshops. Everything is easy to follow and the resources (recipes, restaurant & GLP-1 guides, and workout videos) are great!

July 19, 2026
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Reply from Weight Watchers

We're so happy you love the app and workshops! It's wonderful that you find everything easy to follow and the resources so helpful.

Rated 5 out of 5 stars

So glad!.

It works and so easy using the app.

July 26, 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Love all the on line options for…

Love all the on line options for wellness, for both physical and mental health, exercise, and strength training.

July 19, 2026
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Reply from Weight Watchers

We're so glad you love all the online options for wellness! It's wonderful to hear that our resources for physical and mental health, exercise, and strength training are appreciated.

Rated 5 out of 5 stars

The WW app is informative with details…

The WW app is informative with details about the foods I eat; my workshop coach, Bobbi is fantastic; and I love the availability and convenience of virtual classes!

July 26, 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Very helpful team

Very helpful team

July 19, 2026
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

It is a very easy program to follow

It is a very easy program to follow. I am especially enjoying the virtual classes. I have recently started using a GLP-1 after being on WW over a year and find virtual classes extremely helpful in answering all if my questions. I have lost 59 lbs.

July 18, 2026
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Reply from Weight Watchers

We're so happy to hear you're enjoying the program and finding the virtual classes extremely helpful, especially with your recent GLP-1 use! Congratulations on your amazing 59 lb weight loss!

Rated 5 out of 5 stars

I love Weight Watchers

I love Weight Watchers. I love the app. I love our coach named Angie. I love the interaction between everybody and our class.

July 26, 2026
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Reply from Weight Watchers

We're so happy to hear how much you love our program and the app! It's wonderful that you enjoy the interaction in your class and appreciate your coach.

Rated 5 out of 5 stars

I feel supported

I feel supported

July 19, 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I am amazed at the array services…

I am amazed at the array services offered. I love the availability of workshops all day and evening. The app is life changing.

July 26, 2026
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Reply from Weight Watchers

We're so glad you're amazed by the variety of services and the availability of workshops! It's wonderful to hear that you find the app life-changing.

Rated 5 out of 5 stars

WW works

I have attended two meetings since returning and I connected well with my leader Bonnie, receptionist Carol and the group. The leader and receptionist have been so friendly and helpful. I love the updated app.

July 26, 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that you connected well with your leader and the receptionist! It's wonderful that they have been so friendly and helpful, and that you love the updated app.

Rated 4 out of 5 stars

WeightWatchers has been a great fit for…

WeightWatchers has been a great fit for what I need. The team I’m working with has been excellent,responsive, supportive, and always quick to answer any questions I have. They’ve made the process easy and encouraging. I’ve already recommended WeightWatchers to a friend who was looking for the same kind of support, and I’d definitely recommend it to others as well

July 26, 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that WeightWatchers has been a great fit for your needs! It's wonderful that our team has been excellent, responsive, and supportive, making the process easy and encouraging for you. We appreciate you recommending us to your friend and others!

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