Weight Watchers Reviews 

4,250
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,944 reviews, reviewers had a great experience with this company. Customers consistently find the program effective for weight loss and appreciate its guidance on healthy eating habits. Many people value the supportive staff and the community aspect found in workshops and virtual classes. The app is often praised for its tracking features, recipes, and helpful tools that make the program manageable. However, some customers found the app to be overly complicated, inefficient, and time-consuming for daily use. A few other people also felt that there were issues with account management, including billing discrepancies after cancellation or multiple requests for certain documents.

What people talk about most

User experience

People report ambiguous experiences with user experience, with many finding the app and program easy to use,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their care teams, leaders, and... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction and noting... See more

Application

Customers had ambiguous experiences with the app, with many expressing satisfaction, calling it "awesome" and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

I am new, just working into it. There are many new terms, and a lot of information to look up and absorb, and a fair amount of work to track what you eat every day. But it gives you a lot of options t... See more

Company replied

Rated 4 out of 5 stars

I still love the points system, and it definitely works when followed. I have found the medication system a little difficult to learn to communicate through, however, it has been more successful than... See more

Company replied

Rated 5 out of 5 stars

This program focuses on overall health including sleep and mindset in addition to food, water intake and exercise. It’s truly building healthy habits for life. The exercise videos are wonderful and... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,250)

4,079 reviews in the last 12 months

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Rated 5 out of 5 stars

The app is awesome

The app is awesome! It makes me very conscious of the food I am eating and in particular helpful in making sure I reach my goals of protein and fiber every day. and water!

July 28, 2026
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Reply from Weight Watchers

We're so happy to hear that our app is helping you become more conscious of your food choices! It's wonderful that it assists you in reaching your daily protein, fiber, and water goals.

Rated 5 out of 5 stars

I love all the meetings that are…

I love all the meetings that are available on my phone. I learn as I cook and exercise.

July 19, 2026
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Reply from Weight Watchers

We're so glad you're enjoying the convenience of our mobile meetings and learning while multitasking!

Rated 3 out of 5 stars

I don't like the fact that I can't get…

I don't like the fact that I can't get a big in my shop when i've had no side effects through the kills or the first shots. You were awesome, more expensive than anybody else out there.

July 28, 2026
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Reply from Weight Watchers

We appreciate you sharing your feedback. We understand your frustration regarding product availability and pricing. We are always working to improve our offerings and ensure a fair value for our customers.

Rated 5 out of 5 stars

The clinical staff cares

The clinical staff is very professional and always replies in a timely manner. Even if they don't have the answer yet they acknowledge you and advise they are working on it.
Very easy to communicate with them and I feel very comfortable with my own clinical staff advisor, KaShondra.

July 24, 2026
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Reply from Weight Watchers

We're so happy to hear that you find our clinical staff professional and communicative. It's wonderful that you feel comfortable and supported, and we appreciate you sharing your positive experience.

Rated 1 out of 5 stars

To much on off decisions about my…

To much on off decisions about my account! Asked to upload the same medical documents every time someone-new looks at my acct! First I don't qualify for the bridge program & then I do &?now I don't! I got Metformin, which Im ok with, & diet! Then my pills ran out! I have 3 left! So now I wait until usps delivers them! I will count them from now on! I will stay because I have to but after a year, I will not re new.

July 27, 2026
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Reply from Weight Watchers

We appreciate you sharing your candid feedback. We are truly sorry to hear about the inconsistent decisions regarding your account and the frustration with repeated document requests. We understand your concern about medication delivery and will review our processes to improve the experience.

Rated 4 out of 5 stars

Points Plus

I still love the points system, and it definitely works when followed. I have found the medication system a little difficult to learn to communicate through, however, it has been more successful than going through my primary. I really appreciate all the workshops and fitness classes offered. WeightWatchers has really come along and I have hope that this time I can see it through to success.

July 20, 2026
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Reply from Weight Watchers

We're so happy to hear that our points system is working well for you and that you're finding success with it! It's wonderful that our workshops and fitness classes are appreciated, and we're glad to know you have hope for your journey.

Rated 5 out of 5 stars

New and Improved WW

This new program is so much better than the last few previous ones. The website is so much better, especially the inclusion of calories, important since there are so many more zero point options. I feel full, satisfied, and have already lost 6 lbs in less that 2 weeks.

July 26, 2026
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Reply from Weight Watchers

We're thrilled to hear you're enjoying the new program and finding the website improvements, especially the calorie inclusion, so beneficial! It's wonderful that you feel full and satisfied, and congratulations on your fantastic 6 lb weight loss!

Rated 5 out of 5 stars

So much more than a weight loss program!

I am loving Weight Watchers for so many reasons! There is an endless amount of information on the app..recipes, articles, LIVE ZOOM WORKSHOPS (no kidding!), tracking is amazing, groups, etc etc. I could go on and on. I've already lost a substantial amount of weight without starving myself and am learning so much about what to eat. Plus the customer service is amazing!

July 26, 2026
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Reply from Weight Watchers

We're so happy to hear how much you're loving our program and all the resources available on the app! It's wonderful that you're losing weight and learning so much about healthy eating. We appreciate your kind words about our customer service!

Rated 2 out of 5 stars

Prior authorizations and response time

All prior authorizations submitted to my insurance from weight watchers were denied. I filed my own appeal to insurance and had the denial reversed. Again, I had to do this myself. I’m not sure why I’m paying a subscription to WW when I’m handling appeals. I also feel that there is a lag in response time. Weight Watchers stated that a 72 business hour response time is normal. I find this to be an excessive amount of time when trying to work with insurance companies and get medication covered.

July 23, 2026
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Reply from Weight Watchers

We're truly sorry to hear about the difficulties you've experienced with insurance prior authorizations and the response times. We understand how frustrating it must be to handle appeals yourself while subscribed to our service. We appreciate your feedback and will consider it as we work to improve our processes.

Rated 5 out of 5 stars

Weight Watchers helps me!

This app is very helpful in assisting me with losing weight. I see problem areas where I need to improve.

July 27, 2026
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Reply from Weight Watchers

We're so happy to hear our app is helping you on your weight loss journey and with identifying areas for improvement!

Rated 5 out of 5 stars

So much information!

So much information!! Love the pace. Great coaches.

July 26, 2026
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Reply from Weight Watchers

We're so glad you appreciated the comprehensive information and the pacing. Our coaches will be happy to hear your kind words!

Rated 5 out of 5 stars

I feel just the things you vido to talk…

I feel just the things you vido to talk and make us do better. I do wish we could have a smiple meal plan and home items. Because its so hard to plan and how much to eat,which make hard to stay o program . Thank you I need so much help to get on track I have done ww for 30 years. I want this first and last time. Thank you and sorry maybe to much information .

July 19, 2026
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Reply from Weight Watchers

We truly appreciate you sharing your thoughts and your long history with us. We understand how challenging it can be to stay on track and the desire for simpler meal planning and home item guidance. Your feedback is valuable as we strive to make the program as supportive as possible. We're here to help you succeed!

Rated 5 out of 5 stars

It was great.

July 27, 2026
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

So convenient

So convenient, easy to follow and it works.

July 27, 2026
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Reply from Weight Watchers

We are so happy to hear that you find our product convenient and easy to follow! It's wonderful to know that it's working well for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Virtual meeting

Virtual meeting

July 26, 2026
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Reply from Weight Watchers

We're happy to hear that your experience with virtual workshops has been great! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I really like the weekly topics

I really like the weekly topics. It helps to look at the "basics" in a new way. The app and the new features are awesome. I especially like seeing and knowing the macros. I attend an in person workshop that I truly enjoy and get a lot of it. I do attend the virtual meeting during the week to help me get back to focus. The money I pay for WW is definitely worth it.

July 26, 2026
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Reply from Weight Watchers

We're so happy to hear you're enjoying the weekly topics and finding new ways to approach the basics! It's great that you appreciate the app and its features, especially seeing your macros. We're glad you find value in both the in-person and virtual meetings.

Rated 5 out of 5 stars

I have been off and on Weight Watchers…

I have been off and on Weight Watchers for years…I was a leader for 14 years. The program gets tweaked each year, but in 2025 I weighed the most I had ever weighed in my life. It was January and I looked up the program and thought it sounded great! I’m 72 and wanted to be back at a normal weight. By June I was at goal! I lost 35 lbs! The new program is awesome! I LOVE the app! I track everyday and I love doing that! Weight Watchers is always on top of the weight loss game! Can’t say enough! I lost without using GLP-1.

July 26, 2026
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Reply from Weight Watchers

It's truly inspiring to hear about your incredible success and dedication to the program, especially reaching your goal! We're thrilled that the new program and the app have been so effective for you. Your journey is a wonderful testament to the program's effectiveness.

Rated 5 out of 5 stars

My WW group is beyond good

My WW group is beyond good. The help I get, the advice I take are so positive for my journey. It's a shame that WW has cut so many classes. The meetings are the most important part of this program. Without the meetings, WW is just another diet.

July 19, 2026
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Reply from Weight Watchers

We're so glad to hear that your group and the advice you receive have been so positive for your journey. We understand your concerns about the reduction in classes and the importance of meetings to your experience. We appreciate your valuable feedback.

Rated 5 out of 5 stars

Customer service has been top notch.

Customer service has been top notch.

July 20, 2026
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Reply from Weight Watchers

We're so glad to hear that you've had such a positive experience with our customer service. Thank you for your wonderful feedback; we truly appreciate it!

Rated 5 out of 5 stars

My journey with weight watchers is…

My journey with weight watchers is priceless. Its lifted my self-esteem, taught me to love myself at every stage of life. The importance of self care. It's enabled me learn and understand what a balanced and healthy eating lifestyle looks like. It gives me a reliable open platform to continue to learn and grow with a WW family that understands my struggles as well as my goals. In the future I hope to be a WW coach inspiring and uplifting others.

July 19, 2026
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Reply from Weight Watchers

We're so happy to hear that your journey has been so transformative, helping you with self-esteem and self-care. It's wonderful that you've found a supportive community and a balanced approach to healthy eating. We wish you the best in your goal of becoming a coach!

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